Vice President of Operations

The Vice President of Operations is a strategic and hands-on leadership role responsible for overseeing WRMC's property operations across two property management business units. This includes but is not limited to operational, administrative, financial, and maintenance functions. This position ensures the seamless operation and stewardship of WRMC's portfolio by fostering a high-performing culture and building a diverse, cohesive, and motivated team.

The Vice President of Operations is expected to be available for emergency situations 24/7 and must demonstrate a commitment to WRMC's mission and values by driving operational sophistication and client satisfaction. Reporting directly to the Chief Operating Officer and Chief Executive Officer, this leader will guide the organization toward achieving its strategic objectives while ensuring consistent service delivery and innovative solutions.

Essential Responsibilities

• Leadership and Team Development
  • Lead, mentor, and manage a diverse team of Senior Regional Directors, Regional Directors, General Managers and other operational supporting roles (e.g. Director of Facilities)
  • Partner with HR to develop talent pipelines, succession plans, and leadership training programs to ensure future readiness.
  • Promote an environment of continuous improvement through standardized protocols, procedures, and client deliverables.
• Operational Oversight
  • Oversee all property operations, including administrative processes, financial performance, maintenance protocols, and property operations.
  • Develop and implement standardized operating procedures for all property types, ensuring adherence to WRMC policies and regulatory compliance.
  • Conduct routine performance reviews of all teams to evaluate service delivery, resolve operational challenges, and identify opportunities for growth.
• Client Engagement
  • Maintain strong client relationships by serving as a senior point of contact for escalated concerns and providing strategic insights and solutions.
  • Drive client retention initiatives, including the development of personalized strategies for key accounts and watchlist communities.
  • Proactively identify opportunities to enhance client satisfaction through innovation, value-added services, engagement activities, and operational enhancements.
• Strategic Planning and Innovation
  • Collaborate with the COO to define and execute the company's vision and operational strategy, ensuring alignment with WRMC's growth objectives and market opportunities.
  • Develop actionable plans to enhance efficiency, optimize service offerings, and expand WRMC's value proposition.
  • Lead initiatives to integrate technology, data analytics, and automation into WRMC's core services.
• Financial and Business Management
  • Work with Regional Directors to review and approve budgets prior to submission to Boards, ensuring compliance and accuracy.
  • Identify and act on revenue-generating opportunities within WRMC's portfolio, including contracts, claims management, and restoration services.
• Compliance and Risk Management
  • Ensure all properties comply with state, local, and industry regulations and standards.
  • Develop and implement risk mitigation plans, especially for properties facing complex operational challenges.
  • Stay informed of legislative changes impacting the property management industry and provide guidance to staff and clients.
• Collaboration and Cross-Functional Leadership
  • Actively participate in executive leadership meetings, providing insights into operational trends and recommendations for company-wide initiatives.
  • Foster strong collaboration across departments, ensuring alignment in achieving WRMC's mission and values.

Education/Training/Certifications/Licenses:

• High School Diploma required; Bachelor's Degree in Business or related filed preferred.
• Five to seven years' experience in Property Operations and/or Hospitality; or the equivalent combination of education and experience.
• CMCA, AMS and/or PCAM Accreditation from CAI preferred.
• Minimum of (TEN) (10) years of business or Property Management experience is required or equivalent combination of education and experience.
• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.
• Effective written and verbal communication skills.
• Highly organized, people-oriented individual.
• Able to work under tight deadlines and use time effectively based on key priorities.
• Coaching and training abilities
• An understanding of accounting principles is desired.

Travel and Availability Requirements

• Required to travel up to 25% to multiple on-site locations on an as-needed basis.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner, 24-7.

Worth Ross Management Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.