TikTok Shop - Product Manager, CRM
Apply NowCompany: TikTok
Location: Seattle, WA 98115
Description:
Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
About the team
The Tiktok Shop Operation Product is responsible for Tiktok Shop's system construction related to operation support, providing comprehensive product solutions to help Tiktok Shop operation team to achieve business goals and improve their efficiency.
This role:
- Strategic Vision & Roadmap: Architect and implement a visionary product roadmap for one or two CRM tools of TikTok Shop , to improve the working efficiency of the operation team.
- Product Design and Implementation: Manage one or two CRM tools for operation teams of TikTok Shop, improving product adoption and user experience , ensuring the growth of TikTok Shop.
- Project Management and Collaboration: Collaborate with the operation teams to implement and execute key projects through product-driven solutions.
Qualifications
Minimum Qualifications
- Bachelor's degree or above, majoring in Computer Science or related is preferred.
- A minimum of 4 years' experience in B2B product design and implementation, those who have experience in CRM or Operation product development are preferred.
- Have product experience in process design or strategy design.
- Possessing the ability to formulate roadmap , with clear logic and a liking for unraveling, enjoying analyzing the essence of things, and being good at systematically solving problems.
Preferred Qualifications
- Industry knowledge of eCommerce.
- Experience in one or more of the following: CRM / Sales Operation Tools.
- Analytical mindset with excellent quantitative reasoning, creativity and strategic skills.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
#LI-Onsite
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
About the team
The Tiktok Shop Operation Product is responsible for Tiktok Shop's system construction related to operation support, providing comprehensive product solutions to help Tiktok Shop operation team to achieve business goals and improve their efficiency.
This role:
- Strategic Vision & Roadmap: Architect and implement a visionary product roadmap for one or two CRM tools of TikTok Shop , to improve the working efficiency of the operation team.
- Product Design and Implementation: Manage one or two CRM tools for operation teams of TikTok Shop, improving product adoption and user experience , ensuring the growth of TikTok Shop.
- Project Management and Collaboration: Collaborate with the operation teams to implement and execute key projects through product-driven solutions.
Qualifications
Minimum Qualifications
- Bachelor's degree or above, majoring in Computer Science or related is preferred.
- A minimum of 4 years' experience in B2B product design and implementation, those who have experience in CRM or Operation product development are preferred.
- Have product experience in process design or strategy design.
- Possessing the ability to formulate roadmap , with clear logic and a liking for unraveling, enjoying analyzing the essence of things, and being good at systematically solving problems.
Preferred Qualifications
- Industry knowledge of eCommerce.
- Experience in one or more of the following: CRM / Sales Operation Tools.
- Analytical mindset with excellent quantitative reasoning, creativity and strategic skills.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
#LI-Onsite