WJB-0602-Infrastructure Manager-Wyoming Judicial Branch-Cheyenne

Salary: $80,000.00 - $92,000.00 Annually
Location : Cheyenne, WY
Job Type: Permanent Full-time
Remote Employment: Flexible/Hybrid
Job Number: 0602
Department: Wyoming Judicial Branch
Opening Date: 01/29/2025
Closing Date: Continuous
FLSA: Determined by Position
Job Classification: WJB

Description and Functions

Infrastructure Manager - Wyoming Judicial Branch - Cheyenne
Open Until Filled
** Application For This Position Cannot Be Accomplished On This Site.
Please Follow The Directions In The "How To Apply" Section At The Bottom Of

This Job Description.
GENERAL DESCRIPTION:
The Administrative Office of the Courts (AOC), located in Cheyenne, Wyoming, seeks to hire an IT Infrastructure Manager to manage the operations, acquisition, maintenance, and service of the IT systems including asset management, applications, databases, hardware, and software products, servers and storage systems, network, audio, and video system infrastructure for court operations. This role requires strong leadership skills, technical expertise, and the ability to align IT strategies with Wyoming Judicial Branch objectives. Remote or hybrid work within the State of Wyoming may be considered.

The AOC assists the Wyoming Judicial Branch in fulfilling its constitutional and statutory functions by providing administrative, technical, financial, payroll, auditing, and human resources support to over 300 employees. Our goal is to provide services in an accurate, timely, efficient, and equitable manner. Our offices are in Cheyenne, Wyoming which is home to Cheyenne Frontier Days rodeo and abundant opportunities for outdoor recreation. Cheyenne, the capitol of Wyoming, is a growing metropolitan area that thrives on its Western heritage.

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.
Supervisory Responsibilities

• As a team lead, this position functions as a subject matter expert and provides direction and guidance to others on infrastructure systems, project management, processes, and procedures.

Team Leadership

• Lead and motivate the IT Infrastructure team, providing clear direction and support to achieve project goals.
• Foster a collaborative and positive team environment, promoting effective communication and knowledge sharing.
• Delegate tasks and responsibilities appropriately, ensuring each team member's strengths are utilized.
• Provide technical guidance to team members.

Infrastructure Planning and Strategy

• Lead the planning, design, and deployment of branch LANs, WANs, vNETs, and vLANs.
• Develop, maintain, and revise proposals for assigned projects including objectives, technologies, systems, information specifications, timelines, funding, and staffing.
• Set and track IT Infrastructure project milestones, manage and account for unforeseen delays, and realign schedules and expectations as needed.
• Evaluate current infrastructure use and needs of the branch. Recommend software and hardware improvements.

Network Management

• Oversee all aspects of cloud/virtual and physical network infrastructure: Firewalls, Routers, Switches, WAPs, DNS, Load Balancers, Site-to-site and Client VPN
• Manage all aspects of cloud/virtual (Azure/Hyper-V) and physical server infrastructure: compute (Microsoft/Linux), storage, data protection, disaster recovery, AD, DHCP, DNS, and DFS Namespace.
• Schedule planned and ad-hoc outages and maintenance windows as needed.
• Oversee network performance and security and troubleshoot problem areas as needed.
• Maintain architecture processes and technical documentation of the IT infrastructure.

Security Management

• Remain current on IT industry developments and advances; propose enhancements to provide additional functionality and security.
• Manage all security solutions and direct security audits. Respond to cybersecurity threats, ensure monitoring is accurate with Rapid7 and M365 Defender, audit and mitigate vulnerabilities.

Customer Service and Technical Support

• Provide second-tier help desk support for answering technical questions and resolving technical issues for court personnel. Service is provided on a person-to-person, phone, email, or remote appearance basis.
• Provide limited first-tier support for Wyoming municipal courts and Wyoming law enforcement agencies.
• Address and resolve issues and concerns raised by stakeholders in a timely and effective manner.
• Provide regular updates to stakeholders on a project or help desk ticket progress, changes to requirements, and potential impacts on timelines.

Perform other duties as assigned by the Chief Technology Officer.
Qualifications
PREFERENCES/**AGENCY REQUIREMENTS:
Preference may be given to candidates with certifications in Microsoft Azure, Cisco, or Palo Alto. Experience with ConnectWise Automate is a plus.
KNOWLEDGE/SKILLS/ABILITIES:
This position requires the ability to:

• Motivate groups of people to complete a project in a timely manner.
• Conduct research into networking issues and products as required.
• Communicate to all knowledge levels.
• Present ideas in user-friendly language.
• Be highly self-motivated and directed, with keen attention to detail.
• Effectively prioritize tasks in a high-pressure environment.
• Provide analytical assessments and use effective problem-solving techniques.
• Provide superior customer service.
• Work in a team-oriented, collaborative environment.
• Train on policies, procedures, and use/maintenance of equipment.
• Travel to include overnight stays.

