Senior Sales Enablement Program Manager - Customer Success/In Life
Apply NowCompany: Sage Group plc
Location: Lawrenceville, VA 23868
Description:
Job Title
Senior Sales Enablement Program Manager - Customer Success/In Life
Job Description
The position will report to the Sales Enablement Manager for In Life, the Senior Sales Enablement Program Manager will be responsible for developing and delivering Sales Enablement that drives sales effectiveness and productivity. The Senior Sales Enablement Program Manager will oversee Enablement Programs aligned to regional Enablement plans. They will work collaboratively across Sage to define and deliver Enablement Programs and "Always On" Enablement which will include a mix of formal training content and bringing concepts to life through coaching of practical application. They will ensure all the enablement programmes are aligned to the Sales Excellence and Enablement goals, objectives, strategies and 'The 14'.
In partnership with regional Sales leadership, the Senior Sales Enablement Program Manager will proactively assess current and ongoing enablement needs, design and implement onboarding and continuous development programs, and measure the impact of the programs against agreed performance outcomes. From initial colleague onboarding through to enhanced skills development adopting a culture and concept of continuous improvement as we enhance skills and competence across all Sales roles.
Key Responsibilities
Partner with Sales Leadership and Sales Enablement colleagues to drive sales effectiveness through onboarding and continuous enablement
Provide subject matter and regional expertise to develop and/or co-develop (with Learning Services) skills and process enablement
They will deliver 3-4 programs in parallel
Coach and drive adoption of skills to meet competency requirements and sales goals
Deliver skills and processes for onboarding new Sales colleagues
Oversee and review sales enablement content
Oversee and review assets, training, and coaching focused on:
o Initiatives across sales craft
o Reducing time to productivity for sales roles
o Improving sellers' ability to differentiate through the sales process
o Innovation to drive a culture of coaching
Oversee and deliver skills and process training for strategic initiatives
Build and deliver skills sessions and provide ongoing coaching to Sales Leaders, focusing on leveraging tools, dashboards, and reports so they can coach sellers
Measure performance improvement and address gaps through coaching, role plays, and activities
Regularly report the impact of Enablement activity against agreed performance outcomes and objectives
Requirements
7+ years experience including at least 2 years experience in a Customer Success quota-carrying role with demonstrated enablement capabilities
Experienced in Sales Enablement methods and approaches
SaaS company experience
Proficient in collaborating with senior leaders and stakeholders, articulating ideas professionally.
Innovative mindset, constantly seeking new methods and unafraid to challenge
Ability to independently lead discrete pieces of work with limited oversight and be seen as an expert in this field
A seasoned coach with advanced and refined coaching skills
Must be a team player and able to work collaboratively with and through others
Innovative, seeks new ways of working and not afraid to challenge status quo. Open to experimentation and supporting others to do the same
Strong presence with ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships at mid to senior levels
Strong Business acumen and understanding of Sage organizational issues and challenges
Resilient and tenacious with a propensity to persevere
Comfortable with ambiguity and delivering with agility
Key Deliverables
Insights provided through Conversational Intelligence tool
Progress and Status Reporting
Sales Academy Program
Coaching, bootcamps and performance clinics
GTM Programs ("the 14")
Key Deliverables
Insights provided through Conversational Intelligence tool
Progress and Status Reporting
Sales Academy Program
Coaching, bootcamps and performance clinics
GTM Programs ("the 14")
Your benefits at Sage:
Comprehensive health, dental, and vision coverage
401(k) retirement match (100% matching up to 4%)
21 days paid time off (+1 floating holiday)
5 days paid yearly to volunteer (through Sage Foundation)
Sage Wellness Rewards Program (flexible ways to use wellness credit and fitness reimbursement)
A library of on-demand career development options and ongoing training offerings
Dig deeper about who we are:
Who is Sage: https://www.sage.com/en-us/company/about-sage/
Life at Sage: https://www.sage.com/en-us/company/careers/
Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be
How we make a difference: https://www.sage.com/en-us/company/sage-foundation/
Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/
The compensation offered will be determined by factors such as location, level, job-related knowledge, education, and experience. For this role, in those locations, the total cash range for new hires is: $132,000 to $180,000 3rd quartile.
In addition to base salary, employees will participate in either a bonus plan based on company and individual performance, or a role-based, commission plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. The range listed reflects the Sage total compensation package.
#LI-RM1
Function
Revenue Enablement & Success
Country
United States
Office Location
Beaverton;Lawrenceville;Austin;San Jose
Work Place type
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at [redacted].
Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/
Senior Sales Enablement Program Manager - Customer Success/In Life
Job Description
The position will report to the Sales Enablement Manager for In Life, the Senior Sales Enablement Program Manager will be responsible for developing and delivering Sales Enablement that drives sales effectiveness and productivity. The Senior Sales Enablement Program Manager will oversee Enablement Programs aligned to regional Enablement plans. They will work collaboratively across Sage to define and deliver Enablement Programs and "Always On" Enablement which will include a mix of formal training content and bringing concepts to life through coaching of practical application. They will ensure all the enablement programmes are aligned to the Sales Excellence and Enablement goals, objectives, strategies and 'The 14'.
In partnership with regional Sales leadership, the Senior Sales Enablement Program Manager will proactively assess current and ongoing enablement needs, design and implement onboarding and continuous development programs, and measure the impact of the programs against agreed performance outcomes. From initial colleague onboarding through to enhanced skills development adopting a culture and concept of continuous improvement as we enhance skills and competence across all Sales roles.
Key Responsibilities
Partner with Sales Leadership and Sales Enablement colleagues to drive sales effectiveness through onboarding and continuous enablement
Provide subject matter and regional expertise to develop and/or co-develop (with Learning Services) skills and process enablement
They will deliver 3-4 programs in parallel
Coach and drive adoption of skills to meet competency requirements and sales goals
Deliver skills and processes for onboarding new Sales colleagues
Oversee and review sales enablement content
Oversee and review assets, training, and coaching focused on:
o Initiatives across sales craft
o Reducing time to productivity for sales roles
o Improving sellers' ability to differentiate through the sales process
o Innovation to drive a culture of coaching
Oversee and deliver skills and process training for strategic initiatives
Build and deliver skills sessions and provide ongoing coaching to Sales Leaders, focusing on leveraging tools, dashboards, and reports so they can coach sellers
Measure performance improvement and address gaps through coaching, role plays, and activities
Regularly report the impact of Enablement activity against agreed performance outcomes and objectives
Requirements
7+ years experience including at least 2 years experience in a Customer Success quota-carrying role with demonstrated enablement capabilities
Experienced in Sales Enablement methods and approaches
SaaS company experience
Proficient in collaborating with senior leaders and stakeholders, articulating ideas professionally.
Innovative mindset, constantly seeking new methods and unafraid to challenge
Ability to independently lead discrete pieces of work with limited oversight and be seen as an expert in this field
A seasoned coach with advanced and refined coaching skills
Must be a team player and able to work collaboratively with and through others
Innovative, seeks new ways of working and not afraid to challenge status quo. Open to experimentation and supporting others to do the same
Strong presence with ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships at mid to senior levels
Strong Business acumen and understanding of Sage organizational issues and challenges
Resilient and tenacious with a propensity to persevere
Comfortable with ambiguity and delivering with agility
Key Deliverables
Insights provided through Conversational Intelligence tool
Progress and Status Reporting
Sales Academy Program
Coaching, bootcamps and performance clinics
GTM Programs ("the 14")
Key Deliverables
Insights provided through Conversational Intelligence tool
Progress and Status Reporting
Sales Academy Program
Coaching, bootcamps and performance clinics
GTM Programs ("the 14")
Your benefits at Sage:
Comprehensive health, dental, and vision coverage
401(k) retirement match (100% matching up to 4%)
21 days paid time off (+1 floating holiday)
5 days paid yearly to volunteer (through Sage Foundation)
Sage Wellness Rewards Program (flexible ways to use wellness credit and fitness reimbursement)
A library of on-demand career development options and ongoing training offerings
Dig deeper about who we are:
Who is Sage: https://www.sage.com/en-us/company/about-sage/
Life at Sage: https://www.sage.com/en-us/company/careers/
Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be
How we make a difference: https://www.sage.com/en-us/company/sage-foundation/
Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/
The compensation offered will be determined by factors such as location, level, job-related knowledge, education, and experience. For this role, in those locations, the total cash range for new hires is: $132,000 to $180,000 3rd quartile.
In addition to base salary, employees will participate in either a bonus plan based on company and individual performance, or a role-based, commission plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. The range listed reflects the Sage total compensation package.
#LI-RM1
Function
Revenue Enablement & Success
Country
United States
Office Location
Beaverton;Lawrenceville;Austin;San Jose
Work Place type
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at [redacted].
Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/