Associate Regional Manager, Service

The Associate Regional Service Manager must deliver excellent results and achieve goals month after month by developing effective local teams, ensuring operational standards are met on a consistent basis, and leading strategic business planning within a designated territory. The Associate Regional Manager communicates effectively and works with cross-functional partners and the Regional Manager to drive business results. The Associate Regional Manager can translate strategic themes into concrete action plans, and provides consistent feedback to identify, prioritize, resource, and operationalize projects. This role directly supports Tesla's mission by ensuring an accurate, consistent, and rapid transaction for Tesla customers.

Responsibilities

• Lead, develop, and motivate high-performing teams, fostering a culture of leadership and excellence, with a focus on in-store and delivery center coaching and real-time feedback
• Drive team performance by setting clear sales, delivery, and customer service targets, ensuring accountability through performance management, observation, and regular one-on-one meetings
• Establish and reinforce high operational standards by coaching and targeting safety and security
• Develop strong relationships with key stakeholders to create and implement a local market strategy, and promote growth opportunities through partnerships with communities, businesses, and Tesla owners
• Execute daily, monthly, and quarterly disciplines to achieve targets and enhance profitability
• Maintain regular communication with regional leadership through various channels
• Perform additional responsibilities as assigned to meet business needs

Requirements

• Bachelor's degree or equivalent professional experience and at least 7 years of experience leading large teams in a high-growth, service-focused industry, prior P&L experience preferred, or equivalent experience
• Demonstrated ability to inspire, influence, and hold a team accountable to achieve a common goal
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
• Excellent analytical, verbal and written communication, and sales skills
• Willingness to relocate, travel, and work evenings and weekends when necessary; must be able to stand or sit for 8 hours or more
• Valid driver's license required

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program