Senior Product Manager - Supplier Management

Product Manager
Responsible for the customer experience and product integration/execution for the business unit. This position will lead the development and implementation of strategy to ensure a positive customer experience is delivered and that we remain competitive in the market. This includes management of product enhancements, pricing, profitability and risk.

Position Responsibilities:
Roadmap Management

• Develop and implement product strategy.
• Serve as a market expert for business unit through research (internal and external), discovery, validations and customer interactions.
• Maintain an understanding of the competition and SWOT.
• Identify product opportunities through strategic planning, including product roadmap development and positioning assessment.

Product Promotion/Advocacy

• Create and own product's market message.
• Participate in development of go-to-market materials.
• Develop internal training materials and conduct training as necessary.
• Conduct customer, non-customer and prospective customer interviews to gather user persona intelligence.
• Monitor trends and customer adoption.
• Monitor product life cycle and recommend marketing/pricing strategies to enhance customer retention and acquisition.

Portfolio and Revenue Management

• Ensure profitability, competitive positioning and integration.
• Develop and recommend pricing strategies that will result in meeting product objectives, improve profitability and/or reduce expense.

Product Initiatives

• Investigate market opportunities and effect of product on the market.
• Develop recommendations for products and/or product enhancements based on a thorough understanding of user personas and use case scenarios.
• Represent voice of customer throughout the product development process.
• Partner with Technology and Operations area(s) to ensure appropriate product stability, ensure an efficient escalation and resolution protocol is in place for production (system/operational) issues and outages, for continuous improvement of production (system/operational) processes and to evaluate/review customer feedback.
• Define, measure and manage product risk

Vendor Management

• Participate in the contract negotiation process.
• Manage the day-to-day relationship with strategic vendors.
• Monitor Service Level Agreement performance.

Leadership

• Lead cross-functional teams for key initiatives related to product to ensure successful and timely completion.

Personal Knowledge

• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations.

Soft Skills

• Strong communication skills, both written and verbal. Strong organization and analytical skills.