Assistant Director of EUI (Assistant Director CO Lvl 1), Enterprise Infrastructure

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

The Assistant Director of EUI works under the direction of the Sr. Director and/or Director and is responsible for operational oversight for developing and managing a high-performance functioning team as set forth by the Director. The End User Innovations team is responsible for establishing and maintaining end user hardware, software and process standard across the system, ensuring that configuration standards are met in alignment with of New York City Health + Hospitals mission critical goal of providing service excellence in patient care.

Duties & Responsibilities

• Represent the Director of End User Innovations in meetings, walkthroughs, conference call, etc. Oversee projects and ensure they are on schedule and requirements are understood.
• Oversees, provide direction and supports the day-to-day operation of the End User Innovations team which includes Enterprise Apple Technologies, End User Standards and End User Device Lifecycle, ensuring timely resolution to request and incidents.
• Plan, design, analyze, evaluate and lead or co-lead projects implementation activities.
• Maintain and establish relationships with existing or new vendors to ensure effective collaboration
• Providing technology insights with an emphasis on end user hardware, software, processes, communications technologies and operational excellence.
• Promptly responding to information enquiries and service request from IT service lines, site directors, hospital leadership and end-users.
• Analyze and troubleshoot issues, including issues with workflow, software, hardware, device integration; and follow or create a corrective action plan to resolve requests and/or escalate for resolution as needed to the appropriate EITS technical team(s) and/or vendor for resolution.
• Assist with the development and maintenance of the End User Device related budgets, ensuring required amounts for device refresh is accounted for in the submissions.
• Maintaining teamwork schedule and coverage.
• Coaching, counseling, developing and mentoring staff to work more efficient and develop the less experienced staff. Conduct effective performance evaluations.
• Ensuring minimal escalations through proper communication, management of expectations, partnership with Application Owners, Site Directors, EITS leadership, hospital staff and EITS service lines.
• Lead or participate in user groups, project teams, convening conference calls and meetings.
• Facilitates team meetings effectively.
• Understands how to communicate difficult or sensitive information tactfully and escalate promptly to the Director when required.
• Develop an understanding of system management tools used and supported by the team within New York City Health + Hospitals.
• Required to travel to the various facilities within the five boroughs to attend meetings; perform walkthroughs; build and maintain relations ships with the facility teams and leadership.
• Maintains, follows and consistently demonstrates a general knowledge of EITS and New York City Health + Hospitals guidelines, processes, practices and procedures.
• Prepared and willing to do any other reasonable instruction or task on time and correctly.
• Managing time efficiently, effectively, set priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operate within customer standard operating procedures.

Minimum Qualifications
1. A Master's degree from an accredited college or university in Healthcare, Hospital, Public or Business Administration, Industrial/Organizational Psychology, Organizational Behavior or a related discipline and three (3) years of full-time experience planning, developing and monitoring programs, systems and/or procedures in support of administrative management initiatives, one (1) year of which must have been in a responsible managerial or supervisory capacity; or
2. A Baccalaureate degree from an accredited college or university in disciplines, as listed in "1" above and four (4) years of full-time experience, as outlined in "1" above, two (2) years of which must have been in a responsible managerial or supervisory capacity; or
3. A satisfactory equivalent combination of education, training and/or experience.

Department Preferences

Knowledge, Skills, Abilities and other Requirements:

• Has knowledge of commonly used concepts, practices, and procedures
• General knowledge of computer and communication capabilities
• Relies on instructions and pre-established guidelines to perform the functions of the job
• Outstanding organizational skills and high attention to detail
• Excellent written and oral communication skills
• High level of flexibility, with a strong work ethic and an entrepreneurial spirit to accommodate a high level of responsibility and multiple priorities
• Articulate, professional demeanor with strong self-confidence and initiative
• Must be able to work independently as well as work as part of a fast-moving team

Years of Experience:

• 5 years managerial experience

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.