Sr. Business Analyst

General Overview

Imagen Dental Partners is a community of the best players in the game. We surround the industry's top dental experts with deep business expertise, resulting in the highest-performing practices in the nation. We are the home for exceptional, technology-driven dentists. We strive for excellence in all that we do, supporting high achievers who embrace innovation. Founded by highly experienced industry experts, we are expanding our footprint at tremendous speed. As a fast-growing startup, we look for people hungry for growth, who get things done, and are energized by a high-intensity environment.

We're building a culture at Imagen where 'A' players can do their best work by developing powerful leaders and a world-class culture that generates revolutionary results. That's why our top priority is creating an environment in which talented people excel, collaborate, and do the most influential work of their careers. We value new ideas, fresh perspectives, and unique voices every day. We lead. We forge our own path in the marketplace. No one's been where we're going. And that's just how we like it.

Why We Need This Role

The Senior Business Analyst will elevate Imagen's DPMS expertise to enable our practice teams to provide the best patient care and ensure our support teams have accurate data and analytics. This is achieved through consistent use of our dental practice management system (DPMS) at the practice level, validation of data (i.e. definitions, calculations) in our data warehouse, implementation of standards and controls related to insurance billing and treatment codes, and execution of a DPMS migration strategy.

This is a hybrid role based in the Phoenix/Scottsdale are and requiring 3-4 days per week in office.

Responsibilities

Implementation Management & Stakeholder Collaboration

• Lead cross-functional programs related to DPMS implementation and optimization across multiple business units.
• Collaborate with PMO, Technology, RCM (Revenue Cycle Management), Accounting, and other stakeholders to ensure successful project execution.
• Define success metrics and conduct post-migration evaluations.
• Develop and manage project timelines, deliverables, and risk mitigation plans for system migrations and process improvements.
• Drive alignment across stakeholders, ensuring clear communication, defined objectives, and measurable outcomes. Build champions across the user community to drive successful change management and adoption by providing guidance and support.
• Conduct training sessions and workshops to foster knowledge sharing and adherence to best practices.

Data Validation & Governance

• Partner with functional teams (RCM, Practice Growth, Accounting, etc.) to create and refine data validation processes and criteria.
• Leverage automation tools to enhance efficiency and accuracy of data validation.
• Establish standardized data definitions and reporting frameworks to improve data integrity and usability.
• Conduct periodic audits to ensure compliance with data governance standards.
• Work with data and analytics teams to ensure data lineage, traceability, and integrity.

DPMS Best Practices & Continuous Improvement

• Serve as a subject matter expert for DPMS migration and optimization.
• Establish and promote best practices for DPMS usage across various functions.
• Partner with Technology, Practice Growth, RCM, and other departments to develop and maintain standard operating procedures.
• Drive continuous improvement initiatives, ensuring scalability and efficiency.
• Recommend enhancements to operational performance as benchmarked against industry best practices.
• Oversee governance, reporting, and change management processes to support operational excellence.

Qualifications

Experience You'll Have

• 8+ years of experience in process roles (process design, process mapping, root cause analysis, establishing business controls and control plans).
• 5+ years of experience in technical analysis, system optimization, and implementation.
• Proven experience managing complex, cross-functional programs with multiple stakeholders across departments.
• Extensive experience partnering with business leaders to implement data and process improvements.
• Strong project management experience, including planning, execution, and stakeholder management.
• Expertise with Denticon (required). Experience with Dentrix Core, Eaglesoft, and Open Dental software a plus.
• Experience with BI tools (e.g., Power BI, Tableau) for data interpretation.
• Knowledge of regulatory compliance standards in healthcare or dental practices.

Competencies You'll Demonstrate

• Strong analytical and business acumen with the ability to distill complex information into simple, actionable insights.
• A proactive and independent self-starter who takes initiative and delivers results.
• Ability to work across all levels and functions to maximize performance, creativity, problem-solving, and results.
• Exceptional communication and leadership skills, with the ability to influence and drive change.
• Strategic thinker with the ability to align business goals with data-driven decisions.
• Naturally curious, a lifelong learner, with a relentless pursuit to achieve excellence.
• Adaptability to emerging trends in dental practice technology and evolving patient needs.

Let's grow together.

Our commitment to inclusion is woven into the core of who we are. We believe that we are strongest when we embrace the voices of our team members, patients, partners, and the communities we serve.

We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other class protected by federal, state, and local laws.