Director of Operations - West Campuses (Loveland Area)

Application Deadline: Accepted on an ongoing basis.

Sunrise Community Health Summary

Founded in 1973, Sunrise Community Health is dedicated to delivering high quality, affordable healthcare to Weld, Larimer, and surrounding counties in northern Colorado. With exceptional providers and convenient locations, we support each patient's journey to wellness and are committed to our community's health and well-being.

Director of Operations:

The Director of Operations collaborates with the Business Operations Director and the Chief Patient Services Officer (CPSO) to oversee patient access, service delivery, and operational excellence at Sunrise Community Health. This role fosters a positive patient experience, promotes teamwork, and ensures alignment with the organization's mission and vision. The Director provides leadership across multiple sites, ensuring the effective management of healthcare delivery, operational processes, and staff performance.

Position Summary:

With a Quality, Customer First, and Compassionate approach, The Director of Operations will:

Leadership & Collaboration

• Provide day-to-day leadership and direct supervision of Clinic Managers and department supervisors, ensuring smooth and effective operations.
• Foster a culture of collaboration, teamwork, and patient-centered care to enhance patient interactions and uphold the goals, values, and vision of Sunrise.
• Collaborate with providers, clinical staff, and community partners to improve patient access to care and health outcomes using a team-based approach.
• Work closely with the support staff and supervisors to ensure policies and procedures are followed consistently across departments.

• Interdepartmental Communication: Actively engage in interdepartmental meetings to address mutual concerns and resolve operational challenges.

Operational Oversight & Process Improvement

• Ensure the effective training, staffing, and scheduling of support staff for optimal clinic flow.
• Oversee the development and adherence to operational policies and procedures, ensuring consistency across departments.
• Identify opportunities for process optimization and implement successful changes that enhance operational efficiency. Ensure supervisors and leads are monitoring staff performance, tracking progress toward departmental goals, and recognizing achievements.
• Monitor patient access goals, quality measures, and departmental budgets, recommending necessary resources for operational stability.
• Coordinate with IT to manage software upgrades and address system changes to support operations.
• Conduct quality audits and implement training and corrective actions to maintain consistent and accurate practices.

• Collaborate with the CPSO to ensure smooth reporting processes, staff evaluations, scheduling, and departmental meetings.

Patient Experience & Problem Resolution

• Address patient and operational issues promptly, promoting continuous service improvement and satisfaction.
• Actively engage in interdepartmental meetings to address mutual concerns and resolve operational challenges.

Strategic Planning & Reporting

• Assist the CPSO in developing and implementing strategic plans and organizational initiatives.
• Support grant-related activities, including reporting and meeting grant obligations.

• Budget Management: Monitor departmental budgets and recommend necessary resources to ensure financial stability and operational efficiency.

• Collaborate with leadership on system-wide projects such as Emergency Preparedness, PCMH, and accreditations.

Community Engagement

• Represent and promote Sunrise Community Health at community events and functions, building partnerships that support organizational goals.

Minimum Qualifications:

• Bachelor's Degree (B.A.) in Business Administration, Business Management, Health Care Administration, Computer Science, or a related field from an accredited four-year college or university. Alternatively, 4 years of professional-level work experience in Business Administration or a related field may be considered in lieu of a degree.
• A minimum of 5 years of experience in medical clinic management or a related field.
• Experience leading a management team is preferred.
• Bilingual proficiency in English and Spanish is preferred.

Perks and Benefits:

At Sunrise, we pride ourselves in over 50 years of exceptional support to our community and employees. Sunrise is dedicated to guiding every employee towards professional growth and development by supporting them through training and tuition reimbursement. We value a healthy work life balance by providing generous paid time off. Employee opinions are valued, and we listen to employees through employee engagement surveys and the sharing of diverse ideas!

Sunrise Community Health offers a generous range of benefits.

Generous PTO and Leave Times:

• Up to 8-weeks of Paid Time Off (to include Vacation, Personal, 12 observed Holiday, and Sick Leave)

Health, Medical, and Wellness Benefits:

• Medical Insurance
• Dental & Vision Insurance
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Long-Term Disability (LTD)
• FSA Medical Flexible Spending Account
• FSA Dependent Care Spending Account
• Employee Assistance Program

Financial Benefits:

• Competitive 401K Plan
• Loan Forgiveness Programs*
• Referral Bonus

Professional Development:

• Tuition and Training Reimbursement
• Agency Wide Training
• Master Class Subscription

Get Involved:

• Employee Recognition Programs

* Providers can apply for the State or Federal loan repayment program.

Current immunizations are required to work at Sunrise Community Health and may vary dependent upon the position. Influenza (Flu) Vaccine is required for ALL staff. COVID vaccine is highly encouraged.

Sunrise Community Health is an Equal Opportunity Employer. We value a diverse, inclusive workforce that enriches our culture and our mission to provide affordable access to quality healthcare for all. Qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws. Accommodations are available for applicants with disabilities.