Software Application and Support Manager

The successful candidate manages software applications used throughout the Company, many of which are delivered through the Citrix platform. They will manage software installations, updates, and day-to-day tasks to ensure that applications perform optimally. Additionally, they will manage the IT support team, document management, and cybersecurity initiatives. They will be cross-trained in key areas of importance with the IT director's responsibilities.

What You'll Do:

• Manage and perform application installations and updates to the Citrix environment. Work with internal and external personnel to implement new applications.
• Work with internal software application "owners" to ensure the applications are maintained and performing at optimal levels.
• Work with software vendors to manage installation and day-to-day management of applications in Citrix and on local devices (laptops, tablets, etc.)
• Document software installation and update processes. Train secondary personnel on installations and updates.
• Supervise the IT support desk manager and that team to maximize the benefits of the support ticket management system.
• Manage cybersecurity initiatives and defenses. Ensure that data, access, and defenses protect the technology and user environment
• Will be responsible for the management of the document management initiatives and system advancement.
• Work with internal and external database support personnel to resolve issues.
• Manage medium to large-scale projects that have a positive impact on business operations.
• Secondary resource for many of the IT director's responsibilities.
• Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environments.
• All other duties as assigned

• Bachelor's degree in Information Technology or equivalent technical field.
• Medium to large-scale Citrix environment management experience
• Minimum five years of related experience. A construction industry background is a plus.
• Previous management experience
• Project management experience
• Excellent communication, written and oral, problem-solving, and analytical skills.