This position requires skills in:

• Overseeing the design and implementation of software solutions, systems, or products.
• Assessing, evaluating, prioritizing, and handling multiple tasks, projects, and demands.
• Working within deadlines to complete projects and assignments.
• Establishing and maintaining effective work relations with co-workers and others having any interactions with the Branch.
• Explaining IT or technical procedures and processes in a clear, concise, and comprehensive manner.
• Preparing clear and comprehensive written and electronic documents, correspondence, forms, and reports.

This position involves knowledge of:

• Windows 11, Microsoft Server 2012 and up.
• Cloud Infrastructure and Azure Services
  • Azure Administration: Extensive knowledge in managing and configuring Azure services, including Firewall, VPN Gateway, WAN, Network Security Groups (NSG), Virtual Networks (VNETs), Subnets, and Peering.
  • Compute and Storage: Proficiency in handling Virtual Machines (IaaS), App Services and Functions (PaaS), AKS (Serverless), and Containers (ACR, Docker). Skilled in Azure storage management, including containers, blobs, and file shares.
  • Network and Security Management: Expertise in routing, Load Balancer, App Gateway, Front Door, AD Connect, backup and disaster recovery (DR) solutions, and subscription/cost management.
  • Automation and Infrastructure as Code: Skilled in Bicep/ARM templates to automate Azure infrastructure deployment.

Network and Security Technologies

• Network Management: Experience with Cisco Meraki, Palo Alto, Ivanti VPN, firmware updates, firewalls, TCP/UDP port management, and network troubleshooting tools (Wireshark, Fiddler, tcpdump, ping, traceroute).
• Hardware and Device Management: Familiarity with switches, wireless access points (WAPs), and mobile device management (MDM).

Server and Workstation Administration

• Server Roles and Imaging: Skilled in server roles (DHCP, DNS, print management, file server, SMTP relay) and workstation imaging (WDS).
• Maintenance and Monitoring: Proficient in firmware updates, troubleshooting, monitoring, OS upgrades, and backup management.

Cybersecurity

• Security Tools and Policies: Knowledgeable in patch management, Duo MFA, Umbrella, CIS Workbench, vulnerability scanning/mitigation, pen testing, and security awareness training.
• Incident Management and Threat Protection: Experienced in executing phishing campaigns, using Rapid7, and deploying Defender across endpoints, servers, email, identity, and cloud. Proficient in M365 Security Center and Azure security features, including conditional access policies, score, and recommendations.

Active Directory and Microsoft 365 Administration

• AD and Identity Management: Skilled in user and device management, Exchange, Endpoint Manager/Intune, Teams, compliance monitoring (Microsoft Purview), and certificate authority/SSL certificate management.
• Group Policy and Virtualization: Expertise in GPO management, Hyper-V, and Active Directory sites and services.

MINIMUM QUALIFICATIONS:
Education:
Bachelor's degree in computer science or a related field.

Experience
Four (4) or more years of IT work experience with increasing levels of responsibility

OR

Work Experience
A minimum of seven (7) years of work experience is required without a degree.
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
This position requires mobility to work in a typical office setting. The applicant must have the ability to:

• Use standard office equipment.
• Sit at a desk for prolonged periods and work on a computer.
• Stand and/or walk occasionally too frequently.
• Read printed materials and computer screens.
• Communicate in person, over the phone, or virtually.
• Lift up to 50 pounds at times.
• Travel

NOTES:

• Employment is "at-will" and may be subject to a background check.
• FLSA: Exempt
• This position is a State of Wyoming employee. In addition to an annual salary, employees of the Wyoming Judicial Branch receive a generous benefits package to include the State of Wyoming retirement pension plan and 457 Deferred Comp plan; affordable health insurance package including health, dental, life, vision, disability insurance, ambulance coverage, and Employee Assistance Program; paid annual, sick and holiday leave, and much more.

Supplemental Information
HOW TO APPLY:
Interested applicants must submit a cover letter, resume, and completed Branch application for consideration. Click hereto complete the application process online. The Branch also accepts email and mail submissions. Please use the downloadable application and return the completed form along with a cover letter and resume to

Wyoming Supreme Court
Attn: Human Resources Manager
2301 Capitol Avenue
Cheyenne, WY 82002

OR

Via email to

Veterans: If you are a United States Armed Forces veteran, or the spouse of a veteran who was married to that veteran at the time of that person's death and receive survivor benefits, to receive veteran's preference under Wyo. Stat. Section 19-14-102, you must complete the Veteran's Preference section of the Wyoming Judicial Branch At-Will Employment Application and attach a Form DD214 to the application.

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration.

There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few!

to learn more!