Director of Clinical Operations (Livewell)

Overview

Southern Veterinary Partners (SVP) and Mission Veterinary Partners (MVP) are adding a

Director of Clinical Operations (Livewell) to be an important member of our growing Medical Operations Team

Job Summary: The Director of Clinical Operations is responsible for coaching/mentoring Founding Leads, developing clinical leadership skills, supporting/implementing Livewell Standards of Care, and providing input/expertise on the broader clinical strategy.

Responsibilities

Essential Functions:

Hospital Coaching / Quality Assurance (75%)

• Coaching Clinical Leads

• Providing guidance and mentorship to Founding Leads, which could include those that are currently in leadership roles (existing Livewell practices) or transitioning into leadership roles (future Livewell practices)

• Resolve medical issues as they come up

• Support Founding Leads with line management issues (HM partnership)

• Primary line manager for all Founding Leads

• 1:1s
  • Discuss challenges, review goals, discuss KPIs, provide feedback, leadership development
  • Use real scenarios to guide decision-making and problem-solving

• Peer mentorship - pair with experienced Founding Leads (buddy system)

• Group meetings - opportunity for all founding leads to discussing/sharing successes, failures, opportunities. Goal would be to eliminate the "silo" mentality

• Site Inspections / Visits

• Assess quality standards and compliance

• Diagnosis areas of opportunity and improvement

• Evaluate HM and FDVM partnership

Strategy / Projects (20%)

• Create a unified, high quality care model across ALL Livewell practices. Most importantly, a clinical strategy that drives growth, client satisfaction and team alignment

• Develop Clinical Leadership

• Designing and implementing programs or initiatives to strengthen leadership skills and clinical experience. This might involve training sessions, leadership workshops, 1:1 mentoring

• Essentially create the Livewell playbook for leadership development

• Create a structured program that includes:
  • Team Management
  • Financial and Operational aspects of Livewell - DVM perspective
  • Client Communication
  • Culture (leadership influences culture - culture influences behavior)

• Encourage feedback loops - regular meetings with Livewell team

• Recognition and Reward

• Annual FDVM Leadership event

• Provide insight into supporting the creation of the Standards of Care

• Collaborate with experts - specialists

• Establish clear, evidence-based protocols for medical care across all Livewell practices to ensure consistency and quality:
  • Diagnostics
  • Treatment Plans
  • Client Communication

• Establish parameters to assess success / compliance

Qualifications

Required Knowledge, Skills and Abilities:

• Doctor of Veterinary Medicine (DVM) licensure - active and in good standing
• Previous ownership (veterinary hospital) experience (de novo) - preferred
• Previous leadership role, ideally offsite operational multi-site
• Ability to be a multisite operator
• Demonstrated experience in planning and managing at strategic and operational levels.
• Intermediate computer skills and proficiency in Google, MS Excel, MS Word, Outlook, and PowerPoint required.
• Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position (English).

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to [redacted] and let us know the nature of your request and your contact information.

Southern Veterinary Partners (SVP) and Mission Veterinary Partners (MVP) is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. We embrace diversity and are committed to creating an inclusive environment for all employees.