Strategy and Ops Lead
Apply NowCompany: Prosper Health
Location: New York, NY 10025
Description:
Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults. Despite rapid growth in known autism prevalence (up >5x in the last 25 years), autistic adults have been ignored by traditional services and support, leading to extremely poor outcomes across mental and physical health.
Prosper is addressing this gap by providing specialized, virtual mental health services for autistic adults, covered by insurance. Our innovative autism assessment diagnoses many of our clients for the first time in their lives. We pair that with individualized therapy that is tailored to the needs of autistic adults and community to help our clients find belonging and connection.
In just 18 months since founding, we have grown to double digit millions of run-rate revenue, thousands of active clients, and over 100 clinicians on our team. We are backed by leading investors and healthcare operators.
Our ambition is bold: to reach and transform the lives of millions of autistic and neurodivergent adults.
The Role
You are stepping into a unique role - we have significant traction, and you will play a pivotal role in creating our foundation as we build an enduring business. Your work will span across all dimensions of the business. You will:
More about Prosper Health
Our team: We are building a world class team of creative, thoughtful problem-solvers, and pairing them with subject-matter experts from our field (e.g., clinicians, autistic self-advocates). Our operations team is concentrated in New York and consists of members from places such as Bain, Charlie Health, First Hand, SeatGeek, Harvard, Northwestern, Dartmouth, Vanderbilt, Yale, Penn, and more.
Our culture:
Prosper is addressing this gap by providing specialized, virtual mental health services for autistic adults, covered by insurance. Our innovative autism assessment diagnoses many of our clients for the first time in their lives. We pair that with individualized therapy that is tailored to the needs of autistic adults and community to help our clients find belonging and connection.
In just 18 months since founding, we have grown to double digit millions of run-rate revenue, thousands of active clients, and over 100 clinicians on our team. We are backed by leading investors and healthcare operators.
Our ambition is bold: to reach and transform the lives of millions of autistic and neurodivergent adults.
The Role
You are stepping into a unique role - we have significant traction, and you will play a pivotal role in creating our foundation as we build an enduring business. Your work will span across all dimensions of the business. You will:
- Report directly to our CEO, and collaborate closely with our team, clients, and clinicians to take operational processes 0 to 1, and develop a playbook to turn process into scalable functions
- Support our early team in building culture and recruiting high-performing team-members
- Be a driving force of execution! There is a never ending list of things for us to do right now - this role will require you to tackle them with energy, often taking the initiative beyond explicit directives
- Here are a few examples of things you might work on over the next few months:
- Work with our Chief Clinical Officer to develop measures for clinical outcomes and develop operational processes for collecting these outcomes
- Create a process to better identify clinical capacity shortages and identify hiring needs
- Build out KPI dashboards for the team to have visibility on the business
- Analyze the client journey and identify key levers to reduce drop-off points and ensure more seamless care
- 6-10+ years of experience in consulting, investment banking, startups, or a similar role
- Excited by the early stage (you will be one of the first 15 employees), which means working in a high degree of ambiguity with a strong ability to take ownership and operate independently
- Analytical, data-oriented, first-principled thinker who is able to communicate opinions clearly, and willing to be convinced otherwise through thoughtful discourse
- Gritty, scrappy, and resilient, with a strong bias for action
- Motivated to do good and be great
- A link to your LinkedIn, personal website, or online profile
- Brief answers to the following questions:
- Why you are excited about Prosper Health?
- What you are most proud of in life (can be personal, social, professional)?
More about Prosper Health
Our team: We are building a world class team of creative, thoughtful problem-solvers, and pairing them with subject-matter experts from our field (e.g., clinicians, autistic self-advocates). Our operations team is concentrated in New York and consists of members from places such as Bain, Charlie Health, First Hand, SeatGeek, Harvard, Northwestern, Dartmouth, Vanderbilt, Yale, Penn, and more.
Our culture:
- Clients first - when making decisions, we optimize for our clients; we stay extremely close to our community so we know their needs better than anyone
- Honesty and transparency - startups run into trouble when they delude themselves from reality; we are honest with ourselves and with each other in pursuit of our mission
- Desire to win - our work is hard, and we want people that are excited by conquering great challenges
- Enjoy the journey - have fun with each other and enjoy the day to day moments
- Growth mindset - we will not get everything right the first time, but we seek feedback, we iterate, and we improve