iVanti Service Management (ISM) Administrator
Apply NowCompany: Greenberg Traurig
Location: Dallas, TX 75217
Description:
Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for an Ivanti Service Management (ISM) Administrator in the Technology Department of various offices. We offer competitive compensation and an excellent benefits package.
Position Summary:
The iVanti Service Management (ISM) Administrator is responsible for the planning, design, management, maintenance, and support of the ISM system.
Duties & Responsibilities:
Skills & Competencies:
Qualifications & Prior Experience:
Greenberg Traurig is committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.
Exemplifying our commitment to promoting inclusion and equity across our platform, the firm participates in the Mansfield Rule Certification Program (Mansfield). Mansfield, which is facilitated by The Diversity Lab, focuses on equal opportunity, fairness, and inclusivity. The Mansfield requirements are anchored in the consideration of expanded talent pools considered for select positions and open roles within the law firm and the implementation of and access to transparent processes. Utilizing the Mansfield framework, the firm's progress and outcomes are measured and documented through Mansfield Certification Plus Metrics. In 2023, GT achieved Mansfield 6.0 Certification Plus. We are excited about our ongoing participation in Mansfield given the program's alignment with the firm's commitment to opportunities for advancement that are inclusive for everyone. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.
Position Summary:
The iVanti Service Management (ISM) Administrator is responsible for the planning, design, management, maintenance, and support of the ISM system.
Duties & Responsibilities:
- Configures and maintains the Ivanti platform, including ITSM and Discovery, objects, forms, fields, environments, upgrades, patches, etc.
- Manages systems infrastructure, software updates, and refreshes. Implements and manages ITIL-based processes within Ivanti
- Supports the integration of Ivanti with other IT systems and tools to streamline workflows and improve service delivery
- Supports the definition, decisioning, and management of Ivanti security, user access, roles, and permissions
- Creates and manages workflows to help automate process / remove manual processes. Develops and generates reports to provide insight into operational Ivanti data and supports decision-making using SQL
- Collaborates with IT teams and business stakeholders to coordinate, plan for, design, build, test, deliver, support, and maintain Ivanti and/or Ivanti-integrated solutions
- Creates and maintains comprehensive documentation regarding Ivanti's charter, objectives, strategies, requirements, configurations and designs, standard operating procedures (SOP's) as well as roadmap and other forward-thinking documents
- Provides technical support and training to end-users and resolves issues related to Ivanti, ensuring minimal disruption to business operations
- Identifies opportunities for process improvements and system enhancements and makes recommendations to optimize the use of the Ivanti platform
Skills & Competencies:
- Proficiency in configuring and customizing the Ivanti platform, including experience with JavaScript, automation, SQL, APIs and systems integrations
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Strong customer service orientation
- Ability to work collaboratively in a team environment
- Adherence to all IT and quality assurance (QA) best practices
Qualifications & Prior Experience:
- Bachelor's degree in information technology, computer science, or a related field or a combination of education and experience that meets our requirements
- Minimum of 5 years of experience in IT service management, with a focus on administering Ivanti ISM or similar platforms
- Experience working in a project-based environment, establishing project plans, timelines, evaluating risk, reporting on project status, and ensuring seamless implementation of new features and services
- ITIL and Ivanti ITSM certification are highly desirable
Greenberg Traurig is committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.
Exemplifying our commitment to promoting inclusion and equity across our platform, the firm participates in the Mansfield Rule Certification Program (Mansfield). Mansfield, which is facilitated by The Diversity Lab, focuses on equal opportunity, fairness, and inclusivity. The Mansfield requirements are anchored in the consideration of expanded talent pools considered for select positions and open roles within the law firm and the implementation of and access to transparent processes. Utilizing the Mansfield framework, the firm's progress and outcomes are measured and documented through Mansfield Certification Plus Metrics. In 2023, GT achieved Mansfield 6.0 Certification Plus. We are excited about our ongoing participation in Mansfield given the program's alignment with the firm's commitment to opportunities for advancement that are inclusive for everyone. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.