Senior Support Engineer
Apply NowCompany: BlueCrest
Location: Indianapolis, IN 46227
Description:
Company Summary
BlueCrest is the innovative leader in postal and parcel automation solutions. With a focus on operational efficiency, customer experience, and technology integration, BlueCrest empowers businesses to achieve success through streamlined processes and meaningful connections from data through delivery. BlueCrest is a global company with clients and team members located in 16 countries worldwide, including an expansive field service team comprised of nine-hundred specialized field service technicians. BlueCrest's manufacturing headquarters is based in Danbury, Connecticut.
Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day. It is the essence of how we interact and work--it's how things get done at BlueCrest.
Job Description
Summary of Position
To provide a best-in-class service on defined product lines for internal and external clients. Solution integration, solution delivery, technical escalations, instructing technical classes, and pre and post-sales support activities that maximise customer satisfaction and corporate financial performance.
Accountabilities
Provides technical support and expertise to Site CSRs with a particular emphasis on promoting best practice and ensuring consistency of process concerning supporting equipment to maximise company profitability
Maintains high level of equipment up time through knowledge of products, systems network, and customer requirements with a view to maximising customer satisfaction
Provides technical expertise to support sales activities and support the completion of RFI's, RFQ's, quotes and SOW's in accordance with company process and policy to support the delivery of sales and profitability targets Supports a wide range of technical product activities including but not limited to Try Buys, installation of complex configurations and beta testing to ensure customer satisfaction and solution profitability
Provides a link between the service department, engineering, Quality, and Manufacturing
Supports product quality and defect closure across all product lines to maintain world class products
Provides technical training and support to training activities
Support of test engineering functions on product development and product issues
Danbury integration and refurbished module support as needed
Travel is a mandatory requirement which can exceed 70% of standard working hours
Qualifications
Essential
Desirable
EEO Statement
BlueCrest is proud to be an equal opportunity employer. We are committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment and retaliation. We provide equal employment opportunities to all persons without regard to race, ethnicity, creed, color, religion, age, sex, national origin, disability status, marital or familial status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by law
Benefits
As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.
BlueCrest is the innovative leader in postal and parcel automation solutions. With a focus on operational efficiency, customer experience, and technology integration, BlueCrest empowers businesses to achieve success through streamlined processes and meaningful connections from data through delivery. BlueCrest is a global company with clients and team members located in 16 countries worldwide, including an expansive field service team comprised of nine-hundred specialized field service technicians. BlueCrest's manufacturing headquarters is based in Danbury, Connecticut.
Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day. It is the essence of how we interact and work--it's how things get done at BlueCrest.
Job Description
Summary of Position
To provide a best-in-class service on defined product lines for internal and external clients. Solution integration, solution delivery, technical escalations, instructing technical classes, and pre and post-sales support activities that maximise customer satisfaction and corporate financial performance.
Accountabilities
Qualifications
Essential
- Proven engineering experience in mail or print technology
- Written and verbal communication skills.
- Customer management and reporting skills.
- Ability to work within defined time lines.
- Ability to work independently with minimum supervision.
- Ability to train and coach technical skills
Desirable
- Demonstrable leadership capability.
- A+N+ and or ONC / HNC, Basic Networking, Advanced PC.
- Demonstrable experience in teaching, training or development experience.
- Consulting skills including effective listening, problem solving and facilitation.
EEO Statement
BlueCrest is proud to be an equal opportunity employer. We are committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment and retaliation. We provide equal employment opportunities to all persons without regard to race, ethnicity, creed, color, religion, age, sex, national origin, disability status, marital or familial status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by law
Benefits
As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.