Mortgage Servicing Oversight Manager

Position: Mortgage Servicing Oversight Manager | Division: Res Mortgage Lending|

WorkDays:Monday - Friday| Hours of Operation:8:00am - 5:00pm

Why Broadway Bank:

We are one of the largest independently owned banks inTexas with offerings in personal and private banking, wealth management,business banking and mortgage lending.

Position Overview:

The MortgageSubservicing Oversight Manager is responsible for ensuring the effectiveoversight of mortgage servicing activities, with a primary focus on managingand evaluating the performance of subservicers against established servicelevel agreements (SLAs). This role requires collaboration with internal andexternal stakeholders to ensure compliance with regulatory, agency, andinvestor guidelines, while maintaining service quality and addressing escalatedissues. The role demands expertise in mortgage subservicing, deep knowledge ofresidential mortgage servicing guidelines, and strong analytical andcommunication skills to support mortgage servicing operations effectively.

Essential Functions:

• Maintain in-depth knowledge of the Master Servicer and Subservicer obligations as defined by the Subservicing Agreement, and promptly escalate any breaches.
• Continuously monitor and enforce compliance with mortgage servicing SLAs, producing monthly performance scorecards to track vendor adherence.
• Work with Sub Servicer on any breaches to SLA's or findings identified through the QC process.
• Ensure subservicers meet all applicable regulatory, agency, and investor guidelines, including internal policies, by conducting regular performance evaluations.
• Ensure subservicers adhere to the Delegated Authority Matrix, escalating deviations as needed.
• Conduct thorough reviews of servicing complaints to assess vendor handling and resolution in line with established processes.
• Oversee third-party vendor quality testing programs, evaluating critical functions like Loan Administration (cash management, escrow administration), Default Management (Collections, Loss Mitigation), and Investor Accounting.
• Prepare and deliver comprehensive reports to management based on assessments and evaluations of servicing and vendor performance.
• Manage identified servicing issues by working collaboratively with internal business units such as Retail Banking, Risk, Compliance, and Audit.
• Coordinate with internal and external stakeholders to resolve escalated loan-level issues promptly.
• Participate in regular vendor and partner calls to gather relevant data, ensuring accurate and timely reporting on vendor performance.
• Oversee the timely submission and accuracy of vendor reports, ensuring all required documentation is maintained.
• Lead or contribute to ad hoc projects, supporting management with tasks related to subservicing oversight.
• Support the third-party risk function by providing input on vendor performance for annual assessments, including participation in onsite reviews as necessary.
• This position may require travel within the Bank's geographic area.

Experience & Education:

• A bachelor's degree in a relevant field or equivalent work experience is required.
• 7 years of experience in Mortgage Subservicing Oversight, Mortgage Servicing Quality Assurance/Control, or a related field.
• Strong experience in servicing and asset management of residential mortgage loans.
• Comprehensive experience working with investors, including Freddie Mac, Fannie Mae, and the VA.
• Experience working with regulators and examiners during loan audits and formulating appropriate responses.
• Deep understanding of residential mortgage underwriting, servicing guidelines, and regulatory requirements related to mortgage servicing and subservicing.
• Proficiency in the review of mortgage documentation and a thorough understanding of the mortgage life cycle.

Skills & Qualifications:

• Exceptional analytical skills, particularly in data analysis and evaluation.
• Strong proficiency withMicrosoft Excel and PowerPoint.
• Excellent written and verbal communication skills, with a keen attention to detail.
• Strong interpersonal skills, with the ability to collaborate effectively.
• Proven track record in managing and maintaining relationships with external vendors.
• Excellent problem-solving skills and the ability to handle multiple tasks and projects concurrently.
• Solid project management skills, particularly in managing ad hoc and cross-functional projects.
• Demonstrated ability to work under pressure, manage tight deadlines, and maintain a high standard of work quality.
• A high level of integrity and adherence to ethical standards.
• Willingness to engage in continuous learning and professional development.
• Flexibility to adapt to evolving business needs and dynamic environments.

Other Requirements:

• Requires the ability to lift, carry, push, pull weights or otherwise move objects weighing as much as 10 lbs. on a regular basis and/or for extended periods of time during the workday.
• Occasional overtime or extended hours may be required.

We're a culture that offers resources to benefit youroverall health and well-being:

• Employee Impact Groups
• Career Development and Mentorship Programs
• Generous paid time off, minimum 4 weeks
• Employee recognition, awards, and events
• Freevision insurance
• Retirement matching
• Tuition reimbursement

This job description is notdesigned to be a comprehensive listing of duties, responsibilities, oractivities that are required for this job. Duties, responsibilities, andactivities may change at any time with or without notice.

Broadway Bankis proud to be an Equal Opportunity and Affirmative Action Employer. BroadwayBank is a drug-free and tobacco-free workplace, with a nicotine-free hiringpolicy. All qualified applicants will receive considerationfor employment without regard to race, color, ethnicity, religion, sex, sexualorientation, gender identity, national origin, disability, protected veteranstatus, genetic data or other legally protected status.

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