Senior Solution Engineer - Enterprise IT Infrastructure

Overview

M.C. Dean relies on its IT infrastructure and applications to support critical business functions and drive value to the customers. The successful candidate will join a dynamic multidiscipline team responsible for design, implementation, integration, and support of the enterprise IT infrastructure, which includes secure cloud-hosted and on-premises environments.

Responsibilities

As part of the team, the Senior Solution Engineer's responsibilities will include (but will not be limited to) the following:

• Analysis of business needs, operational requirements, and constraints of diverse internal and external stakeholders;
• Development of detailed technical, performance, and security requirements for advanced IT solutions;

Researching and evaluating available technology options and their respective functional, performance;

• Solution concept definition, evaluation of alternatives against comprehensive criteria derived from the solution requirements; provide solution recommendations;
• Solution implementation planning and management, including work breakdown structure definition, task planning, dependency analysis, resource coordination, and stakeholder engagement;
• Solution evaluation, testing, and acceptance coordination, including test planning, development and delivery of stakeholder training, problem resolution, and related tasks.
• Developing and maintaining solution support documentation, including service catalog content, user/project manuals, FAQs, and related content.

Qualifications

Specific qualification requirements for the position include the following:

• 5+ years of progressive experience performing comparable systems engineering, implementation, and support functions
• Expert knowledge of MS Windows platform and services architecture, including Active Directory / EntraID, Group Policy Objects (GPO), virtual desktop infrastructure (VDI), application deployment frameworks and components, networking, and storage services;
• Advanced knowledge of MS Azure and cloud services architecture, including compute, database, storage, network virtualization, and security services;
• Working knowledge of network infrastructure, concepts of operation, and protocols such as TCP/IP, DNS, DHCP, SNMP, Syslog, etc.
• Working knowledge of endpoint security (e.g., Defender, Trend Micro), SIEM (e.g., Splunk, Sentinel), vulnerability scanning (e.g., Tenable Nessus/Security Center), and other systems and security management tools
• Project management skills, including scoping, work breakdown structure definition, planning and scheduling, risk analysis, earned value management (EVM), and related concepts.

General:

• Demonstrated time management and organization skills while working in a fast-paced, multidiscipline team environment;

• Strong analytical and problem-solving skills;
• Strong communication (oral and written) and presentation skills;
• Proficiency with workflow and lifecycle management systems (e.g. Atlassian Jira)

Education and Certification:

• Education:
• Bachelor's degree in computer science, Information Technology, or a Related Engineering Discipline
• Certification:
• Microsoft Certified Professional / Systems Engineer certification is strongly desired
• Security+ or CISSP certification is strongly desired

Other:

• US Citizenship is a requirement for this position.

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.