Organization Change Specialist

Apply Now

Job Title:
Organization Change Specialist

Job Description
We're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

#LI-Hybrid

We are seeking a dynamic and detail-oriented Change Management Specialist to lead and oversee the change management efforts associated with the release of our new product. The successful candidate will play a pivotal role in ensuring the successful adoption of the product by coordinating strategies, communications, training, and engagement efforts to align with business goals.

Key Responsibilities:

Change Strategy Development:

• Design and implement comprehensive change management strategies for product release to enhance user adoption and minimize resistance.
• Conduct change impact analyses to understand stakeholder needs and potential challenges.
• Collaborate with leadership to define project success metrics and track progress.

Stakeholder Engagement:

• Identify and engage key stakeholders, ensuring their alignment with and support for change initiatives.
• Act as a liaison between stakeholders, product teams, and end-users to address concerns and feedback.

Communication Planning:

• Develop and execute communication plans to inform and educate stakeholders about the product release, timelines, and benefits.
• Create clear, concise, and tailored communication materials (emails, presentations, FAQs, etc.) to meet diverse audience needs.

Training and Support:

• Develop and oversee the delivery of training programs to ensure stakeholders understand and can effectively use the new product.
• Collaborate with training teams to design materials, workshops, and resources.

Resistance Management:

• Identify potential resistance points and develop strategies to address and mitigate them proactively.
• Provide coaching and support to managers and leaders to help them guide their teams through the change process.

- Performance and Feedback Monitoring:

• Establish mechanisms to gather feedback from stakeholders and users post-launch.
• Monitor change adoption and product utilization, identifying areas for additional support or adjustment.

Qualifications:

• Bachelor's degree in Business Administration, Organizational Development, Communication, or related field.
• 3-5 years of experience in change management, organizational development, or related roles.
• Proven expertise in leading change management initiatives for product launches or large-scale transformations.
• Strong knowledge of change management principles, methodologies, and tools (e.g., Prosci, ADKAR).
• Excellent communication, interpersonal, and collaboration skills.
• Analytical mindset with the ability to assess risks and develop data-driven solutions.

Preferred Skills:

• Experience in agile environments or familiarity with software development processes.
• Certification in Change Management (e.g., CCMP, Prosci) is a plus.
• Proficiency in project management tools and platforms (e.g., Jira, Trello).
• What We Offer:
• Competitive salary and benefits package.
• A collaborative and inclusive work environment.
• Opportunities for professional growth and development

Basic Salary:

The base salary range for this position is $98,872- $148,308, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The deadline to apply for this position is 1/20

#LI-Hybrid

#Denver CO

#ConcentrixCatalyst

Location:
USA Denver - 707 17th Street

Language Requirements:

Time Type:

Benefits:

For Regular and Temporary Employees: Healthcare benefits, wellbeing program, dental benefits, vision benefits, flexible spending accounts, health savings accounts, Employee Assistance Program, 401(k), life insurance, accidental death and dismemberment, paid time off, disability insurance , several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity, and holidays.

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

- English

- Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .