Director of Admissions-Facility

PRIMARY PURPOSE AND FUNCTION

The Director of Admissions is responsible for the oversight of the Admissions Department, for ensuring that incoming referrals are handled effectively, and that all potential clients are referred to the appropriate level of care based on their current needs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Ensures that intake protocol meets the standards created by the state and the Joint Commission.
• Works with case management and/or marketing team and ensures that referral sources are notified of admissions and contacted throughout the client's stay with appropriate consent.
• Supervises admission staff including scheduling, monitoring time sheets, completing payroll for the department, and completing annual reviews for admission staff.
• Completes monthly marketing reports detailing number of calls taken, the original referral source for the call, and ratio of telephone inquiries to admissions.
• Conducts pre-assessment reviews and provides approval or denial for facility entry; Works with proper clinical leadership on complex cases for pre-assessment approval or denials.
• Conducts audits on intake/pre-assessments for quality improvement.
• Interacts with the utilization review department to set treatment rates for clients and to ensure proper flow of information to obtain insurance authorization for client stay.
• Leads and monitors bed availability and/or bed board functionality
• Ensures Admissions Team is trained on the duties and responsibilities of their role, including Salesforce, handling admissions inquiries and admissions paperwork.
• Fills in as needed and provides back up for admission coordinator duties including handling phone and e-mail inquiries, entering information into salesforce, conducting tours, and completing initial intake paperwork.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of Joint Commission accreditation and licensure requirements in accordance with Department of Drug and Alcohol Programs
• Strong organizational skills
• Demonstrates computer literacy
• Demonstrates proficiency in Verbal and Written Communication Skills
• Ability to educate and establish rapport with employees as well as professional staff and peers

REQUIRED EDUCATION AND EXPERIENCE

• A minimum of 5 years' experience with client or patient intake procedures
• A minimum of a Bachelor's degree in psychology, communications, business or other related field, Master's degree is preferred
• A minimum of 3 years of experience working in admissions
• A minimum of a 3 years of experience in a management role