Manager of Transportation

Salary : $81,116.00 - $121,749.00 Annually

Location : Richland WA, WA

Job Type: Full-Time

Job Number: 202200209

Department: Operations Fixed Route Administration

Opening Date: 01/17/2025

Closing Date: Continuous

FLSA: Exempt

Nature of the Position

** FIRST REVIEW OF APPLICANTS: 1/24/25 **

Position Range: $81,116-$121,749.
Hiring Range: $91,311-$111,603
Most applicants' offers will fall within this hiring range based on qualifications, experience, and alignment with the role's needs.

OUR MISSION
Ben Franklin Transit (BFT) provides exceptional and cost-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development.

OUR VALUES
We value customer service, collaboration, diversity, fiscal accountability, innovation, sustainability, and safety. Employees and representatives of BFT are expected to uphold our values and mission.

Essential Duties & Responsibilities/KSA

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plan, assign and supervise the work of staff to enhance quality of services; participate in the interviewing of candidates; train, monitor and evaluate performance; take corrective action as needed.
• Coordinate, administer, and review projects; monitor workflow; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.
• Ensure compliance with collective bargaining agreements; attend disciplinary hearings, collective bargaining negotiations and grievance related meetings, as necessary.
• Participate in the preparation of the annual operating budget; forecast for funds needed for staffing, equipment, materials, supplies, and training; approve expenditures and implement budgetary adjustments as required.
• Participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs.
• Collect, analyze, and interpret data; provide required reports, including ridership, operating statistics, key performance indicators (KPI), National Transit Database (NTD), Triennial Review and other reports as needed.
• Oversee Transportation Supervisors.
• Assist with responses to service inquiries and customer complaints; conduct appropriate investigation and document resolution within customer comment software.
• Audit customer calls from staff to ensure communication efficiency and customer satisfaction; coach staff as needed.
• Coordinate and assist with paratransit contracted services.
• Foster and facilitate operations safety efforts and programs.
• Coordinate program activities with management team to ensure the accomplishment of goals and objectives relative to system growth and improved delivery of services.
• Ensure compliance with Agency policies and procedures, Federal, State, and local laws, rules, and regulations related to public transit operations, including ADA.
• Participate in various Agency meetings and committees; collaborate with internal departments and external groups; prepare written reports, correspondence and other documentation as needed.
• Work with and maintain confidential information.
• Demonstrate regular and punctual attendance.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Interpret and apply Federal, State, and local laws, rules and regulations governing the delivery of transit and paratransit services, including ADA.
• Principles and practices of public transportation system operations and paratransit programs, including safety programs.
• Principles and methods of supervision, training, and employee development.
• Basic understanding of labor relations principles and procedures to supervise, train, evaluate, and motivate staff in a union environment.
• Comprehend various kinds of disabilities, their related functional abilities and accommodation tools based on ADA regulations.
• Ability to use various transit run cutting software for fixed route schedule development.
• Procedures and techniques for investigating and resolving conflicts.
• Familiar with the geography, major transit routes, and landmarks of Benton and Franklin Counties.
• Read schedules, paper/electronic maps and comprehend directions of travel; write clear, concise reports, and documentation.
• React quickly and calmly in emergency situations and adopt an effective course of action within established guidelines.
• Identify problem areas; develop and recommend effective courses of action.
• Prioritize diverse assignments and conflicting demands.
• Excellent customer service techniques used to establish, maintain, and foster positive working relationships with those encountered during work.
• Learn new technologies, policies, procedures, and guidelines established by professional organizations and/or governing agencies.
• Utilize office equipment and other relevant technology (software and systems) to meet business needs.
• Understand, follow, and communicate clearly and concisely, both orally and in writing.
• Work as a team member and independently; effectively apply organizational and time management skills; meet deadlines and comply with Agency policies.
• Exercise sound judgment in making decisions.
• Focus on tasks and recall details; handle frequent interruptions.

Qualifications

MINIMUM QUALIFICATIONS
Associates Degree in Transportation, Public Administration, from an accredited institutionand five-years of progressive responsibility in transit operations and management level experience; or an equivalent combination of education and experience. Must possess a valid driver's license.

LICENSES, CERTIFICATIONS & OTHER REQUIREMENTS
Must obtain and maintain the following licenses and certifications for continued employment at BFT:

• Commercial Driver's License (CDL), or ability to obtain within 180-days of employment.

