Project Engineering Manager
Apply NowCompany: DEX Imaging
Location: Cleveland, OH 44130
Description:
Description
Job Key
Effective Date
01/03/2025
JOB SUMMARY
The Manager of IT Project Engineering is responsible for the successful execution of all client billable IT projects, as well as effectively managing a team of Project Engineers. The Manager of Project Engineering works closely with centralized services (Helpdesk, NOC) to successfully onboard new recurring Managed IT customers, project manages IT implementation projects, and also works closely with Pre-Sales Engineers and Account Executives on new projects in the sales pipeline. This is a "player-manager" role and not only requires effective people leadership skills, but also requires sound Project Management capability. This role reports to the Director of Managed IT Services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage a team of Project Engineers performing technology implementation/managed services onboarding projects for paying customers.
Project manage billable client projects ensuring on-time/under budget completion.
Ensure Project Engineers are highly utilized (>70%) on client-billable projects
Support Centralized Services (Helpdesk, etc) as a technical escalation point for complex day-to-day customer indidents.
Work closely with Sales Executives and Sales Engineers to ensure new client projects are scoped properly. Ensure profitable delivery of projects and ensure project completeness to meet customer demands.
Monitor and measure the performance of the Project Engineering team, including key KPIs such as budget hours vs. actual hours, engineer utilization, effective bill rate, and other metrics as needed.
MANAGEMENT AND SUPERVISORY RESPONSIBILITY
Typically reports to Managed IT Project Manager
Job is not directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management)
JOB QUALIFICATIONS
At least five years of Project Management experience in companies/teams that implemented common IT/cybersecurity technologies such as:
Microsoft O365/M365
Backup technologies (Axcient, Datto, Veeam, etc)
Endpoint security technologies (SentinelOne, Webroot, etc)
Firewall technologies (Cisco Meraki, Sonicwall, Fortinet, etc)
Email security technologies (Proofpoint, etc)
MDR security technologies (Arctic Wolf, SentinelOne, etc)
Wireless technologies (Aruba, etc)
Switching technologies (Ubiquity, HP, etc)
Desktop/laptop technologies (Dell, HP, IBM, etc)
Cloud technologies (VMWare, AWS, Azure)
At least 5 years of people/team leadership experience (hiring, performance management, termination, etc)
Familiarity with MSP applications like ConnectWise, and IT Glue desirable.
Must be comfortable and articulate in client-facing situations and confident in presenting in illustrative formats including effective whiteboard presentations.
Excellent analytical, organizational, and interpersonal skills.
Ability to demonstrate professional written and verbal skills.
Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities.
Ability to work with individuals at all levels of the organization.
Ability to exercise good judgment and demonstrate maturity.
The ability to maintain a physical condition necessary for sitting for prolonged periods of time. Must be able to exert light physical effort, typically involving lifting, carrying, pushing and pulling of up to 15 pounds. Tasks may involve extended periods of time sitting at a keyboard or workstation. The position requires that you be able to perform frequent downward flexion of neck, side-to-side turning of the neck, fine finger dexterity and grasp to manipulate the keyboard, telephone, writing instruments, papers, books, manuals, and reports.
The job entails walking, standing, bending, stooping, climbing, the ability to reach at and above shoulders, and twisting at the waist. On an infrequent basis, you must be able to squat and kneel.
EDUCATION AND EXPERIENCE REQUIREMENTS
Must possess a relevant combination of education, experience, and training that demonstrates the knowledge, skills, and abilities to perform the essential functions.
Bachelor's degree in Computer Engineering, Computer Science, Information Systems or related technical field required
Masters Degree/MBA preferred
LICENSES AND CERTIFICATIONS
PMP (Project Management Professional) or other industry certification required.
Technical certifications (MCSE, CCNA, A+, Network+) preferred
PHYSICAL REQUIREMENTS
Sitting
Up to 7 hour(s) a day
Lifting
Up to 1 hour(s) a day, 50 pounds
Walking
Up to 1 hour(s) a day
Pushing/ Pulling
Up to 1 hour(s) a day
Standing
Up to 1 hour(s) a day
Climbing
Up to 1 hour(s) a day
Bending/ Squatting/Stooping
Up to 1 hour(s) a day
Stairs
Up to 1 hour(s) a day
Reaching
Up to 1 hour(s) a day
Ladder
Up to 1 hour(s) a day
Balancing
Up to 1 hour(s) a day
Step stool
Up to 1 hour(s) a day
Twisting
Up to 1 hour(s) a day
Excessive heat exposure
Up to 1 hour(s) a day
Crawling
Up to 1 hour(s) a day
Excessive cold exposure
Up to 1 hour(s) a day
Hands in water
Up to 1 hour(s) a day
Dust exposure
Up to 1 hour(s) a day
Kneeling
Up to 1 hour(s) a day
Lound noise exposure
Up to 1 hour(s) a day
Data Entry/Typing
Up to 1 hour(s) a day
Humidity exposure
Up to 1 hour(s) a day
Unusual hearting or vison demands: None Specified
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.
