Sr. Engineer, IT

Job Title:

Sr. IT Engineer

Reporting to:

Sr. Director, IT and Cybersecurity

Location:

Indianapolis, IN (other locations considered: San Jose, CA and Wilmington, MA)

Job Site:

On-Site

Job Description Revision Date:

November 2024

About us:

We know what it takes to be a key partner in life science and medical industries. Since 2002, Gener8 has guided our customers by turning their innovative concepts into reality by providing engineering design services and manufacturing complex instruments, software, and consumables. Our customers are striving for breakthroughs in research instruments and medical diagnostic and surgical devices that will help scientists and medical professionals understand patient conditions and provide better treatment. Gener8 is a growing company with offices in San Jose and Carlsbad, CA, Wilmington, MA, Indianapolis, IN and Cartago, Costa Rica.

Summary:

The Senior IT Engineer will provide support for both end users and the IT environment at Gener8. This hands-on role requires direct interaction with a diverse user base as well as helping System Administrators and Network Engineers with supporting the infrastructure/network, manufacturing production machines and applications on the shop floor, and other projects as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Onboarding and offboarding of users
• Primary escalation point for hardware and software related issues
• Support of end users and related IT tasks as required
• Support for local shop floor manufacturing hardware (computers, scanners, etc.) and applications
• Assist other staff with system administration and network infrastructure issues and internally used applications as requested
• New client hardware imaging and device deployments leveraging Acronis, Windows Autopilot, KACE, etc.
• Site level Active Directory object management (users, groups, computers, etc.)
• Support of Google Workspace (primary productivity application suite)
• Support of Office 365 (Outlook, Office, SharePoint, Teams, Intune, EMS, etc.) (secondary)
• Support of local building access and security systems
• Support Engineering related applications (SolidWorks, IAR, Ansys, Zemax, Altium, etc.)
• Support of remote users
• Windows server management and support
• VMware management and support
• LINUX management and support
• AWS management and support
• Network management and support
• Backup management and support (Druva, Code42, Veeam, etc.)
• Okta management and support
• Zoom Workplace management and support

SUPERVISORY RESPONSIBILITY

• This position has no direct supervisory responsibility.

QUALIFICATION REQUIREMENTS

• Bachelor's degree in Business, IT or related field or advanced studies. Advanced degree highly desirable.
• Prior experience in $100M++ global manufacturer of medical devices highly desirable
• 5+ years supporting an engineering design and services business
• 5+ years experience supporting a global manufacturing environment
• 7+ years working with Intune to manage PCs, iPads, etc.
• 7+ years working with VMware
• 7+ years working with Windows 10. Windows 11 experience highly desirable
• 7+ years working with O365 (Outlook, Office, SharePoint, Teams, Intune, EMS, etc.)
• 7+ years working with Active Directory
• 7+ years working with Google Workspace
• 7+ years supporting Tier 1 ERP (Oracle, SAP, etc.). QAD experience highly desirable
• 2+ years supporting PLM (Arena)
• 7+ years working with supporting VPN solutions (Palo Alto, Cisco, etc.)
• 7+years supporting an engineering community running SolidWorks
• Prior experience supporting homegrown software tools in support of a manufacturing business
• Prior experience leveraging deployment tools such as Acronis, Windows Autopilot, and Dell KACE for device imaging and deployment
• Prior experience with Google Apps Script, PowerShell scripting, or Python highly desirable
• Prior experience with domain Google/Microsoft migrations (BitTitan, ADMT, or Quest Migration Manager)
• Prior experience working in a global organization with matrix management
• Past experience working for a U.S. multinational manufacturing corporation
• Prior experience with migrating from Google Workspace to O365
• Demonstrated ability to work independently and with little or no supervision
• Passion for providing world class service to your end users
• Exceptional oral and written communications skills
• Ability to handle difficult customers with calm, professional diplomacy. Creatively seeks win-win solutions.
• Ensures policy compliance while understanding the "big picture" of keeping users productive.
• Understands the importance of making users feel heard & understood, and why setting expectations are more important than a quick turnaround.
• Effectively manages time and often-conflicting priorities. Demonstrated ability to deliver long-term projects on time and as specified.
• Proven ability to work as a team player across multiple functions
• Availability after hours and as needed to support end users and IT environment
• Detailed oriented and organized