Senior Application Support Analyst

Senior Application Support Analyst (hybrid)

Tandigm Health, a transformational leader in population health management, is looking for a Senior Application Support Analyst in the greater Philadelphia area. We offer a competitive compensation and benefits package and are proud to share a culture of diversity and inclusion.

Primary Duties and Responsibilities:

Our Senior Application Support Analyst will be a dedicated subject matter expert for Tandigm's data applications. In this role, you will use your top-notch trouble shooting and problem-solving skills to tackle bug fixes, minor software enhancements, and configuration management. You will also work closely with third party resources to provide vendor management and support Tandigm's Population Platform customer base and custom integrations.

As our Senior Application Support Analyst, you will ultimately be responsible for the support of all production application support operations. You will be a key member of the Application Support Team, attending meetings and using your excellent communication skills to evangelize the Application Support function as required. Additionally, you will be responsible for recommending and developing operational strategies to ensure critical focus on the health and welfare of Tandigm's data tools, applications, and Core Business operations alike.

ESSENTIAL FUNCTIONS

• Consistently exhibits behavior and communication skills that demonstrate Tandigm Health's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
• Day to day application operations including ticket triage and closure of internal and external customer requests.
• Work closely with Application Support Manager to help ensure SLAs are being met while continuously identifying and improving processes.
• Ability to train, lead and mentor others by lending subject matter expertise and knowledge.
• 1st point of escalation for level 2 support team. This includes the ability to document and escalate complex problems to development and 3rd level support issues to third party vendors.
• Create, document, maintain and ensure compliance of standard operational practice with processes and applications.
• Development, QA and Release management of Tandigm Health's Population Platform software bug fixes and enhancements.
• Participate in stakeholder meetings amongst internal and external customers to prioritize and shepherd work requests through standard workflows amongst competing priorities.
• Uses, protects, and discloses Tandigm's patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and protects Tandigm assets from unauthorized access, disclosure, modification, destruction or interference.
• Adheres to and responsible to abide by all information security policies, processes, and/or activities.
• Reports security events or potential events or other security risks to the organization to management.
• Performs additional duties as assigned.

Required Qualifications:

EDUCATION

Bachelor's degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college

EXPERIENCE

• 5+ years in Application Development, Support and/or similar role as an analyst or engineer
• Experience and understanding of Cloud operating environments (Microsoft Azure, AWS) and Software as a Service (SaaS) application usage (SQL, O365, Salesforce, NetSuite, etc.)
• Experience leading and/or managing projects with a sense of structure and attention to detail.
• Experience working in a regulated environment (Healthcare, Life Sciences, FinTech) preferred
• Working knowledge or vendor relationship and contract management a plus
• Demonstrated written and oral communication skills.
• Proven ability to support multiple projects in an organized fashion with attention to detail.
• Previous business development, sales, financial, and/or marketing experience a plus.
• Working knowledge of healthcare industry, including Medicare and managed care, and medical terminology a plus.
• Experience working with Epic software application preferred.

ESSENTIAL KNOWLEDGE, SKILLS, & ABILITIES

• Excellent verbal and written communication skills.
• Advance troubleshooting, problem-solving, and analytical skills
• Customer-oriented; responsive and respectful to internal and external stakeholders; responds to requests in a timely and effective manner.
• Demonstrated ability and willingness to mentor other teammates and deliver application/process training as needed
• Superior interpersonal skills.
• Organized, detailed, proactive and accurate.
• Collaborative and resourceful; functions successfully in a team environment as well as independently.
• Must embrace and exemplify the core vision and values of Tandigm Health.
• Ability to travel to sites within the region as needed.
• Proficient in MS Office Suite (Excel, Word, PowerPoint).

INTERPERSONAL SKILLS

• Participate in Tandigm's Change Advisory Board to represent and evangelize stakeholder interests
• Must possess effective verbal and written communication and analytical skills, required to convey complex ideas and concepts.
• Customer-service oriented; responsive and respectful to colleagues, clients, patients, and providers.

Applicants must be authorized to work in the US; work visa sponsorship will not be provided.

Equal Employment Opportunities (EEO):

Tandigm provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Search Firm Representatives Please Read Carefully:

Tandigm Health, LLC does not acceptunsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without avalid written search agreement in place for this position will be deemed thesole property of our company. No fee will be paid in the event a candidate ishired by our company as a result of an agency referral where no pre-existingagreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.