Peoplesoft Service Delivery Manager
Apply NowCompany: Tata Consultancy Services
Location: Seattle, WA 98115
Description:
Client Relationship Management:
Build and maintain strong relationships with clients, understanding their needs and expectations, and acting as the primary point of contact for service delivery issues.
Service Level Agreement (SLA) Management:
Ensure adherence to SLAs by monitoring performance metrics, identifying potential risks, and taking corrective action when necessary.
Project Oversight:
Lead project teams, monitor progress against project plans, and manage project scope, budget, and timelines to ensure successful service delivery.
Quality Assurance:
Implement quality control measures to monitor service performance and identify areas for improvement, ensuring consistent high-quality service delivery.
Performance Reporting:
Track key performance indicators (KPIs) and generate reports to provide insights into service delivery performance and identify areas for optimization.
Incident Management:
Respond to customer issues promptly, troubleshoot problems, and escalate critical incidents to appropriate stakeholders.
Base Salary Range: $100,000 / Annum - $120,000 / Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SV2
Build and maintain strong relationships with clients, understanding their needs and expectations, and acting as the primary point of contact for service delivery issues.
Service Level Agreement (SLA) Management:
Ensure adherence to SLAs by monitoring performance metrics, identifying potential risks, and taking corrective action when necessary.
Project Oversight:
Lead project teams, monitor progress against project plans, and manage project scope, budget, and timelines to ensure successful service delivery.
Quality Assurance:
Implement quality control measures to monitor service performance and identify areas for improvement, ensuring consistent high-quality service delivery.
Performance Reporting:
Track key performance indicators (KPIs) and generate reports to provide insights into service delivery performance and identify areas for optimization.
Incident Management:
Respond to customer issues promptly, troubleshoot problems, and escalate critical incidents to appropriate stakeholders.
Base Salary Range: $100,000 / Annum - $120,000 / Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SV2