Director of Property Management

The Director of Property Management at Worth Ross Management Company (WRMC) is a key leadership role responsible for managing and leading a team of Property Managers to ensure operational expertise and exceptional client relations. This role is integral to driving change and fostering a high-performance culture in a growing organization. The Director will balance strategic oversight with hands-on support, providing leadership both virtually and in-person to teams across multiple markets.

Key Responsibilities:

• Team Leadership & Development:
  • Lead, mentor, and support a team of Property Managers, fostering a collaborative and results-driven culture.
  • Provide coaching and professional development opportunities to enhance team performance and retention.
  • Establish clear performance goals and regularly evaluate team members against key performance indicators (KPIs).
• Client Relations & Account Management:
  • Serve as the senior point of contact for client relationships, ensuring client satisfaction and retention.
  • Support Property Managers in addressing client concerns, resolving escalated issues, and maintaining WRMC's commitment to stewardship.
  • Attend client meetings, including board and annual meetings, as needed to provide leadership presence and guidance.
• Operational Oversight:
  • Oversee the day-to-day operations of assigned properties, ensuring compliance with WRMC standards for reporting, operations, and best practices.
  • Drive process improvements and operational efficiencies across the portfolio to enhance service delivery.
  • Manage the successful onboarding and transition of new clients, providing direct management during the transition phase to establish strong operational foundations.
• Change Management & Growth Support:
  • Lead change management initiatives to support WRMC's growth, aligning teams with organizational goals and adapting to evolving business needs.
  • Partner with senior leadership to implement innovative solutions that address operational challenges and improve client outcomes.
• Time Management & Multimarket Support:
  • Effectively manage priorities and allocate time to support both virtual and in-person team needs across multiple markets.
  • Travel as necessary to provide on-site leadership, support, and training for remote teams and properties.

Qualifications:

• Bachelor's degree in Business, Property Management, or a related field (Master's degree preferred).
• Minimum of 5 years of experience in property management or a similar leadership role.
• Proven ability to lead and manage teams, with a strong focus on coaching and development.
• Demonstrated expertise in client relationship management and operational oversight.
• Experience driving change and managing transitions in a growing organization.

Key Skills & Competencies:

• Exceptional leadership and interpersonal skills, with the ability to inspire and guide teams.
• Strong time management and organizational skills to balance competing priorities effectively.
• Ability to manage virtual teams and provide seamless support across markets.
• Excellent communication and conflict resolution skills, with a client-first mindset.
• Proficiency in property management software and Microsoft Office Suite.
• Analytical and problem-solving abilities with a focus on continuous improvement.

Why Join WRMC?
At WRMC, we are dedicated to creating thriving communities through exceptional stewardship and tailored solutions. As the Director of Property Management, you will have the opportunity to lead with purpose, drive meaningful change, and contribute to the continued success of a dynamic and growing organization.