Sr. Operations Manager, Collections and Recovery

THE ORGANIZATION:

Small business owners uplift communities and anchor local economies, while creating opportunities for themselves, their families, their employees, and our neighborhoods. Yet entrepreneurs who are people of color, women, and immigrants often struggle to secure capital and resources, as they are systematically shut out from traditional financing.

Accion Opportunity Fund is an unparalleled financial support system that provides these small business owners with access to capital, networks, and coaching. We work to build inclusive and accessible options for these determined business owners. For over 25 years we have served a client base that is nearly 90% women, people of color, or immigrants.

In addition to providing resources and loans to small businesses, we also conduct original research, advocate for policy changes, and finance community construction projects in low-income neighborhoods through our New Markets Tax Credit program.

Together, we are building a diverse, vibrant community where opportunity, knowledge, and access to capital are within reach.

For more information about us, visit https://aofund.org/

ROLE SUMMARY:

Reporting to the Director of Collections, the Senior Operations Manager will lead and optimize our commercial, small business, and equipment finance collections and recovery operations. This role requires a strategic thinker with a deep understanding of collections strategies, recovery processes, and regulatory compliance. The Senior Operations Manager will be responsible for overseeing day-to-day operations, developing and implementing innovative recovery strategies, and driving performance excellence to meet organizational goals. The ideal candidate will have a proven track record in managing high-performing teams and leveraging data-driven insights to improve efficiency and effectiveness.

JOB DUTIES AND RESPONSIBILITIES:

• Strategic Leadership: Develop and implement strategic plans for collections and recovery operations in the commercial, small business, and equipment finance sectors to achieve portfolio performance goals and mitigate risks.
• Team Management: Lead, mentor, and develop a team of collections and recovery professionals to foster a high-performance culture.
• Process Optimization: Streamline workflows, implement best practices, and leverage technology to enhance operational efficiency and effectiveness.
• Regulatory Compliance: Ensure all collections and recovery activities comply with federal, state, and local regulations, as well as company policies and guidelines.
• Performance Monitoring: Track, analyze, and report on key performance metrics, identifying trends and opportunities for improvement.
• Stakeholder Collaboration: Work closely with internal and external stakeholders, including legal, compliance, and third-party agencies, to support recovery efforts and resolve complex cases.
• Risk Mitigation: Proactively identify and address risks within the portfolio, implementing appropriate controls and strategies.
• Customer Engagement: Develop customer-centric strategies to maximize recovery while maintaining positive customer relationships and protecting the company's reputation.

MUST HAVES:

• 10+ years of experience in collections and recovery management within the commercial, small business, and/or equipment finance lending industry and/or bachelor's degree in business administration, Finance, or a related field.
• Proven leadership and team management experience, with a track record of driving results.
• Strong understanding of collections strategies, recovery processes, and regulatory requirements.
• Excellent analytical skills, with the ability to interpret complex data and make informed decisions.
• Proficiency in relevant software and systems, including CRM and collections platforms.
• Strong communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
• Customer-focused mindset with a commitment to ethical practices and positive outcomes.
• Knowledge of commercial, small business, and equipment finance lending industries and associated risks.
• Experience managing direct and indirect staff through business process outsourced partners.
• Must be based in the Commerce, CA area.

NICE TO HAVES:

• Experience with technology implementation and automation in collections and recovery.
• Certification in credit or collections management (e.g., CCP, CCE).

PERKS AND BENEFITS:

Our mission is what motivates us to come to work each day. We know that happy employees are productive employees, which is why we offer a comprehensive benefits package that includes:

• Competitive salary commensurate with experience.
• An environment that values work-life balance and monthly remote work reimbursements.
• 100% company-funded Medical, Dental, Vision, Life & Disability coverage for employees (Based upon your plan selection). 90% company-funded dependent coverage (Based upon your plan selection) as well as Flexible Spending Accounts.
• Voluntary benefits with payroll deduction for Supplemental Life & AD&D insurance and legal plans.
• Tax deferred & Roth 403(b) Retirement Plan with employer match.
• Unlimited paid vacation days, 12 paid holidays, 1 floating paid holiday, 10 Sick days, and paid parental leave.

We are an equal opportunity employer and committed to improving diversity, equity, and inclusion at Accion Opportunity Fund. AOF does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range*: $91,544 - $123,780

*Please note that the above salary range is a national range, and compensation is dependent upon the candidate's experience and skill level.