Director, National Operations

EHN Canada is the nation's largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Learn more at ehncanada.com

Be part of the work that's changing lives.

Job Function and Duties:

• Reviewing patient records to ensure compliance with federal and provincial regulations regarding patient privacy laws
• Developing strategies to improve operational efficiency and effectiveness of healthcare facilities
• Escalates issues to the Leader on-call or Senior Leader on-call where appropriate
• Ensures follow-up and communication with Manager/Directors on any relevant issues
• Evaluating staff performance and identifying areas of improvement or concern
• Ensuring that all regulatory standards are met regarding patient care, safety standards, infection control, etc.
• Reviewing operational budgets and recommending changes to management
• Monitoring the performance of facilities and evaluating their compliance with industry standards
• Overseeing the hiring and training of new staff members and ensuring their performance is compliant with company policies
• Act as liaison with Admission and Clinical teams to maintain effective communication, so that client treatment, clinical intervention and hospital goals are achieved
• Maintaining an inventory of supplies and ordering new items as needed

• Responsible for overseeing daily operations and manpower planning, including rostering for all clinics
• Handle patient and client relations, complaints, and related matters
• Oversee work processes, policies, directives, and SOPs and deliver high standards of efficiency, service, and quality across all business units
• Conduct reviews, quality control and drive/lead improvements and enhancements
• Recruitment, onboarding, training, mentoring and evaluation of staff
• Budgeting, planning, submission of business proposals, performance management and risk management
• Support business development initiatives
• Project management and execution
• Audits, compliance, licensing, legal and regulatory
• Administrative duties such as keeping inventory of medical equipment and supplies, setting staff schedules, updating, and maintaining patient records, and being an information resource for patients and healthcare workers
• Financial duties such as ordering medical supplies; managing the revenue cycle; and overseeing patient billing, claims, and reimbursement
• Managing the healthcare facility's policies and procedures, ensuring that best practices are followed, and resolving cases where the facility is out of compliance
• Finding innovative ways to optimize the level of healthcare while also reducing the facility's costs
• Developing departmental goals and objectives for workers to improve the patient experience
• Recruiting, training, and supervising healthcare workers
• Other duties as assigned

Qualifications:

• Undergraduate degree in a healthcare related field required (nursing preferred)
• A minimum of 3 years of recent experience in a leadership role in a similar hospital environment
• Independent, self-driven, results-oriented, and resilient
• Strong leadership skills and management competencies
• Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people
• Strategic & critical thinking as well as decision-making and negotiation skills
• Technologically savvy, up to date and able to identify and implement viable solutions
• Dedicated, well organized, meticulous, analytical, and proactive
• Able to adapt, prioritize, exercise initiative, manage pressure, multitask and work independently
• Flexible and able to attend to matters beyond normal office hours

Employee Benefits and Perks:

• Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
• 24/7 Employee Assistance Program through GreenShield Health
• Competitive paid time off policies, including a paid day off on your birthday
• Access to in-house fitness facilities where applicable or discounted external gym memberships
• Perks and discounts with Perkopolis - entertainment, home/auto/pet insurance
• Personal and professional development through our Education Support Assistance program
• Nationwide presence allows for supportive relocation opportunities
• Defined Benefit pension through CAAT with up to a 4% employer contribution
• Maternity and parental leave top-up
• Access to discounts at Kids & Co. Daycare

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.