Enterprise Tools Engineer

This role will be hybrid 2 - 3 days in office and applicants must be in a commutable distance to Midtown Manhattan, Dallas TX or Chicago IL locations.

• Implementation and support duties for Eze Castle Integration tools
• Gather monitoring requirements, define and configures alert thresholds, and ensure proper notifications for events are being received by appropriate teams to assist various technical teams
• Develop dashboards and reports from information collected by the monitoring system, correlate and provide users with a meaningful interpretation of the information. Follows up with states agents regarding account issues
• Work with network and administration teams to ensure new systems are built and deployed with proper configuration for monitoring
• Create and maintain monitoring scripts to automate common tasks
• Create and maintains documentation and procedures
• Plan and define complex monitoring requirements and customizations
• Customize Eze Castle Integration Tools to provide monitoring and alerts for numerous applications in the production and pre-production environments
• Continuously look at and evaluate the integrity of Eze Castle Integration Tools
• Provide sales and pre-sales support to prospective and existing clients including participating in onsite and remote sales demos
• Escalation point for Eze Castle Integration Tools related infrastructure and provisioning issues
• Continuously meet with network/systems lead engineers to constantly monitor and improve on alarm console alarm methodology
• Proactively look for opportunities to streamline the processes and implement process improvements to help the team members effectively execute their tasks
• Lead troubleshooting and root cause determination efforts and proactively identify opportunities to fix issues
• Continuously update documentation related to Eze Castle integration Tools infrastructure and processes
• To continuously improve on their knowledge around information security as it relates to their job and identifying and preventing phishing attempts

Position Requirements

• Bachelor's degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience
• At least 2-4 years of hands on experience as designer/engineer/architect for Remote Monitoring and Management Tools
• At least 2 years of hands on experience with routers, firewalls, routing, segmented networks, and remote site connectivity
• Strong analytical ability, judgment, and problem-solving techniques with attention to detail
• Understanding and experience with SNMP, including Trap Mapping and MIB development
• Training and experience supporting network/system devices and technologies
• Understanding and experience with Data Center technologies
• Understanding and experience with Systems (Windows, Linux, Cloud environment, Virtualization, Storage Exchange, Active directory)
• Strong verbal and written communication skills
• Excellent organizational and interpersonal skills
• Strong ability to understand client and management expectations and to resolve issues that may affect delivery
• Strong ability to mentor, coach, and train engineers
• Strong ability to work with teams that are geographically distributed and work across different time zones
• Strong ability to distribute tasks between the team members and coordinate the tasks towards successful completion
• Highly motivated, self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality solutions
• Remain vigilant while continuing to maintain and enhance the overall security of Eze Castle Integration and the client's receiving our services.
• Maintain awareness about the potential risks based on the environment they are operating in and the clients they are working on

Working Conditions

• Ability to work in an independent environment with moderate supervision
• Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)
• Ability to travel for business and work beyond normal business hours when necessary
• Ability to be flexible and successfully respond to multiple work pressures
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components

About ECI

ECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments. Focusing on a "promote from within" culture allows our team to grow both personally and professionally.