Engagement Lead

ADP is hiring an Engagement Lead to join our Celergo Streamline Team.

The Engagement Lead must demonstrate excellent knowledge and experience in global outsourcing (BPO, technology, services) implementation/transition methodologies to understand client needs, set expectations and introduce global clients to the ADP Celergo methodology. Requires strong communication and cross-cultural skills to collaborate with the team members internationally.

What you'll do:

What you can expect on a typical day (Responsibilities):

• Review contracts, scope of work and due diligences with Senior Sales representatives.
• Lead discussions with key stakeholders to preparation clients for implementation.
• Introduce methodology, discuss project scope and set client expectations.
• Develop deployment strategies, roll out plans, milestones and timelines to baseline tasks required for projects.
• Advise global clients on best practices and make recommendations for successful implementations.
• Participate to Global Program Preparation Phase in collaboration with GlobalView to introduce Global Payroll Programs.
• Serve as a single point of contact for client inquiries during the project preparation phase.
• Responsible for providing status reporting and providing responsive feedback to management and senior leadership.
• Explain payroll (compensation, benefits etc.) and its financial implications to clients.
• Clearly explain country specific payroll information and requirements to clients.
• Train clients through online demonstrations using our payroll technology.
• Interact and communicate with international partners to clarify country specific items.
• Lead with internal projects such as preparing proposals, customer presentations, and marketing efforts to improve project preparation processes.
• Support sales in participating in pre-sales meeting when required, provided Implementation expertise, and representing ADP to senior decision-makers.
• Other duties may be assigned.

TO SUCCEED IN THIS ROLE:

• Minimum of 5 years of experience in Global Implementation/service projects and/or service.
• Global Payroll experience required.
• Previous experience managing Global Programs and interacting with Senior Stakeholders including C-Suite.
• Excellent interpersonal, verbal, and written communication skills.
• Outstanding presentation skills.
• Ability to work under pressure while maintaining a professional demeanor.
• Ability to solve complex problems and provide creative solutions.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success

Bonus points for these: Preferred Qualifications

• Experience in sales/pre-sales processes a plus.
• Fluency in Spanish is a plus.
• Project management certification desirable.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!