Experienced Customer Support Management Professional
Apply NowCompany: Honeywell
Location: Nebraska City, NE 68410
Description:
Join a team recognized for leadership, innovation and diversity
Asa Customer Support Management Professional here at Honeywell, you will beresponsible for managing and overseeing the customer support operations for ourIndustrial Automation business unit. You will play a critical role in ensuringcustomer satisfaction, resolving issues, and driving continuous improvement inour customer support processes.
You will report directly to our Customer Support Manager and you'll work out ofour Nebraska City, NE location on a hybrid work schedule.
In this role, you will have a direct impact on the success of our business byproviding exceptional customer support and driving customer loyalty. You willcollaborate with cross-functional teams to address customer needs, resolvetechnical issues, and ensure timely and accurate delivery of support services.
KEY RESPONSIBILITIES
US CITIZEN REQUIREMENT
Must be a US Citizen due to contractual reasons
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developingsolutions side-by-side with dedicated experts in their fields, Honeywellemployees are eligible for a comprehensive benefits package. This packageincludes employer subsidized Medical, Dental, Vision, and Life Insurance;Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts,Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, PaidTime Off (for vacation, personal business, sick time, and parental leave), and12 Paid Holidays. For more information visit:
The application period for the job is estimated to be 40 days from the jobposting date; however, this may be shortened or extended depending on businessneeds and the availability of qualified candidates.
YOU MUST HAVE
WE VALUE
ABOUT HONEYWELL
Honeywell Industrial Automation enables process industry operations, createsworld-class sensor technologies, automates supply chains, makes warehousessmarter, and improves worker safety. This combination builds on our corestrengths in controls and automation technologies which in turn allows us todeliver better commercial outcomes for our customers. We enable customers toenhance the safety, sustainability, resiliency, and productivity of theirpeople, plants, and assets.
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, createsworld-class sensor technologies, automates supply chains, makes warehousessmarter, and improves worker safety. This combination builds on our corestrengths in controls and automation technologies which in turn allows us todeliver better commercial outcomes for our customers. We enable customers toenhance the safety, sustainability, resiliency, and productivity of theirpeople, plants, and assets.
Honeywell is an equal opportunity employer. Qualified applicants will beconsidered without regard to age, race, creed, color, national origin,ancestry, marital status, affectional or sexual orientation, gender identity orexpression, disability, nationality, sex, religion, or veteran status.
Additional Information
Asa Customer Support Management Professional here at Honeywell, you will beresponsible for managing and overseeing the customer support operations for ourIndustrial Automation business unit. You will play a critical role in ensuringcustomer satisfaction, resolving issues, and driving continuous improvement inour customer support processes.
You will report directly to our Customer Support Manager and you'll work out ofour Nebraska City, NE location on a hybrid work schedule.
In this role, you will have a direct impact on the success of our business byproviding exceptional customer support and driving customer loyalty. You willcollaborate with cross-functional teams to address customer needs, resolvetechnical issues, and ensure timely and accurate delivery of support services.
KEY RESPONSIBILITIES
- Plans, conducts and supervises assignments generally involving larger and more complex projects or customers.
- Manages the operational business relationship with large domestic accounts; serves on the account team.
- Conducts and reviews highly complex operational analysis.
- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.
- Represents the customer/partner needs and provides business requirements to projects of high complexity.
- Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
- Consults and provides guidance on operational matters of medium complexity to internal clients at peer levels and above.
- Proactively communicates operational process changes to customers/partners and internal clients, active involvement in the implementation phase.
- Participate in customer sales strategy meetings, client visits.
US CITIZEN REQUIREMENT
Must be a US Citizen due to contractual reasons
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developingsolutions side-by-side with dedicated experts in their fields, Honeywellemployees are eligible for a comprehensive benefits package. This packageincludes employer subsidized Medical, Dental, Vision, and Life Insurance;Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts,Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, PaidTime Off (for vacation, personal business, sick time, and parental leave), and12 Paid Holidays. For more information visit:
The application period for the job is estimated to be 40 days from the jobposting date; however, this may be shortened or extended depending on businessneeds and the availability of qualified candidates.
YOU MUST HAVE
- Able to take initiative in resolving problems independently and handle a multitude of tasks simultaneously.
- Be detail oriented and work in a team environment
- Prove knowledge level of HPS's business, technical, and product vocabulary
- Excellent written and verbal communication skills with good follow through
- Able to make sound decisions based on essential facts
- Able to demonstrate and create enthusiasm, have a desire to excel, and show a sense of ownership
- Able to project credibility and poise in highly visible and adversarial situations
- Ability to interact with a wide variety of customers (internal and external) at various levels and in various countries
WE VALUE
- Bachelor's degree (or equivalent experience) in a related discipline plus 4 to 7 years directly related experience, 3 years of which must have been in responsible leadership position
- Experience in a multi discipline team
- Experience in reviewing and redesigning of processes
- Good understanding and operational experience to drive a One-Honeywell approach
ABOUT HONEYWELL
Honeywell Industrial Automation enables process industry operations, createsworld-class sensor technologies, automates supply chains, makes warehousessmarter, and improves worker safety. This combination builds on our corestrengths in controls and automation technologies which in turn allows us todeliver better commercial outcomes for our customers. We enable customers toenhance the safety, sustainability, resiliency, and productivity of theirpeople, plants, and assets.
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, createsworld-class sensor technologies, automates supply chains, makes warehousessmarter, and improves worker safety. This combination builds on our corestrengths in controls and automation technologies which in turn allows us todeliver better commercial outcomes for our customers. We enable customers toenhance the safety, sustainability, resiliency, and productivity of theirpeople, plants, and assets.
Honeywell is an equal opportunity employer. Qualified applicants will beconsidered without regard to age, race, creed, color, national origin,ancestry, marital status, affectional or sexual orientation, gender identity orexpression, disability, nationality, sex, religion, or veteran status.
Additional Information
- Category: Customer Experience
- Location: 2221 Industrial Road, Nebraska City, NE 68410 USA
- Exempt
- Must be a US Citizen due to contractual requirements.