VP, Compliance Title, Realty and Property Management

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren't loan numbers - they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a VP, Compliance Title, Realty and Property Management to join our team!

Reporting to the Chief Compliance Officer, this position is responsible for overseeing compliance initiatives across the company's title, real estate, and property management operations. This position supports the execution of the Compliance Management System (CMS) by engaging with leaders to understand the intended strategy and direction of their business, and then advising on how to effectively manage compliance risk without compromising production volume. This role provides guidance to the senior leadership team to ensure that all real estate and property-related activities within defined business units comply with federal, state, and local regulations, as well as internal policies and procedures.

Additionally, this position identifies, escalates, and mitigates compliance risks by providing timely advice regarding the implementation of controls. Additionally, this role provides support for the delivery and communication of all content, such as policies, procedures, job aids, letters, forms, and marketing materials for business groups to ensure appropriate representation and adherence to regulations in the content.

What you will do for Fay Servicing:

• Lead and oversee the compliance programs related to title services, real estate transactions, and property management; ensure the business activities comply with all applicable laws, regulations, and internal policies
• Assess existing and emerging compliance risks and risks associated with regulatory and business changes
• Stay up to date with federal, state, and local laws governing real estate transactions, property management, title services, fair housing regulations, and related compliance requirements; advise the company on legal trends and regulatory changes
• Identify potential compliance risks and develop strategies to mitigate them; establish and maintain a risk management framework to ensure the company is protected from legal or regulatory non-compliance
• Partner with business leaders to develop, implement, and enforce compliance procedures and controls to ensure all policies are aligned with current laws
• Coordinate and conduct internal audits to ensure adherence to compliance policies; review company operations regularly and recommend improvements or corrective actions when necessary; conduct compliance risk assessments and compliance monitoring activities to identify potential areas of non-compliance
• Develop and maintain a tracking system to ensure required title, realty, and property management licensing is in place for brokers and employees
• Conduct detailed assessment of new market requirements for title, realty, and property management compliance as the business grows and expands
• Provide regular compliance reports to senior management and the board of directors, highlighting key compliance metrics, audit results, and areas of concern; track and report on the status of open compliance issues or investigations
• Identify compliance training needs and provide subject matter expertise to support the development of training programs and curriculum across various departments to ensure adherence to compliance requirements
• Draft and edit policy, procedure, and job aid content to ensure regulatory requirements are reflected
• Update content including contracts, leases, communications, letters, and forms as directed to ensure legal and regulatory standards are met
• Serve as the primary point of contact with regulatory agencies, external auditors, and legal advisors; manage responses to audits, investigations, and inquiries from governmental agencies or other third parties
• Oversee the resolution of compliance-related disputes, including but not limited to tenant disputes, title issues, or real estate transaction conflicts, and ensure adherence to legal processes
• Manage the submission and approval of assigned content through the Fay Governance process
• Develop domain knowledge of Fay's business to include an understanding of short-term goals and long-term strategies for the organization
• Lead with broad influence through the ongoing development of relationships across the organization
• Maintain knowledge of federal, state and local regulatory requirements; accountable to ensure audit and control processes are current, followed and in compliance
• Ensure compliance with Fay's policies, processes, and practices. Role model ethical standards, professionalism and code of conduct
• Model behaviors that align with Fay's Values and Operating Principles. Recognize, reward and ensure alignment of team
• Perform other duties and responsibilities as assigned

What you will bring to Fay Servicing:

• Bachelor's degree in a related field, or equivalent work experience; MBA or consulting experience preferred
• 7+ years' experience in compliance or legal roles, with a background in real estate, property management, and title services
• Proven experience working directly with regulatory agencies to ensure compliance with real estate and property management regulations, leading external audits of financial/ operational processes, and partnering with legal teams to manage contracts, mitigate risks and resolve legal and regulatory issues
• In-depth knowledge of real estate laws, rules, fair housing regulations, property management best practices, and title industry standards
• Prior experience with Trust Accounting for proper handling of tenant security deposits, rent payments, and other fees
• Demonstratable ability to read and comprehend regulatory content; ability to translate complex information into easy-to-understand language
• Strong project management abilities with demonstrated experience leading cross-functional engagements
• Advanced skills in Microsoft Word, Excel, and PowerPoint
• Strong leadership with proven ability to foster an environment of positive employee engagement and trust
• Ability to effectively manage and lead change; high learning agility with the ability to connect multiple variables to identify opportunities and solutions
• Effective management skills include talent selection, training, coaching, mentorship, and performance management
• Demonstrated ability to establish credibility; coupled with recognizing and supporting the organization's culture, values, and priorities
• Strong verbal and written communication skills with the ability to effectively interact with all levels across the organization
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
• Ability to effectively present to and facilitate discussions with executive leadership
• Strong analytical skills and business acumen; ability to identify undefined risks and controls through inquiry and documentation review
• Ability to conduct root cause analysis and provide actionable recommendations
• Strong problem-solving abilities; strong fiscal and technical aptitude
• Strong decision-making abilities and business acumen coupled with sound judgment
• Strong organizational skills and effective time management for self and team; ability to manage multiple competing priorities with assigned resources
• Ability to prioritize, and organize time and resources to consistently bring projects to successful completion
• Client-focused with strong execution skills and results orientation; able to link to business needs with tactical execution and results
• Consultative and collaborative work style; able to build consensus with other leaders across the organization
• Compliance orientation; strong attention to detail; high quality of work product
• Self-directed; comfortable working with ambiguity and uncertainty

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.