Supervisor, Access & Engagement (RoadMap)*
Apply NowCompany: Los Angeles Homeless Services Authority
Location: Los Angeles, CA 90011
Description:
Salary : $68,640.00 - $95,803.86 Annually
Location : CA 90017, CA
Job Type: Full-time
Remote Employment: Flexible/Hybrid
Job Number: ACE10119
Department: Access & Engagement
Opening Date: 02/05/2025
Closing Date: 2/20/2025 11:59 PM Pacific
FLSA: Exempt
Bargaining Unit: Non-Union
Job Summary
The seeks motivated professionals who want to use their talents and skills to make a difference. Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people's lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently in a collaborative environment, we would love for you to join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.
Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.
Under the leadership of the Access & Engagement Manager and as a part of the management team, the supervisor will assist with oversight of general day-to-day and staff operations of the Homeless Engagement Teams (HETs). The supervisor will ensure homeless individuals and families are provided opportunities to end their current homeless situation via staff outreach and connection to available L.A. City and County resources and assistance.
The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.
Essential Job Functions
Knowledge, Skills & Abilities
Training & Experience
Schedule:
The Chief Executive Officer or designee may change the schedule of positions between hybrid and fully onsite, as necessary to accomplish LAHSA's business needs.
Term: Full-time, Non-Exempt, Temporary ending June 30, 2025. Continuation of employment is contingent upon funding availability.
Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at
We are an Equal Opportunity / E-Verify Employer
We want to support all staff in reaching their personal and professional goals. Working for LAHSA has many benefits. Join our LAHSA team!
Medical Insurance
LAHSA pays a portion of the premiums for medical for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions.
Medical plans are administered through ADP Workforce. The following are enrollment options:
Medical
HMO/PPO: Kaiser Permanente, Aetna
Dental Insurance
LAHSA pays a portion of the premiums for selected dental benefits for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions.
Dental plans are administered through ADP Workforce. The following are enrollment options:
Dental
HMO/PPO: Guardian Dental
VSP Vision Plan
LAHSA offers this voluntary comprehensive vision plan to all full-time employees through ADP Workforce. It includes yearly comprehensive exams, lenses, frames and contact lenses. All premiums are pre-taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.
AFLAC Supplemental Insurance
LAHSA offers this voluntary supplemental insurance to all full-time employees. Plan options include personal accident, personal cancer indemnity, personal short-term disability, and personal life insurance plans. Most premiums are pre taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.
ADP Flexible Spending Accounts
LAHSA offers employees this voluntary flexible spending account plan through ADP Workforce. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.
Life Insurance
LAHSA pays 100% of the premium for $50,000 basic life insurance coverage through ADP.
Voluntary Group Life Insurance
LAHSA offers employees this voluntary group life insurance through Lincoln Financial. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.
Long Term Disability
LAHSA pays 100% of the premium for long term disability coverage through ADP.
Public Service Loan Forgiveness (PSLF) Program Eligibility
LAHSA is considered a government employer for the PSLF Program.
Pension Plan
LAHSA provides a 401A pension plan through Lincoln Financial. After 6 months of employment, employees are eligible for contributions of 6% of the employee's salary with a qualification date of 500 hours or 6 months after the date of hire.
Deferred Compensation Plan
LAHSA provides a 457 Deferred Compensation plan through Lincoln Financial. Employees may elect to defer up to IRS maximum limit per year of their earned salary for income tax purposes.
Time Off Administrative Leave
Chief Executive Officer, chiefs, and directors receive five (5) days of admin leave each calendar year in addition to the time-off below.
Vacation
Vacation is earned according to each month of service commencing with the employee's initial date of hire.
Sick Leave
Full-time employees accrue sick leave at a rate of 12 days per year. Maximum accrual of sick leave is 160 hours.
Paid Holidays
All employees receive the following observed company holidays off:
New Year's Day
Martin Luther King Jr. Day
President's Day
Cesar Chavez Day
Memorial Day
Juneteenth Day
Independence Day
Labor Day
Indigenous People's Day
Veteran's Day
Thanksgiving Day
Day After Thanksgiving
Christmas Day
In addition to the above holidays, full-time regular employees are entitled to two (2) "Floating Holidays" during the calendar year.
Updated 01/15/2025
Location : CA 90017, CA
Job Type: Full-time
Remote Employment: Flexible/Hybrid
Job Number: ACE10119
Department: Access & Engagement
Opening Date: 02/05/2025
Closing Date: 2/20/2025 11:59 PM Pacific
FLSA: Exempt
Bargaining Unit: Non-Union
Job Summary
The seeks motivated professionals who want to use their talents and skills to make a difference. Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people's lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently in a collaborative environment, we would love for you to join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.
Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.
Under the leadership of the Access & Engagement Manager and as a part of the management team, the supervisor will assist with oversight of general day-to-day and staff operations of the Homeless Engagement Teams (HETs). The supervisor will ensure homeless individuals and families are provided opportunities to end their current homeless situation via staff outreach and connection to available L.A. City and County resources and assistance.
The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.
Essential Job Functions
- Manage and coordinate all department functions related to staff oversight and outreach performance.
- Assist the department director with developing, implementing and submitting reports and records per contractual requirements.
- Assist with development and coordination of the Countywide outreach network.
- Maintain regular communication, develop professional relationships, and partner in outreach coordination with city and county partners.
