Client Tech Support Consultant III (SAP Payroll)

ADP is hiring a Sr SAP HCM Payroll Consultant (Client Tech Support Consultant III). In this position you will deliver configuration/consulting services to ADP GlobalView SAP clients within the parameters of the GlobalView solution and services. You will work to ensure clients experience World Class service when engaged.

Role Objectives: As a member of the GlobalView Application Support team you will be responsible for providing 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation.

RESPONSIBILITIES:

• Analyze support issues logged in accordance with clients' SLA.
• Prepare functional specifications and change control requests, including design and configuration details.
• Provide consulting services to client base.
• Perform Configuration and resolve client issues based on the ticketing system/CRM.
• Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise.
• Knowledge of FICA limits, Tax Reporter, SAP Note / BSI TUB updates and Year End activities.
• Ensure client and support center documentation are maintained.
• Deliver effective client communications and ticket management/resolution via CRM.
• Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
• Communicate effectively with ADP ancillary services.
• Liaise with Service Delivery Coordinators / Account Management.
• Attend client facing meetings as required.
• Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
• Provide mentoring support and guidance to other consultants on areas of expertise.
• Performs other related duties as assigned.
• Up to 10% client travel required.

Technical Skills Needed:

• Strong SAP Payroll/HR application experience with knowledge of:
• Enterprise/Personnel Structure
• SAP Payroll Configuration - Rules and schemas, Wage Types, Overpayment Functionality
• Postings to finance
• Excellent understanding of US Payroll Processing Methodology
• SAP HCM Integration with other products and Interfaces will be an added advantage

QUALIFICATIONS REQUIRED:

• Bachelor's Degree or its equivalent in education and experience.
• Must have 5+ years of proven hands-on SAP Payroll configuration / consulting experience in the US and/or Canada.
• SAP certification or equivalent SAP work experience.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand.
• Identify causes, relationships, implications and solutions.
• Demonstrate knowledge and application of key methodologies employed by Application Support Team.
• Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation.
• Excellent verbal and written communication skills.
• Client Focused.
• Ability to Mentor and Guide other associates in area of expertise.

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