Regional Shelter Program Manager
Apply NowCompany: Low Income Housing Institute
Location: Seattle, WA 98115
Description:
Regional Shelter Program Manager
LOCATION: LIHI Main Office
POSTING DATE: 1/23/2025
REPORTS TO: Sr. Director of Special Projects & Operations
HOURS: Monday-Friday, 40 hours per week
PAY RANGE: $90,000 - $105,000 annually
BENEFITS: Medical, dental, vision, retirement, life insurance, long term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays.
POSITION TYPE: Exempt Full-Time, Management position
Position Summary:
This position provides high-level expertise in management, supervision, operations, compliance, and coordination across all Tiny House Village and Enhanced Shelter Programs by overseeing and supporting the Program Managers and their team. The Regional Shelter Program Manager ensures consistency, efficiency, and excellence in program operations, staff performance, compliance, and community engagement. This position also acts as a liaison between Program Managers and Senior Management, provides emergency coverage as needed, and ensures adherence to LIHI's mission and values.
Responsibilities:
Program Oversight
Staff Supervision and Development
Operational Coordination
Community Engagement
Qualifications:
The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.
About us:
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,500 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.
LOCATION: LIHI Main Office
POSTING DATE: 1/23/2025
REPORTS TO: Sr. Director of Special Projects & Operations
HOURS: Monday-Friday, 40 hours per week
PAY RANGE: $90,000 - $105,000 annually
BENEFITS: Medical, dental, vision, retirement, life insurance, long term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays.
POSITION TYPE: Exempt Full-Time, Management position
Position Summary:
This position provides high-level expertise in management, supervision, operations, compliance, and coordination across all Tiny House Village and Enhanced Shelter Programs by overseeing and supporting the Program Managers and their team. The Regional Shelter Program Manager ensures consistency, efficiency, and excellence in program operations, staff performance, compliance, and community engagement. This position also acts as a liaison between Program Managers and Senior Management, provides emergency coverage as needed, and ensures adherence to LIHI's mission and values.
Responsibilities:
Program Oversight
- Provide leadership and support to Program Managers, ensuring compliance with funder agreements, operational policies, and community standards.
- Develop and maintain consistent protocols and best practices for Program Managers to oversee site operations, staffing, and program delivery.
- Conduct regular site visits and work alongside the Program Compliance Manager to evaluate program performance, review site conditions, and ensure staff compliance with LIHI policies.
- Coordinate the onboarding of new villages, shelters, or housing collaborating with Program Managers on construction, set-up, and program launch.
- Regularly audit program data, including client files, reports, and compliance documentation, to ensure accuracy and timeliness.
- Monitor and manage metrics such as unit turnover, occupancy rates, and client outcomes across all programs.
Staff Supervision and Development
- Hire, supervise, train, and evaluate Program Managers to promote professional growth, accountability, and success in their roles.
- Conduct performance reviews and provide coaching, corrective action plans, and support for continuous improvement.
- Identify training needs and coordinate professional development opportunities for Program Managers and their teams.
- Act as a resource for resolving complex or escalated issues, including staffing, tenant concerns, and program challenges.
- Foster a collaborative environment by encouraging open communication and teamwork among Program Managers and their staff.
Operational Coordination
- Oversee program and maintenance operations across all sites, coordinating with Program Managers to schedule repairs, third-party vendors, and site improvements.
- Assist in budgets and approve invoices, ensuring fiscal accountability and alignment with funder requirements.
- Facilitate communication between Program Managers and the Senior Management, providing regular reports on program successes, challenges, and needs.
- Lead weekly meetings with Program Managers to share updates, gather feedback, and implement organizational priorities.
Community Engagement
- Support Program Managers in developing positive relationships with neighbors, churches, government officials, and other partners.
- Represent LIHI at community meetings, funder discussions, and public events, ensuring alignment with organizational goals and public image.
- Collaborate with the Sr. Director of Special Projects & Operations to respond to community feedback and address program-related concerns.
- Other duties as assigned.
Qualifications:
- At least seven years of experience in human services, housing programs, or a related field, with a focus on low-income and homeless populations.
- Minimum of five years' experience in a management or supervisory role, overseeing staff, programs, and operations.
- Demonstrated ability to lead and develop teams, set clear performance expectations, and provide constructive feedback.
- Familiarity with LIHI's Tiny House Village and Enhanced Shelter programs is preferred.
- Strong skills in project management, problem-solving, and conflict resolution.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and database management systems.
- Excellent written and verbal communication skills.
- Valid driver's license and access to a working vehicle.
- Ability to respond to emergencies and be on-call as needed.
- A strong sense of ethics, professionalism, and respect for diversity.
- Work Environment:
This position requires frequent travel to multiple program sites and the ability to respond quickly to urgent needs. The Regional Shelter Program Manager must balance a combination of on-site leadership, administrative responsibilities, and collaboration with internal and external parties.
The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.
About us:
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,500 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.