Senior Systems Administrator

POSITION: Senior System Administrator

LOCATION: Providence Rhode Island

ABOUT THE AMERICAN MATHEMATICAL SOCIETY

The American Mathematical Society (AMS), founded in 1888, is a non-profit membership organization that is dedicated to advancing research and connecting the diverse global mathematical community through our publications, meetings and conferences, MathSciNet, professional services, advocacy, and awareness programs. The AMS has 30,000 members worldwide and offices in Rhode Island, Michigan, and Washington, DC.

WHY WORK AT THE AMS

At the AMS we value excellence, inclusivity and teamwork. We work at the forefront of advancing and connecting the diverse mathematical community worldwide, and we are seeking curious, innovative, collaborative individuals to join our team.

• Excellent work-life balance with potential for hybrid work
• Generous benefit offerings including:
• 9.5% employer contribution to 403(a) Retirement Plan
• 100% employer-paid Life, AD&D, Short- and Long-Term Disability Insurance
• Medical and dental coverage with employer cost share
• Voluntary vision, Life/AD&D, and Long-term Care Insurance available through payroll deduction
• 12 paid holidays
• Generous paid time off
• Technology equipment reimbursement for applicable roles
• Tuition reimbursement
• Commitment to equity, diversity, inclusion and a welcoming environment

SUMMARY:

The Senior System Administrator role is to ensure the stability and integrity of AMS servers (both Windows and Linux). This is achieved by proper planning, designing and supporting of systems at both the primary site and remote locations. The position will install, administer, troubleshoot and optimizes servers, systems software, and related components to achieve high performance for various business applications. This position will also assist in the administration of our Microsoft Exchange environment, VMware Infrastructure and system backups.

ESSENTIAL FUNCTIONS:

• Manage Linux and Windows server deployments
• Assist with management of our VMware infrastructure including: installation, upgrades, troubleshooting, patching, backup and recovery, development and documentation of procedures
• Assist with management of our Microsoft Exchange environment including: installation, upgrades, troubleshooting, patching, backup and recovery, development and documentation of procedures
• Support and maintain Windows Domain Servers
• Monitor, analyze, and predict trends for storage equipment performance, space allocation, and data growth to recommend enhancements
• Coordinate and perform routine operating system and application maintenance to ensure a stable, reliable and secure environment
• Document and participate in Business Continuity and Disaster Recovery planning and testing with regards to computing systems including assisting with the management of our backup environment
• Consult with users, management and vendors to determine computing needs and system requirements
• Plan, execute and implement new system hardware and software and create and maintain technical documentation
• Diagnose, troubleshoot, and resolve hardware, software, or other system problems, and replace defective components when necessary
• Take ownership over projects and responsibilities and resolve issues proactively
• Manage multiple projects, activities and tasks simultaneously
• Evaluate project plans and proposals to assess feasibility issues
• Respond to customer requests via a help desk system
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Research new technology products and make recommendations to management
• Other duties as assigned

INTERNAL AND EXTERNAL RELATIONSHIPS:

• This position will primarily provide support for employees in Providence, Pawtucket and Washington D.C. but on occasion may be required to provide support to Ann Arbor employees. Positive attitude, strong interpersonal skills, and the ability to communicate well with management, peers and staff are important in this position.
• This position will also help manage outside vendor relations including: vendor selection, scheduling of product demo and soliciting of quotes for products and services as necessary.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position requires a bachelor's degree in Computer Science (or equivalent) and at least ten years related experience is desirable.
• Expert knowledge and experience in several of the following areas is desirable:

• Knowledge of security standards and protocols; working knowledge of a range of diagnostic utilities
• Design, implementation, monitoring and management of Windows servers and Linux servers (Ubuntu Operating System)
• Strong Active Directory, Microsoft SQL and IIS design and administration experience
• Strong knowledge of SSH, Samba, MySQL, Apache and Tomcat
• Working knowledge of Microsoft Exchange design and administration
• Multisite VMware, vSphere & vCenter management and administration experience
• Storage provisioning, management, and backup knowledge; ability to assess storage needs and provide solutions
• Strong scripting skills for custom tools and reports (PowerShell, Perl, etc.)
• Ability to prioritize based on immediate needs
• Proven project management skills
• Strong analytical skills as well as excellent written and verbal communication skills
• Excellent project management skills and attention to detail
• Conscience in use of resources (people, time, materials) in cost-effective manner to achieve work objectives
• Capability to exercise good judgment based on balanced consideration of facts, priorities, and alternatives

ATTRIBUTES AND COMPETENCIES: The following attributes and competencies are indicators of the skills and/or behaviors necessary to successfully perform the essential functions of the position:

• Demonstrates understanding of organization's mission, structure, culture, and constituencies
• Demonstrates knowledge of own department's work activities and mission; understands how own job impacts work of department
• Responds positively to changes in the organization and the workplace
• Demonstrates flexibility in responding to work demands
• Demonstrates and communicates respect for the opinions and beliefs of other people at all levels and fosters a climate of mutual respect
• Plans and organizes work effectively
• Accepts accountability for job performance and results
• Works effectively with others in a variety of settings
• Uses communication tools effectively (e.g., presentation, verbal, writing, relationship building, negotiating, listening) to meet needs of audience and/or situation
• Maintains professional composure in challenging situations
• Exercises discretion in identifying, handling, and safeguarding confidential information
• Addresses issues constructively, building cooperative relationships within and across departments
• Receptive to feedback and willing to try different approaches in order to achieve the best results

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Duties performed cause light fatigue of eyes, fingers, or other faculties due to long periods of standing, sitting or repetitive motion
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices
• Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Some physical labor required, such as pulling cabling, installing computers and printers.

WORK ENVIRONMENT/CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical office environment, climate-controlled, minimal noise
• Performing primarily sedentary work with limited physical exertion and lifting up to 20 lbs.
• Extended work hours may be required to meet project deadlines or resolve unexpected problems
• This position is required to be in-office with hybrid potential

Affirmative Action/EEO Statement

The American Mathematical Society is committed to creating a diverse environment and is proud to be an equal opportunity employer. The AMS supports equality of opportunity and treatment for all individuals, regardless of sex, gender identity or expression, race, color, national or ethnic origin, religion or religious belief, age, marital status, sexual orientation, disability status, economic background, veteran, or immigration status, or any other social or physical component of their identity.

Other duties disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. It is not intended as an employment contract.