DIRECTOR - SLOT OPERATIONS

Overview

This position is responsible for the successful operation of the Seminole Hard Rock Hotel & Casino's Slot Department; responsible for department profitability, guest satisfaction, employee engagement, safety and compliance.

Responsibilities

Essential duties include, but are not limited to:

• Work with property Executives to develop, implement and measure the department's strategic plan and objectives with inclusion of payroll, equipment, operational expenses, capital budgets, etc
• Responsible for the daily operation of all Slot Department functions including the direction, coordination, administration, oversight and measurement of all department initiatives, goals and objectives
• Ensure department activities reflect the Seminole Tribe's policies and procedures and are in compliance with the National Indian Gaming Commission (NIGC) and Federal regulatory requirements, including Title 31/CTR/SAR and PCI Compliance
• Monitor existing internal controls for efficiency and effectiveness and maintain the integrity of all Slot Department activity
• Develop and implement Seminole Hard Rock Hotel & Casino's Slot Department policies and procedures and gain approval from Human Resources prior to implementation to ensure consistency with Seminole Gaming/Hard Rock policies including business ethics guidelines
• Analyze physical layouts of slot machines, recommend appropriate changes to enhance utilization, staffing and floor space; plan and implement slot conversions and modifications; create and maintain preventive maintenance and repair processes to ensure slot machines are in good working order and down times are minimized
• Analyze, audit and summarize all pertinent statistical data, correlate into appropriate forms/reports and disseminate accordingly
• Assist in hiring, training and retaining department members. Mentor direct reports to enhance their knowledge, skills and abilities through education, training, coaching, corrective counseling, etc
• Develop at least one successor for the director role
• Stay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriate
• Initiate new marketing strategies and concepts for Slot Department
• Maintain the utmost integrity and confidentiality of all Hard Rock/Seminole Gaming trade secrets and proprietary information including but not limited to business processes, customer lists, marketing plans, etc
• Promote the highest caliber of guest service; develop professional relationships with guests to encourage continued/increased patronage
• Arrange and attend on and off-site player events
• Create an environment where the Company's mission and values thrive and serve as a role model of those values including: Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Demonstrate a commitment to responsible gaming and responsible alcohol service including the discouragement/prevention of problem gambling and underage gambling/consumption of alcohol
• Promote positive public/employee relations at all times; maintain composure and build relationships with guests that encourage positive word-of-mouth
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Participate in special projects as assigned
• Perform all other related and compatible duties as assigned

Qualifications

• Bachelor's degree in a related field or an equivalent combination of education and/or experience
• Ten (10) or more years of slot experience including experience in an organization with 2,000+ units; technical and operational experience required
• Two (2) or more years of experience at the Director or above level
• Experience with Slot Systems required - Bally SDS, CMP, and Live Floor View - and ability to do queries and use performance reports to analyze data for slot product performance and department productivity
• Proficient in Microsoft Office including Excel, Word, PowerPoint and Outlook
• Demonstrated ability to develop department policies, procedures and guidelines related to profitability, operational effectiveness and efficiency, staffing and service
• Demonstrated ability to develop a successful team including a qualified successor to his/her role
• Demonstrated relationship-building with players
• Read, analyze and interpret common technical journals, financial reports and related documents
• Respond to inquiries or complaints from guests and team members
• Compose and present detailed status reports
• Work with mathematical concepts such as probability and statistical inference
• Apply concepts such as fractions, percentages and ratios in order to prepare budgets, assess financial performance and to design cost-effective solutions