Regional Director of Patient Services - (South)

GENERAL JOB DESCRIPTION:

Directs the daily operations for practice satellite offices, the assigned patient care departments, and personnel of respective Reception and Clinical departments.

ESSENTIAL FUNCTIONS:

• Hires, trains, monitors and evaluates leadership team. Mentor and develop leadership team for professional growth and to be leaders of the practice in executing workflow changes, providing exceptional patient care and adherence to handbook and company policies.
• Prioritize and maintain consistent communication between fellow Regional Director of Patient Services and COO ensuring that all parties are kept abreast of operational details and collaboration on standardization in workflows.
• Work closely with leadership team to monitor and evaluate staffing needs to ensure that the respective departments are appropriately staffed at all times while remaining fiscally responsible. This includes oversight in new hire orientation and training, as well as cross-training.
• Acquire and maintain a strong understanding of the software and applications that impact the respective departments and identify opportunities to leverage functionality for efficiency gains and overhead reduction.
• Reviews and approves all new hires and performance evaluations.
• Assist in oversight of the operations of the Service Center to ensure optimal performance is achieved in capturing patients to increase market share. Utilize call and appointment data to establish and monitor department metrics. Leverage same data to ensure the assigned physicians' schedules are maximized.
• Identify ways to improve patient access on an ongoing basis to facilitate efficiencies in staff and patient workflows.
• Oversee the operations of the various departments to ensure streamlined processes are in place for a timely clinic flow.
• Implement and update policies and procedures for respective departments as needed.
• Serve as co-director in charge of intake platforms. Work closely with fellow Regional Director of Patient Services and COO on future vendor relation implementation and maintenance.
• Work closely with physicians and midlevels to improve operations and provide the support needed for their individual practice patterns within reason.
• Promotes open communication to management and staff for input on workflow changes, concerns and other areas of improvement.
• Work closely with administrators, managers and physicians to create strategic plans for the departments as needed.
• Ensures positive customer service atmosphere and patient interactions through ongoing training/development/monitoring of management and staff. Seeks physician/staff feedback to ensure interactions are appropriate.
• Commute to all locations within the South region on a rotational basis to provide management support, oversight, and identify opportunities for improvement.
• Monitors/analyzes daily workload and productivity levels.
• Performs scheduling and office tasks as needed.
• Motivate staff for maximum work efficiency.
• Maintains strictest confidentiality.
• All other duties as assigned.

QUALIFICATIONS

Education: High school diploma or GED is required; an associates or bachelor's degree is preferred.

Experience:

• Minimum of five years previous medical practice management.

Licensure: N/A

Special Skills:

• Extensive experience with EMR and Practice Management systems.
• Knowledge of customer service concepts and business methods.
• Knowledge of organization policies, procedures, systems and objectives.
• Skill in effective management of staff.
• Knowledge of basic health insurance plans.
• Skill in appropriate collection/analysis/presentation of staffing, productivity, and cost data on a routine and special-project basis.
• Skill in exercising initiative, judgment, problem solving and decision-making.
• Ability to use interpersonal skills to establish/maintain relationships with patients and staff.
• Ability to analyze workload requirements and schedule receptionists appropriately.

Physical Demands:

• Must have adequate visual acuity to read, the ability to interpret and understand written material. Occasional stress in dealing with customer problems.

Environmental Working Conditions:

• Office setting
• Travel to satellite offices, as needed