Business Process Consultant
Apply NowCompany: ECS
Location: Livermore, CA 94550
Description:
ECS is seeking a Business Process Consultant, providing support to our national laboratory customer in Livermore, CA.
Performs varied administrative duties with a relatively broad scope to support an organization's programs, projects, and activities. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Maintain effective and efficient adherence to the Event Management Process. Review system and application logs and verify completion of scheduled jobs, including system backups. Make suggestions to enhance existing processes and procedures, observe and control the status and performance of system components, servers, and network facilities. Answer incoming problem calls from customer and internal sites and resolves associated tickets. Write incidents reports & document events. Follow procedures; provide updates, ask questions, take action, follow up on missing, incomplete or unresolved issues.
Tasks:
Consult on best practices, assess, and provide recommendations on process optimization, module design, user stories, testing
Design and Implement modules as requested by NTESS within ServiceNow, for example Virtual Agent and Chat Bot
Provide recommendations on optimizing the Service Desk and Employee Center
Develop workflows within the ServiceNow Modules to ensure integration with ITIL and KCS processes
Provide guidance for training employees on the uses of ServiceNow
Attend Implementation meetings
Provide guidance on the application of ServiceNow best practices
Provide guidance and documentation on configurability of ServiceNow
Review and assist with converting operational reporting into the ServiceNow module
Salary Range: $169,923.14 - $189,923.14
5 years experience in ServiceNow consulting, business process consulting or implementation consulting
Bachelors Degree in a related field or five (5) additional related experience
Must be a US Citizenship
Performs varied administrative duties with a relatively broad scope to support an organization's programs, projects, and activities. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Maintain effective and efficient adherence to the Event Management Process. Review system and application logs and verify completion of scheduled jobs, including system backups. Make suggestions to enhance existing processes and procedures, observe and control the status and performance of system components, servers, and network facilities. Answer incoming problem calls from customer and internal sites and resolves associated tickets. Write incidents reports & document events. Follow procedures; provide updates, ask questions, take action, follow up on missing, incomplete or unresolved issues.
Tasks:
Consult on best practices, assess, and provide recommendations on process optimization, module design, user stories, testing
Design and Implement modules as requested by NTESS within ServiceNow, for example Virtual Agent and Chat Bot
Provide recommendations on optimizing the Service Desk and Employee Center
Develop workflows within the ServiceNow Modules to ensure integration with ITIL and KCS processes
Provide guidance for training employees on the uses of ServiceNow
Attend Implementation meetings
Provide guidance on the application of ServiceNow best practices
Provide guidance and documentation on configurability of ServiceNow
Review and assist with converting operational reporting into the ServiceNow module
Salary Range: $169,923.14 - $189,923.14
5 years experience in ServiceNow consulting, business process consulting or implementation consulting
Bachelors Degree in a related field or five (5) additional related experience
Must be a US Citizenship