Estimation Manager
Apply NowCompany: Fix Network
Location: North York, ON M6A 1B8
Description:
Title: Estimation Manager
Reports to: Body Shop General Manager
Location: North York, ON
Job Duties
Requirements
Working Conditions
Reports to: Body Shop General Manager
Location: North York, ON
- Quality orientation
- Customer service approach
- Time management
- Problem-solving
- Accountability and reliability
- Decision-making and judgment
- Consultation
- Research
- Ethics and integrity
- Planning and organization
- Application of laws, rules, and regulations
- Mediation and negotiation
- Coaching and mentoring
- Communication
- Energy and stress management
- Teamwork
Job Duties
- Review insurance assignments, repair orders, and quotes to determine repair costs and plan work to be done.
- Use a repair vs replacement philosophy when drafting all estimates.
- Train estimators to ensure compliance and profitability are achieved.
- Collaborate with the general manager and workshop managers to establish priorities and ensure compliance with insurance standards.
- Assist in receiving vehicles and preparing estimates compliant with insurance and workshop standards.
- Collaborate with production and parts managers to ensure production and profitability goals are met.
- Create repair estimates for customers following workshop and insurance company best practices.
- Take necessary damage photos according to workshop best practices.
- Actively seek value-added sales opportunities during vehicle inspection.
- Develop estimates focusing on projected gross margin while managing severity.
- Upload and update files for our insurance partners accurately and timely.
- Collaborate with liaison agents to ensure exceptional follow-up and service.
- Control vehicle production in collaboration with production and parts managers to ensure timely delivery.
- Review completed repairs to ensure all operations comply with workshop standards.
- Close repair order files and monitor professional performance in collaboration with production and parts managers to optimize profitability.
- Maintain comprehensive knowledge and compliance with company and department policies, procedures, and standards.
- Maintain a clean and orderly work area to comply with all health and safety procedures.
- Any reasonable request as instructed by your supervisor/manager.
Requirements
- High school diploma or college degree in automotive body repair.
- At least 10 years of automotive body repair experience in estimation and/or sales.
- Experience and proficiency with estimation systems (Mitchell Cloud Estimating & Connect and BMS (Mitchell RepairCenter)).
- Possess a valid driver's license.
- Proven leadership and track record of success.
- Ability to work independently in a highly active environment.
- Highly flexible, with strong interpersonal skills to work effectively in a diverse work environment.
- Effective communication skills both orally and in writing.
- Ability to work under pressure.
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Working Conditions
- Safety equipment will be required, e.g., steel-toed safety shoes, safety glasses, etc.
- Overtime may be required.
- Job-related risks.
- Exposure to loud noises.
- Work indoors and outdoors.