Senior Technology Solutions Specialist #450
Apply NowCompany: United States Senate
Location: Hyattsville, MD 20785
Description:
Senior Technology Solutions Specialist #450
Target Hiring Range: $110,000-$140,000
Department: Support Operations
Posting Date Range: 1/17/2025-1/31/2025
Pay Grade Range: $99518-$168496
WorkHours: 9:00am-6:00pm
FLSA Status: Exempt
Remote Work Status: Hybrid
All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.
This vacancy announcement closes at 7pm EST. Late applications will not be accepted.
JOB OVERVIEW
Job Description
The Target Salary Range for this position is: $110,000-$140,000
The Sergeant at Arms, Printing Graphics and Direct Mail (PGDM) department is seeking a highly skilled and motivated Senior Technology Solutions Specialist to join our team. This role will primarily focus on collaborating with the Technical Manager to provide technical support and assistance for internal applications. The successful candidate will also play a key role in the implementation and deployment of new technology solutions, ensuring seamless integration with existing systems. In addition, optimal system performance and business continuity through advanced strategies for fault tolerance, monitoring, automation, and optimization. Key responsibilities include developing failover systems, load-balancing solutions, and geographically dispersed systems to minimize the impact of disruptions, along with testing recovery procedures and implementing continuous monitoring for early issue detection. The Senior Technology Solutions Specialist will optimize workflows using lean methodologies, systems thinking and automate tasks for eciency, and collaborate with teams to integrate systems and meet evolving business needs while identifying opportunities for process improvement, streamlining, and automation, and work towards their implementation. Troubleshooting and resolving technical issues related to applications and systems, as well as conducting regular system maintenance and updates to ensure optimal performance and security, will also be crucial responsibilities of this role. This will align technical solutions with organizational goals, document best practices, and upgrade systems with minimal oversight, ensuring redundancy and failover capabilities are integrated into planning and execution. By joining our team, you will play a crucial role in supporting PGDM's applications and systems and become an essential part of our support system. We value creativity, attention to detail, and innovation as they are integral to our success.
Key Accountabilities/Essential Job Duties
Researches, evaluates and tests new and emerging technology solutions including creating written evaluation reports to facilitate the process of adding new solutions to supported software and hardware lists for the IT Support Contract (ITSC). Solution categories include desktop and laptop computers including HP Inc and Apple products, displays, printers, scanners, and software. Creates and maintains operating system images and deployments in the modern management solutions supporting our Windows and macOS computers. Develops, evaluates, and tests deployment packages using device management solutions for software, operating system upgrades, patching, and system setting changes. Provides high-tier technical support to users, support vendors and other technical staff and prepares and maintains support documentation. Manages and maintains technology labs and IT demo center assets; procures and inventories new technology assets. Conducts compatibility evaluations of new software versions for applications supported by other CIO groups to ensure no adverse impact to the operating system or other applications. Other duties, as assigned.
JOB SPECIFICATIONS
Required Education
High School Diploma, GED.
Required Work Experience
As part of our hiring process, we may conduct a skills assessment to better understand an applicant's proficiency in key areas relevant to the role.
Working Conditions
CONDITIONS OF EMPLOYMENT
To be employed by a Senate employing office in a paid position in the continental United States an individual must:
1. Be a U.S. citizen;
2. Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
3. Be (i) admitted as a refugee under 8 U.S.C. 1157 or granted asylum under 8 U.S.C. 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or
4. Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).
Employment is contingent on background / security investigation results.
BENEFITS AT-A-GLANCE
The SAA provides a highly competitive benefitspackage for all SAA staff. Our benefits extend beyond health care coverage tohelp provide employees with student loan reimbursement, professionaldevelopment, transportation subsidy, TSP/retirement savings, access to ourEmployee Assistance Program, and more! For more information regarding SAA'sbenefits, please visit https://sen.gov/OPPW.
ACCOMMODATIONS
As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to [redacted] email with "Accommodation" in the subject line.
VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE
If you are identifying as veterans' preference eligible underthe VEOA, please use this link to complete your application for Veterans' Preference AFTER you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application.
Candidates only need to apply one time for veterans' preference tobe considered for all future veterans' preference positions within the SenateSergeant at Arms.
An applicantwho declines to self-identify as a disabled veteran and/or to provideinformation and documentation regarding his/her disabled veteran's status willnot be subjected to an adverse employment action, but the individual may beruled ineligible for veterans'preference.
Target Hiring Range: $110,000-$140,000
Department: Support Operations
Posting Date Range: 1/17/2025-1/31/2025
Pay Grade Range: $99518-$168496
WorkHours: 9:00am-6:00pm
FLSA Status: Exempt
Remote Work Status: Hybrid
All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.
