Business Development Manager-Transformer Intelligence

The Vacancy

Job Summary: This role, Business Development Transformer Intelligence, will be instrumental in onboarding new customers and ensuring they receive the full benefits of our product. Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services. To own the entire relationship with assigned clients to oversee onboarding, implementation, training, adoption, retention, satisfaction, and coordinating with other teams for complete integrations. Advocate for customer needs, respond to feedback, and actively engage with customers to promote successful outcomes.

Qualifications:

• Three plus years relevant experience in support, customer success, account management, sales, or similar roles
• Bachelor's degree in electrical engineering or equivalent
• 5+ years of experience in technical support, customer success, or related roles, with a proven track record of success.
• Expertise in database management systems, networking protocols, and security best practices.
• Analytical skills for creative problem-solving
• Excellent communication skills, both verbal and written
• Strong leadership and communication skills, with the ability to influence stakeholders at all levels.
• Eagerness to improve existing processes and try new ideas

Duties and Responsibilities:

• Develop a deep understanding of the solution offering to effectively communicate features and benefits to clients.
• Identifying new business opportunities, including new markets, clients, partnerships or new products/services
• Creating strategies to successfully reach new business opportunities
• Building and maintain relationships with new and existing clients, gauging their needs and developing proposals to address these needs
• Creating sales forecasts and actively working towards reaching them
• Possessing a strong understanding of the company's products, the competition in the industry and positioning
• Managing and training a business development team
• Collaborating with design and sales teams to ensure that the requirements are met
• Act as a subject matter expert on the product or service, guiding both internal teams and clients.
• Assist in the implementation and onboarding process, ensuring a smooth transition for new customers.
• Provide technical support to clients including but not limited to troubleshooting and/or analysis
• Assist in the creation of technical documentation and training materials for clients.
• Collaborate with sales teams to identify opportunities for upselling and expansion within existing accounts.
• Prepare documentation or visuals of campaign performance for client; analyze trends in customer satisfaction score (CSAT) and net promoter score (NPS) scores to identify areas for improvement
• Participate in calls with Account Managers or Sales for functionality explanations or custom service documentation
• Work with sales and marketing teams to boost customer referrals and develop case studies