Enterprise Account Manager (Americas)

The company

Netcraftis the global leader in cybercrime detection and disruption.We'rea trusted partner for three of the four largest companies in the world, twelve of the fifty largest banks, and five country governments.We'veblocked more than 200 million malicious sites and perform takedowns for around one-third of the world's phishing sites.

Our advanced technology is powered by intelligent automation and data gathered over the past three decades. Butwe'reabout so much more than software. Our team of experts is ready to respond when something new or disruptive arises. With a deep and broad network across the internet infrastructure community,we'reable toexpeditesite takedowns and minimize harmful effects.

Our purpose, passion, andexpertiseare focused on one thing: protecting the world from cybercrime.Simple, and a great platform from which to support customers.

We carry thatpassion throughinto our workplace too.Our people are highlytalentedand everyone is valued for their individual contribution, so we make sureNetcraftisa great placeto work. From great benefits to social events,we'vegot it covered.

Therole

Reporting to the Director of Account Management, you will build and maintain strong, long-lasting relationships withNetcraft's keycustomers, maximisingthe value derivedfrom our services, andidentifyingopportunities to expand these relationships.

Day to day,you will:

• Manage a book of large, enterprise customers including globally leading companies spanning multiple industries (e.g. technology, financial, retail, etc.)

• Tailor account action items to meet strategic customer's individual needs across a targeted book of business, utilize automation and high efficiency processes as appropriate

• Serve as the long-term customer relationship manager in order to renew and expand cybersecurity services throughout the life of the partnership

• Meet regularly with customers, both in person and remotely

• Build and manage relationships with key customer stakeholders spanning operational team members to senior executives

• Understand customer requirements,objectivesand opportunities and become the customer's voice internally toprioritize and drive service improvements

• Identifyand facilitate opportunities for customers to expand services based on a solid understanding of their business and the problemspace

• Develop customerknowledge ofNetcraft'sservices,present service performance results,and respond to customer questions

• Provide customers withNetcraft'sinsights into the cybercrime threat landscape as it applies to theirbusiness

• Own customer renewal and upsell process internally toensure alignmentwithin Netcraft systems

• Work in-line with Netcraft's hybrid work from home policy, present in the office on Tuesday, Wednesday, Thursday with flexibility on Monday and Friday

You will need:

• Proven experience of developingsuccessful and sustained customer relationships in similar roles

• Strong achievement against personal book of business renewal rate (92% and above) as well as expansion

• Strong communication skills including written, analytical, presentation with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices

• Ability to liaise and build strong relationships withNetcraft'scustomers, includingenterprise customers andseniorstakeholders

• Experience managing complex customer requests, including: identifying and understanding requirements, communicating requirements to relevant teams internally, communicating effective updates with customer stakeholders, managing customer expectations

• Self motivation, determination,resilience,and a positive solutions-focussed approach

• Strong ability to collaborate cross-functionally and cross-geographically to deliver industry leading results for customers

• Minimum of 5 years experience managing a large book of enterprise level accounts while delivering strong renewal rate and expansion outcomes

• A background in cybercrime or internet security is ideal, but not required. However, a strong interest in learning and developing knowledge in the cybercrime space, including threats such as phishing and malware, is essential.

The rewardpackage

• Highly competitive base salary, reviewedannually

• Very attractivebonus scheme, based on successful performance againstdefinedtargets

• 401(k)SafeHarborPlan, with employer-matched contributions up to 4%

• Generous private health cover, including dental, optical and lifeassurance

• 33 days holiday per annum (incl. public holidays), plus separate paid leave for sickness, etc.

• Flexible and hybrid working options

• Enhanced family leave entitlements including 52 weeks maternity leave / adoption leave and 4 weeks paternity leave

• Inclusive culture and environment, whereyou'llfeelgenuinelyvalued andrespected

If you think this role is foryou,please apply.We'dlove to hear from you.

Diversity, Equity and Inclusion

This is very important to us and through our ally network we support under-represented groups. We seek to maintain a working environment that is free from bias, harassment or discrimination, and we encourage candidates from any background to apply, regardless of their gender, gender identity, sexual orientation, race/ethnicity, ability/disability, age, religion, or any other specific characteristics.

We're happy to make any adjustments to our hiring process to ensure that all candidates can participate fully and comfortably.

Please note Netcraft does not accept any unsolicited approaches from external recruiters.