- Represent the Department as lead staff for the training, implementation and participation in SPA level CES process, including participation in community meetings/events, relationship development and maintenance, and staff completion of the Vulnerability Index Service Prioritization Decision Assistance Tool (VI-SPDAT) in HMIS.
- Assist department manager and director in coordinating weekly/monthly departmental meetings and staff trainings.
- Coordinate weekly team meetings and provide regular one-on-one staff supervision.
- Manage and coordinate staff schedules and report on staff work performance.
- Provide real-time field support to staff members by performing outreach with HETs and role modeling outreach best practices. Facilitate case conferencing to problem solve client barriers.
- Manage program and client supplies and inventory.
- Assist with compiling, reviewing and submitting HMIS reports to the director on a monthly basis. Provide support and oversight to HETs in their HMIS usage and proficiency.
- Provide updates and special reports to the director upon request.
- Perform other duties as assigned.
Knowledge, Skills & Abilities
- Must be computer literate and have good verbal and written communications skills.
- Must possess a clear understanding of the challenges of outreach and engagement and a commitment to field-based work.
- Applicants should possess a positive attitude, good judgement and the ability to comfortably interact with diverse populations, be energetic and independent and have a strong desire to learn.
- Knowledge in hiring and training new staff, assigning staff projects and management of multiple projects. Experience supervising and coordinating homeless resources, crisis and other housing resources per contractual requirements.
- An appropriate candidate would have a clear understanding of the concepts of Housing First, Harm Reduction, Trauma Informed Care, Housing First, Motivational Interviewing and the Coordinated Entry System.
- Candidate should possess knowledge of best practice models for assisting homeless people with varying degrees of needs/conditions and have a strong understanding of contractual requirements/compliance and applicable performance measures.
- Willingness to work flexible hours as required.
- Bilingual (English/Spanish) strongly preferred.
Training & Experience
- Proven professional experience and educational background.
Schedule:
The Chief Executive Officer or designee may change the schedule of positions between hybrid and fully onsite, as necessary to accomplish LAHSA's business needs.
Term: Full-time, Non-Exempt, Temporary ending June 30, 2025. Continuation of employment is contingent upon funding availability.
Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at
We are an Equal Opportunity / E-Verify Employer
We want to support all staff in reaching their personal and professional goals. Working for LAHSA has many benefits. Join our LAHSA team!
Medical Insurance
LAHSA pays a portion of the premiums for medical for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions.
Medical plans are administered through ADP Workforce. The following are enrollment options:
Medical
HMO/PPO: Kaiser Permanente, Aetna
Dental Insurance
LAHSA pays a portion of the premiums for selected dental benefits for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions.
Dental plans are administered through ADP Workforce. The following are enrollment options:
Dental
HMO/PPO: Guardian Dental
VSP Vision Plan
LAHSA offers this voluntary comprehensive vision plan to all full-time employees through ADP Workforce. It includes yearly comprehensive exams, lenses, frames and contact lenses. All premiums are pre-taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.
AFLAC Supplemental Insurance
LAHSA offers this voluntary supplemental insurance to all full-time employees. Plan options include personal accident, personal cancer indemnity, personal short-term disability, and personal life insurance plans. Most premiums are pre taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.
ADP Flexible Spending Accounts
LAHSA offers employees this voluntary flexible spending account plan through ADP Workforce. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.
Life Insurance
LAHSA pays 100% of the premium for $50,000 basic life insurance coverage through ADP.
Voluntary Group Life Insurance
LAHSA offers employees this voluntary group life insurance through Lincoln Financial. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.
Long Term Disability
LAHSA pays 100% of the premium for long term disability coverage through ADP.
Public Service Loan Forgiveness (PSLF) Program Eligibility
LAHSA is considered a government employer for the PSLF Program.
Pension Plan
LAHSA provides a 401A pension plan through Lincoln Financial. After 6 months of employment, employees are eligible for contributions of 6% of the employee's salary with a qualification date of 500 hours or 6 months after the date of hire.
Deferred Compensation Plan
LAHSA provides a 457 Deferred Compensation plan through Lincoln Financial. Employees may elect to defer up to IRS maximum limit per year of their earned salary for income tax purposes.
Time Off Administrative Leave
Chief Executive Officer, chiefs, and directors receive five (5) days of admin leave each calendar year in addition to the time-off below.
Vacation
Vacation is earned according to each month of service commencing with the employee's initial date of hire.
- Less than three (3) years of employment, eighty (80) hours per year.
- Three (3) to six (6) years of employment, one hundred twenty (120) hours per year.
- More than six (6) years of employment, the one hundred twenty (120) hour total shall be supplemented by one (1) workday of paid leave for each twelve (12) months greater than seventy-two (72) months of employment. This vacation accrual is capped at thirty (30) workdays per year
Sick Leave
Full-time employees accrue sick leave at a rate of 12 days per year. Maximum accrual of sick leave is 160 hours.
Paid Holidays
All employees receive the following observed company holidays off:
New Year's Day
Martin Luther King Jr. Day
President's Day
Cesar Chavez Day
Memorial Day
Juneteenth Day
Independence Day
Labor Day
Indigenous People's Day
Veteran's Day
Thanksgiving Day
Day After Thanksgiving
Christmas Day
In addition to the above holidays, full-time regular employees are entitled to two (2) "Floating Holidays" during the calendar year.
Updated 01/15/2025