Head of Corporate Club Operations

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,500+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia, and Spain. 90% of Planet Fitness stores are owned and operated by independent franchisees.

At Planet Fitness, our unique mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we're proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 30 years, we've helped millions of people in their fitness journey and revolutionized the industry along the way. And we're just getting started!

Overview

The Head of Corporate Clubs Operations will be responsible for planning, leading, and overseeing the operational excellence of the company's approximately 270+ and growing corporate owned clubs. This position will manage the Field Operations, Facilities, and Construction teams, ensuring that the clubs meet the highest brand standards of service, cleanliness, safety, and member satisfaction. The Head of Corporate Club Operations will be also responsible for P&L and capital expenditure management across the portfolio and will lead the execution of cross-functional initiatives and best practices across all clubs.

This role will be based out of our Orlando, FL office.

Responsibilities

Club Operations & Facilities Management

• Work in collaboration with leadership to execute business strategies that drive Member Satisfaction, Team Member engagement, profitability, and club growth.
• Lead and inspire field leadership, facilities, and construction teams, ensuring alignment with and accountability for company goals.
• Oversee day-to-day operations of Corporate Clubs, ensuring that each location reflects and operates with the highest brand standards of service, cleanliness, safety, and financial performance.
• Review financial performance, monitor P&L statements, and lead operations budgetary process.
• Ensure labor models are optimized and resulting staffing requirements are met consistently.
• Travel to clubs/ regions regularly, conduct reviews and collaborate with field teams to identify and implement continuous improvement plans that ensure delivery of exceptional brand representation and member experience.
• Monitor member feedback, member services, and any other forms of feedback and engage organizational resources, as needed, to enhance the member experience and make all members "Raving Fans".
• Lead facilities management teams to ensure the condition and maintenance of all clubs and fitness equipment meet or exceed brand standards, and that any issues are appropriately prioritized and addressed efficiently and timely.
• Establish and manage club operational protocols, policies, and procedures, ensuring compliance with brand standards, health, safety, and regulatory standards.

Process Improvement

• Collaborate with the Director of Ops Process and Business Integration on the development of effective systems and processes to improve operational excellence and efficiency, reduce costs, and optimize club performance.
• Bring a forward-thinking and process-oriented approach to enhancing the facilities, always keeping the member experience at the forefront of facility-related decisions and improvements.

New Club Growth and reinvestment

• Lead the club construction team, ensuring new clubs are opened on schedule, within the appropriate capital budget, and in coordination with other functional plans.
• Plan and drive execution, through the construction team, of required and/or recommended club remodels and relocations, to ensure facilities comply with, or exceed brand standards.

Team Development & Leadership

• Provide leadership, mentorship, and professional development opportunities for the field leadership team, fostering a culture of accountability, collaboration, and performance.
• Build a high-performing, motivated, and results-driven team through recruitment, training, and performance management.
• Promote leadership development and succession planning within the organization to ensure a strong pipeline of talent at all levels.

Financial & Business Performance Metrics

• Work with finance teams to create and manage budgets, analyze financial reports, and drive improvements as needed
• Monitor key performance indicators (KPIs) and financial metrics, such as membership growth, retention rates, and operational costs, to ensure the clubs achieve business objectives.
• Develop and implement a strategy for under-performing clubs.
• Review and approve cost-control reports, cost estimates, and staffing requirements.

Qualifications

• Bachelor's degree in business or related field
• 10+ years of operations experience with multi-unit management and full P&L responsibility in a multi-state, fast-paced, service-driven environment. Experienced leadership within a recurring billing business model (preferred)
• Outstanding leadership skills with an engaging management style and the ability to develop a high performing workforce
• Considerable experience overseeing operational improvements that drive increased profitability, greater operational effectiveness, and efficiency, with a focus on continuous improvement
• Strong financial acumen focused on achieving financial results with a demonstrated knowledge of cash flow metrics and ROI
• Demonstrated ability in understanding how to leverage the components of the P&L to drive revenue while maintaining a focus on people
• Practical experience with Mergers & Acquisitions - working directly with stakeholders throughout all phases of transaction, advisory, and execution
• Solid strategic expertise with a demonstrated ability to assess the strengths and weaknesses of the business and identify areas of improvement
• Proficient in Microsoft Office or related software
• Ability to travel up to 50% of the time
• Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives
• Exceptional presentation and communication skills along with the ability to communicate effectively across all levels of the organization, including executives
• Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
• Creative, progressive, thought leadership with the ability to influence at all levels of the organization
• Excellent leadership skills including the ability to build teams, motivate, guide, and mentor
• Possess a results-driven entrepreneurial mindset, demonstrating initiative and creativity
• Demonstrated strategic thinking, creative problem-solving, and organizational leadership skills
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, "can-do" attitude!

Perks

• Hybrid work schedule out of our Orlando, FL office
• Volunteer days off
• Competitive salaries and comprehensive benefits package, including medical, pharmacy, dental and vision benefits
• Generous vacation/holiday pay
• 401(k) Retirement
• Employee Stock Purchase Program
• Childcare reimbursement
• Pet care reimbursement
• Learning and development programs
• Discount programs, including vacations, theme parks, shopping, meal delivery services & much more
• Free Black Card membership and fun exercise incentives
• Company-sponsored social events

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.