Business Process Analyst, CFSO
Apply NowCompany: Penumbra
Location: Alameda, CA 94501
Description:
The Business Process Analyst, CFSO, works as part of Penumbra's Customer and Field Support Operations team, focusing on developing meaningful improvements and solutions to serve the function. The Business Process Analyst has a proven record of analyzing processes and collecting business requirements and designing improvements to meet business needs, project management, stakeholder alignment and change management. The Business Process Analyst will report to the Senior Manager, Operations and will be a key link between the CFSO function and counterparts in IT, the SAP team, Accounting, and Sales Operations.
What You'll Work On
Collaborate actively with business partners, including end users within CFSO, IT, Accounting, Sales Operations, and Quality to analyze and document business requirements and recommend, project manage, test and implement solutions
Effectively communicate and mediate an outcome
Project manage and effect change management, including planning, implementing and solidifying the changes
Improve and optimize current systems in the business
Work with end users to create compelling business case for new applications or functionality, including cost/benefit and risk/impact analysis
Collaborate closely with other teams and understand overlaps of teams and applications to troubleshoot/resolve issues
Work with end users as needed to develop and execute test plans to verify business systems and processes work as expected
Develop and recommend operational processes and/or process improvements focused on aligning with industry standards and best practices.
Support production system incidents; troubleshoot and provide root cause analysis; participate in user acceptance testing (UAT) to ensure quality of changes.
Ability to work independently, manage multiple projects simultaneously, and have excellent communication and collaboration skills.
Adhere to the Company's Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
Ensure other members of the department follow the QMS, regulations, standards, and procedures.
Perform other work-related duties as assigned
What You Contribute
Bachelor's degree in business, IT, or related field with 5+ years of experience, or equivalent combination of education and experience
Experience with SAP
Detailed understanding of OTC process and transactional implications
Medical device, pharmaceutical, biotech, or other regulated industry experience desired
Experience with SAP, GHX and Salesforce is highly desirable
Strong oral, written, and interpersonal communication skills
High degree of accuracy and attention to detail
Proficiency with MS Word, Excel, and PowerPoint
Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously
Working Conditions
General office environment. Willingness and ability to work on site. Requires some lifting and moving of up to 25 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed.
Annual Base Salary Range: $82,400 - $133,920
We offer a competitive compensation package plus a benefits and equity program, when applicable. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
What You'll Work On
Collaborate actively with business partners, including end users within CFSO, IT, Accounting, Sales Operations, and Quality to analyze and document business requirements and recommend, project manage, test and implement solutions
Effectively communicate and mediate an outcome
Project manage and effect change management, including planning, implementing and solidifying the changes
Improve and optimize current systems in the business
Work with end users to create compelling business case for new applications or functionality, including cost/benefit and risk/impact analysis
Collaborate closely with other teams and understand overlaps of teams and applications to troubleshoot/resolve issues
Work with end users as needed to develop and execute test plans to verify business systems and processes work as expected
Develop and recommend operational processes and/or process improvements focused on aligning with industry standards and best practices.
Support production system incidents; troubleshoot and provide root cause analysis; participate in user acceptance testing (UAT) to ensure quality of changes.
Ability to work independently, manage multiple projects simultaneously, and have excellent communication and collaboration skills.
Adhere to the Company's Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
Ensure other members of the department follow the QMS, regulations, standards, and procedures.
Perform other work-related duties as assigned
What You Contribute
Bachelor's degree in business, IT, or related field with 5+ years of experience, or equivalent combination of education and experience
Experience with SAP
Detailed understanding of OTC process and transactional implications
Medical device, pharmaceutical, biotech, or other regulated industry experience desired
Experience with SAP, GHX and Salesforce is highly desirable
Strong oral, written, and interpersonal communication skills
High degree of accuracy and attention to detail
Proficiency with MS Word, Excel, and PowerPoint
Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously
Working Conditions
General office environment. Willingness and ability to work on site. Requires some lifting and moving of up to 25 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed.
Annual Base Salary Range: $82,400 - $133,920
We offer a competitive compensation package plus a benefits and equity program, when applicable. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.