DISCLAIMER
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.
This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.
Job Key
Effective Date
01/03/2025
JOB SUMMARY
The Manager of IT Project Engineering is responsible for the successful execution of all client billable IT projects, as well as effectively managing a team of Project Engineers. The Manager of Project Engineering works closely with centralized services (Helpdesk, NOC) to successfully onboard new recurring Managed IT customers, project manages IT implementation projects, and also works closely with Pre-Sales Engineers and Account Executives on new projects in the sales pipeline. This is a "player-manager" role and not only requires effective people leadership skills, but also requires sound Project Management capability. This role reports to the Director of Managed IT Services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage a team of Project Engineers performing technology implementation/managed services onboarding projects for paying customers.
Project manage billable client projects ensuring on-time/under budget completion.
Ensure Project Engineers are highly utilized (>70%) on client-billable projects
Support Centralized Services (Helpdesk, etc) as a technical escalation point for complex day-to-day customer indidents.
Work closely with Sales Executives and Sales Engineers to ensure new client projects are scoped properly. Ensure profitable delivery of projects and ensure project completeness to meet customer demands.
Monitor and measure the performance of the Project Engineering team, including key KPIs such as budget hours vs. actual hours, engineer utilization, effective bill rate, and other metrics as needed.
MANAGEMENT AND SUPERVISORY RESPONSIBILITY
Typically reports to Managed IT Project Manager
Job is not directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management)
JOB QUALIFICATIONS
At least five years of Project Management experience in companies/teams that implemented common IT/cybersecurity technologies such as:
Microsoft O365/M365
Backup technologies (Axcient, Datto, Veeam, etc)
Endpoint security technologies (SentinelOne, Webroot, etc)
Firewall technologies (Cisco Meraki, Sonicwall, Fortinet, etc)
Email security technologies (Proofpoint, etc)
MDR security technologies (Arctic Wolf, SentinelOne, etc)
Wireless technologies (Aruba, etc)
Switching technologies (Ubiquity, HP, etc)
Desktop/laptop technologies (Dell, HP, IBM, etc)
Cloud technologies (VMWare, AWS, Azure)
At least 5 years of people/team leadership experience (hiring, performance management, termination, etc)
Familiarity with MSP applications like ConnectWise, and IT Glue desirable.
Must be comfortable and articulate in client-facing situations and confident in presenting in illustrative formats including effective whiteboard presentations.
Excellent analytical, organizational, and interpersonal skills.
Ability to demonstrate professional written and verbal skills.
Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities.
Ability to work with individuals at all levels of the organization.
Ability to exercise good judgment and demonstrate maturity.
The ability to maintain a physical condition necessary for sitting for prolonged periods of time. Must be able to exert light physical effort, typically involving lifting, carrying, pushing and pulling of up to 15 pounds. Tasks may involve extended periods of time sitting at a keyboard or workstation. The position requires that you be able to perform frequent downward flexion of neck, side-to-side turning of the neck, fine finger dexterity and grasp to manipulate the keyboard, telephone, writing instruments, papers, books, manuals, and reports.
The job entails walking, standing, bending, stooping, climbing, the ability to reach at and above shoulders, and twisting at the waist. On an infrequent basis, you must be able to squat and kneel.
EDUCATION AND EXPERIENCE REQUIREMENTS
Must possess a relevant combination of education, experience, and training that demonstrates the knowledge, skills, and abilities to perform the essential functions.
Bachelor's degree in Computer Engineering, Computer Science, Information Systems or related technical field required
Masters Degree/MBA preferred
LICENSES AND CERTIFICATIONS
PMP (Project Management Professional) or other industry certification required.
Technical certifications (MCSE, CCNA, A+, Network+) preferred
PHYSICAL REQUIREMENTS
Sitting
Up to 7 hour(s) a day
Lifting
Up to 1 hour(s) a day, 50 pounds
Walking
Up to 1 hour(s) a day
Pushing/ Pulling
Up to 1 hour(s) a day
Standing
Up to 1 hour(s) a day
Climbing
Up to 1 hour(s) a day
Bending/ Squatting/Stooping
Up to 1 hour(s) a day
Stairs
Up to 1 hour(s) a day
Reaching
Up to 1 hour(s) a day
Ladder
Up to 1 hour(s) a day
Balancing
Up to 1 hour(s) a day
Step stool
Up to 1 hour(s) a day
Twisting
Up to 1 hour(s) a day
Excessive heat exposure
Up to 1 hour(s) a day
Crawling
Up to 1 hour(s) a day
Excessive cold exposure
Up to 1 hour(s) a day
Hands in water
Up to 1 hour(s) a day
Dust exposure
Up to 1 hour(s) a day
Kneeling
Up to 1 hour(s) a day
Lound noise exposure
Up to 1 hour(s) a day
Data Entry/Typing
Up to 1 hour(s) a day
Humidity exposure
Up to 1 hour(s) a day
Unusual hearting or vison demands: None Specified
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.
DISCLAIMER
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.
This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.