Overseas Contractor
Apply NowCompany: Futran Tech Solutions Pvt. Ltd.
Location: Plano, TX 75025
Description:
Job Title: ServiceNow ITOM Architect
Location: Plano, TX(Remote)
Key Responsibilities
Discovery and Event Management
Implement and manage ServiceNow Discovery to identify and maintain Configuration Items CIs
Configure and optimize ServiceNow Event Management including integrations with thirdparty monitoring tools
Diagnose and resolve complex discovery and event management issues
CMDB Management and Enhancement
Manage and enhance the Configuration Management Database CMDB ensuring alignment with the Common Service Data Model CSDM
Ensure CI data integrity compliance and governance standards
Implement advanced CMDB features including Agent Client Collector ACC and service mapping for application and infrastructure components
Integration and Customization
Build and optimize integrations with external systems using REST SOAP and APIs for tools like AD MID Servers and cloud environments
Develop custom discovery patterns workflows and solutions tailored to specific business needs
Collaboration and Agile Development
Work within a Scrumbased Agile framework to deliver scalable functional solutions
Collaborate with stakeholders to translate requirements and mockups into ServiceNow features
Document configurations customizations and integrations comprehensively
Location: Plano, TX(Remote)
Key Responsibilities
Discovery and Event Management
Implement and manage ServiceNow Discovery to identify and maintain Configuration Items CIs
Configure and optimize ServiceNow Event Management including integrations with thirdparty monitoring tools
Diagnose and resolve complex discovery and event management issues
CMDB Management and Enhancement
Manage and enhance the Configuration Management Database CMDB ensuring alignment with the Common Service Data Model CSDM
Ensure CI data integrity compliance and governance standards
Implement advanced CMDB features including Agent Client Collector ACC and service mapping for application and infrastructure components
Integration and Customization
Build and optimize integrations with external systems using REST SOAP and APIs for tools like AD MID Servers and cloud environments
Develop custom discovery patterns workflows and solutions tailored to specific business needs
Collaboration and Agile Development
Work within a Scrumbased Agile framework to deliver scalable functional solutions
Collaborate with stakeholders to translate requirements and mockups into ServiceNow features
Document configurations customizations and integrations comprehensively