Salesforce Field Service Delivery Lead
Apply NowCompany: Clifyx
Location: Phoenix, AZ 85032
Description:
Salesforce Field Service Delivery Lead
San Francisco, CA
Seattle, WA
Phoenix, AZ
Sacramento, CA
Los Angeles, CA
Typical Day Snapshot
Lead Salesforce.com implementation engagement and provide engagement leadership: Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc.
Own development of plan to review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations.
Create an integrated project plan from the individual project plans, showing the high-level flow of project milestones and dependencies across projects. Use the plan to rebalance work and manage variances across projects.
Lead business and functional requirements definition and prioritization/scoping of requirements
Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities.
Monitor all issues that affect the team, project, or program and potential risks.
Manage program/project's financial, resource strategy and contingency
Disseminate best practices on solution positioning and delivery
Build and maintain high performance teams
Support pre-sales activities inclusive of participating in sales calls and proposal development
Basic Qualifications
A minimum of 3 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle Cloud/CRM engagements
A minimum of 3 years of experience in Cloud Computing (SaaS, PaaS) and Salesforce.com, either through work at industry participants or consulting to the industry.
A minimum of 3 years' experience in Cloud Computing project implementation - Well rounded in both functional and technical aspects of a CRM engagement
A minimum of 2 years of experience leading teams
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years' work experience)
Preferred Skills
Excellent communication and presentation skills
Ability to adapt to dynamic work environment and be creative within a team
Customer oriented and great at building client relationships
Strong background in Cloud Computing solutions --Do you have a passion for using new technologies to make a positive impact on business and cod computing strategy, systems design, integration, implementation and management.
Previous experience in leading up an Application Functional team (Configuration, customization, Force.com development) or Application Integration team (including data integration/data modeling)
Consulting experience with medium to large consulting firms focusing on cloud computing related consulting (solution architecture, storage, SaaS, multi-tenant computing, large scale computing environments, etc.).
Experience managing multi-shore projects
PMP and other project management certification preferred
Salesforce.com and other cloud platform certifications
Very strong work ethic with a customer service focus (high intensity).
5+ years of consulting experience preferred; executive level sales support experience in consulting/professional services.
Professional Skill Requirements
Proven ability to build, manage and foster a team-oriented environment.
Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment.
Excellent communication (written and oral) and interpersonal skills.
Excellent leadership and management skills.
San Francisco, CA
Seattle, WA
Phoenix, AZ
Sacramento, CA
Los Angeles, CA
Typical Day Snapshot
Lead Salesforce.com implementation engagement and provide engagement leadership: Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc.
Own development of plan to review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations.
Create an integrated project plan from the individual project plans, showing the high-level flow of project milestones and dependencies across projects. Use the plan to rebalance work and manage variances across projects.
Lead business and functional requirements definition and prioritization/scoping of requirements
Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities.
Monitor all issues that affect the team, project, or program and potential risks.
Manage program/project's financial, resource strategy and contingency
Disseminate best practices on solution positioning and delivery
Build and maintain high performance teams
Support pre-sales activities inclusive of participating in sales calls and proposal development
Basic Qualifications
A minimum of 3 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle Cloud/CRM engagements
A minimum of 3 years of experience in Cloud Computing (SaaS, PaaS) and Salesforce.com, either through work at industry participants or consulting to the industry.
A minimum of 3 years' experience in Cloud Computing project implementation - Well rounded in both functional and technical aspects of a CRM engagement
A minimum of 2 years of experience leading teams
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years' work experience)
Preferred Skills
Excellent communication and presentation skills
Ability to adapt to dynamic work environment and be creative within a team
Customer oriented and great at building client relationships
Strong background in Cloud Computing solutions --Do you have a passion for using new technologies to make a positive impact on business and cod computing strategy, systems design, integration, implementation and management.
Previous experience in leading up an Application Functional team (Configuration, customization, Force.com development) or Application Integration team (including data integration/data modeling)
Consulting experience with medium to large consulting firms focusing on cloud computing related consulting (solution architecture, storage, SaaS, multi-tenant computing, large scale computing environments, etc.).
Experience managing multi-shore projects
PMP and other project management certification preferred
Salesforce.com and other cloud platform certifications
Very strong work ethic with a customer service focus (high intensity).
5+ years of consulting experience preferred; executive level sales support experience in consulting/professional services.
Professional Skill Requirements
Proven ability to build, manage and foster a team-oriented environment.
Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment.
Excellent communication (written and oral) and interpersonal skills.
Excellent leadership and management skills.