Senior Aircraft Support Manager - Santa Barbara (On-Site)

Senior Aircraft Support Manager - Santa Barbara (On-Site)

Department: Flight Support

Employment Type: Full Time

Location: Santa Barbara

Compensation: $90,000 - $105,000 / year

Description

Silver Air is seeking an experienced Senior Aircraft Support Manager to lead and enhance our aircraft operations and client experience in Santa Barbara. In this elevated role, you will act as a strategic partner, driving operational excellence, optimizing resources, and maintaining our reputation for unmatched luxury and precision in private aviation. Your leadership will influence cross-functional teams, shape customer engagement strategies, and ensure the seamless execution of high-stakes flight operations.

You'll work with our VP of Client Experience and Director of Flight Support to streamline the service delivery for our colleagues and customers. Beyond that, you'll work cross-functionally with our Chater Sales, Flight Operations, and Cabin Experience teams to support our efforts.

Your experience is our greatest asset, and we are committed to creating an environment where you can thrive! This is a full-time, on-site, and on-call position. Part 135 experience is essential to succeed in this role.

Key Responsibilities:

Strategic Oversight:

• Serve as the primary liaison between high-profile aircraft owners, charter guests, and internal/external stakeholders, ensuring their needs are met with precision and luxury.
• Lead initiatives to streamline and optimize operational workflows, with a focus on enhancing client satisfaction and operational efficiency.
• Oversee and enforce compliance with TSA, FAA, and company-specific safety standards across all managed flights.

Operational Leadership:

• Develop and implement strategies to align flight schedules with aircraft availability, crew readiness, and regulatory requirements.
• Ensure seamless execution of critical logistics, including accommodations, ground transportation, catering, overflight permits, and FBO/ramp bookings.
• Collaborate with Flight Operations, Sales, and Cabin Experience teams to anticipate client needs and deliver personalized solutions.

Team Collaboration & Development:

• Mentor and guide support team members to foster professional growth and uphold Silver Air's standards of excellence.
• Act as the escalation point for resolving complex client issues, applying strategic thinking to deliver optimal outcomes.

Client & Stakeholder Relationship Management:

• Build and sustain long-term relationships with clients and partners by delivering superior service and addressing evolving needs proactively.
• Promote Silver Air's brand as a leader in private aviation through exceptional communication and customer service.

Skills, Knowledge, and Expertise:

4-year college degree. A bachelor's degree in aviation management, business administration, or a related field is preferred, but not required.

Aviation experience. 5-10 years of experience in a customer service or aviation-related role, preferably in the 135 private aviation industry. Experience coordinating flight logistics, including hotel reservations, ground transportation, catering, runway analyses, and FBO and ramp reservations.

JetInsight experience. This is preferred.

High motivation. With the ability to negotiate and sell effectively while building relationships. A solution-based attitude and the ability to problem-solve are crucial components of the role. The ideal incumbent will be able to effectively work with multiple stakeholders quickly to create a successful sales outcome. This role also requires the ability to learn software products and industry terminology swiftly.

Strong customer service skills. Excellent communication skills (verbal and written) will need to be demonstrated with all levels of employees and clients. Communication must always be delivered with a superior level of professionalism. At least 2-3 years is preferred.

High level of detail. You'll need to be highly organized with the ability to thrive in changing environments and the flexibility for frequently changing priorities.

Excellent time management skills. You'll need to be able to work on an on-call basis, working well under pressure and multi-task. Silver Air is a 24/7 organization, so this role requires a flexible schedule, including nights, weekends, and Holidays.

Strong people skills. You'll need to be a team player who can provide valued contributions to our business and clients while meeting individual performance goals.

Benefits:

Silver Air is an incredible place to work, and we invest a significant amount of time and energy into creating and maintaining a world-class company culture. The specific benefits/perks we offer are continually evolving but currently include:

• Fully paid for Health Insurance coverage for you and your family
• Generous personal development and employee assistance programs
• 5% matching 401k/Roth
• Top-of-the-line equipment (Microsoft, Dell, Lenovo, etc.)
• Cell phone allowance
• Flexible leadership team
• Travel insurance
• Pet insurance
• Competitive salary
• Lucrative commission structure