PREFERRED QUALIFICATIONS
Bachelor's Degree in Transportation, Public Administration, or related field from an accredited institutionand seven-years of related experience, including working with unions and in a public transit environment.
Other

OTHER CHARACTERISTICS

• Collaboration: Shares time and knowledge with others; adjusts priorities as circumstances dictate; follows through on commitments, accepts responsibility for actions, resolves interpersonal conflicts constructively.
• Diversity: Demonstrates an awareness and respect of cultural and individual values. Treats all people with dignity, courtesy, and respect.
• Fiscal Accountability: Actively contributes to the productivity of the agency; demonstrates good stewardship of company time and resources; displays high standards of ethical conduct.
• Customer Service: Anticipates the needs of internal and external customers; delivers quality work products and services within expected timeframes. Considers and responds appropriately to people in various situations.
• Innovation: Considers new approaches to situations; encourages ideas and improvements.
• Sustainability: Actively encourages environmental benefits and the conservation of natural resources.
• Safety: Adheres to safety related laws, regulations, standards, and practices; performs work in a safe manner; encourages and supports others to be safe while at work.

BFT IS AN EEO EMPLOYER

The benefits listed below are those currently enjoyed by the full-time Ben Franklin Transit (BFT) Exempt Non-Represented employees. It is important to remember that over the course of time these benefits may change - they are not permanent.

Paid Holidays
8 per year
New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day.

Paid Time Off (PTO)
GL hours for regular, full-time, and part-time exempt employees shall accrue according to length of service at the rates indicated below: PTO hours accrue based upon the actual number of regular hours worked.

Accrual Rates:

Retirement Plan
All Ben Franklin Transit employees are members of the Public Employees Retirement System (PERS). Ben Franklin Transit and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. BFT employees also participate in the Social Security Program. Rates effective as of 10/01/2023. ()

Voluntary Retirement Savings Plans
Ben Franklin Transit offers two voluntary retirement savings plans. The first option is through Washington State Department of Retirement Systems (DRS) and is a 457 self-funded plan. The second option is Administered by Mission Square Retirement and is also a 457 self-funded plan. You may enroll in both, one, or neither.

Medical, Dental & Vision Insurance
Ben Franklin Transit offers Medical, Dental and Vision Insurance. BFT currently pays 95% of insurance premiums for the employee and 80% for their dependents.

HRA Veba
Ben Franklin Transit provides this employer funded health reimbursement arrangement that can be used for medical expenses.

Life Insurance
Ben Franklin Transit currently pays the entire premium for life insurance coverage ($35,000) for basic life and ($5,000) for accidental death and dismemberment. Employees may purchase Supplemental Life Insurance for employee, spouse and/or dependents through MetLife.

Long Term Disability
Ben Franklin Transit offers long-term disability for employees through WA Health Care Authority Public Employees Benefits Board (PEBB) Program.

Wellness Program
The Wellness Program has been established to encourage employee health and fitness, both at work and at home.

Employee Assistance
An Employee Assistance Plan (EAP) is provided by Washington State Employee Assistance Program (EAP) to assist you and your family members. Our EAP provides counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling.

Other Benefits Offered

• Flexible Spending Account (Pre-Tax Deduction for Medical/Dental and Day Care)
• Aflac Supplemental Insurance
• Tuition Assistance
• Bereavement Leave

01

Please note that all answers must be truthful and supported by the contents in the application. Ben Franklin Transit will verify the validity of each answer. Please select "Yes" to acknowledge.

• Yes
• No

02

How many years of relevant experience as it relates to the essential functions of this position do you have?

• No experience
• 0-1 years experience
• 1-2 years experience
• 2-3 years experience
• 3-4 years experience
• 4-5 years experience
• 5-6 years experience
• 6-7 years experience
• 7-8 years experience
• 8-9 years experience
• 9 or more years experience

03

Describe your experience to support the years of experience you indicated in the question above. If no experience, please put N/A.

04

Please select the option that best describes your level of education.

• Some High School
• High School Diploma / G.E.D equivalent
• Associates Degree
• Bachelors Degree
• Master's Degree

05

Do you have a valid Driver's License?

• Yes
• No

06

Do you have a valid Commercial Driver License (CDL)?

• Yes
• No

Required Question