This vacancy announcement closes at 7pm EST. Late applications will not be accepted.
JOB OVERVIEW
Job Description
The Target Salary Range for this position is: $110,000-$140,000
The Sergeant at Arms, Printing Graphics and Direct Mail (PGDM) department is seeking a highly skilled and motivated Senior Technology Solutions Specialist to join our team. This role will primarily focus on collaborating with the Technical Manager to provide technical support and assistance for internal applications. The successful candidate will also play a key role in the implementation and deployment of new technology solutions, ensuring seamless integration with existing systems. In addition, optimal system performance and business continuity through advanced strategies for fault tolerance, monitoring, automation, and optimization. Key responsibilities include developing failover systems, load-balancing solutions, and geographically dispersed systems to minimize the impact of disruptions, along with testing recovery procedures and implementing continuous monitoring for early issue detection. The Senior Technology Solutions Specialist will optimize workflows using lean methodologies, systems thinking and automate tasks for eciency, and collaborate with teams to integrate systems and meet evolving business needs while identifying opportunities for process improvement, streamlining, and automation, and work towards their implementation. Troubleshooting and resolving technical issues related to applications and systems, as well as conducting regular system maintenance and updates to ensure optimal performance and security, will also be crucial responsibilities of this role. This will align technical solutions with organizational goals, document best practices, and upgrade systems with minimal oversight, ensuring redundancy and failover capabilities are integrated into planning and execution. By joining our team, you will play a crucial role in supporting PGDM's applications and systems and become an essential part of our support system. We value creativity, attention to detail, and innovation as they are integral to our success.
Key Accountabilities/Essential Job Duties
Researches, evaluates and tests new and emerging technology solutions including creating written evaluation reports to facilitate the process of adding new solutions to supported software and hardware lists for the IT Support Contract (ITSC). Solution categories include desktop and laptop computers including HP Inc and Apple products, displays, printers, scanners, and software. Creates and maintains operating system images and deployments in the modern management solutions supporting our Windows and macOS computers. Develops, evaluates, and tests deployment packages using device management solutions for software, operating system upgrades, patching, and system setting changes. Provides high-tier technical support to users, support vendors and other technical staff and prepares and maintains support documentation. Manages and maintains technology labs and IT demo center assets; procures and inventories new technology assets. Conducts compatibility evaluations of new software versions for applications supported by other CIO groups to ensure no adverse impact to the operating system or other applications. Other duties, as assigned.
JOB SPECIFICATIONS
Required Education
High School Diploma, GED.
Required Work Experience
- 5-8 years of related experience.
As part of our hiring process, we may conduct a skills assessment to better understand an applicant's proficiency in key areas relevant to the role.
Working Conditions
- The U.S. Senate network cannot be taken offline for maintenance during the workday, or while the Senate is in session. As such, maintenance windows may only occur at night, on weekends, and occasionally on holidays. Employees who perform systems upgrades, maintenance, wiring, backups, support our alternate data centers will have schedules that include working nights, weekends, and holidays.
- Sedentary with extended periods of sitting and standing.
CONDITIONS OF EMPLOYMENT
To be employed by a Senate employing office in a paid position in the continental United States an individual must:
1. Be a U.S. citizen;
2. Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
3. Be (i) admitted as a refugee under 8 U.S.C. 1157 or granted asylum under 8 U.S.C. 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or
4. Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).
Employment is contingent on background / security investigation results.
BENEFITS AT-A-GLANCE
The SAA provides a highly competitive benefitspackage for all SAA staff. Our benefits extend beyond health care coverage tohelp provide employees with student loan reimbursement, professionaldevelopment, transportation subsidy, TSP/retirement savings, access to ourEmployee Assistance Program, and more! For more information regarding SAA'sbenefits, please visit https://sen.gov/OPPW.
ACCOMMODATIONS
As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to [redacted] email with "Accommodation" in the subject line.
VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE
If you are identifying as veterans' preference eligible underthe VEOA, please use this link to complete your application for Veterans' Preference AFTER you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application.
Candidates only need to apply one time for veterans' preference tobe considered for all future veterans' preference positions within the SenateSergeant at Arms.
- All supporting documents must ONLY be provided within the Veterans' Preference Application and within the stated deadline of the job announcement.
- Late applications for veterans' preference will not be considered.
- Documentation to obtain veterans' preference will not be considered if attached to the job application.
- If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email [redacted].
- mailto:[redacted]="">To view additional information regarding the VEOA, please click here.
An applicantwho declines to self-identify as a disabled veteran and/or to provideinformation and documentation regarding his/her disabled veteran's status willnot be subjected to an adverse employment action, but the individual may beruled ineligible for veterans'preference.