VP, Client Engagement & Growth

Job Description

This Client Engagement team's primary function is to build, maintain, and develop the working relationship between Set Creative and its clients. It does this by:

• Representing the client's voice during the development of our work & project to ensure alignment with client needs
• Serving as the primary representative at an account(s) (as opposed to a project) level: communicating our recommendations, translating our expertise, and ensuring our financial objectives are being met.
• Overseeing a group of sustained client relationships
• Providing oversight of new business pipeline, CRM management, case studies, and tracking of monthly, quarterly, and annual goals

Duties & Responsibilities

• Proactively develops and sustains ongoing client relationships that create brand experience opportunities that drive annual revenue targets
• Develops a deep understanding of the client and its industry; its business initiatives, industry trends, competitive landscape, and marketplace dynamics
• Understands how the client is organized, key players, and its working relationships
• Proactively brings forth business-building ideas, strategies, and solutions for clients
• Establishes relationships with senior client management, executive teams, and procurement
• Develops and updates annual Account Plans designed to proactively grow opportunities and revenue with existing clients
• Identifies opportunities for key leadership to participate in annual account planning meetings or other high-level meetings
• Works with interdisciplinary teams to develop, manage, and negotiate approvals of proposals and Statement of Works prior to commencing work
• Participates in KEY client meetings to facilitate the successful development of client work
• Leads and provides insight to an interdisciplinary team (including strategy, creative, technology, and production) to deliver experiential projects/programs for clients that are on time, on budget, and at margins acceptable to the agency
• Ensures their team accurately represents billing milestones in financial billing systems and works with Finance to approve timely project billing
• Tracks and shares overall client financial health with internal leadership and provides solutions for increasing margins if necessary in cooperation with production
• Other responsibilities and duties as needed including but not limited to RFPS, RFIs, & capabilities meetings

Qualifications

The list of qualifications includes the minimum qualifications necessary for any new employee for this position, such as specific prior work experience, certifications/licenses, technical knowledge of software, machinery, or tools, and physical abilities such as relevant lifting, bending, walking, and/or stooping.

• 12+ years of senior client services experience, with strong experience in experiential marketing
• High-level strategic thinker with a clear understanding of marketing
• Effective presentation skills and the ability to articulate strategic creative solutions to high-level clients, from Directors to C-suite
• Understand the nuances of creating and producing a broad array of events & experiences
• Proven experience in selling agency work - cross-selling, up-selling with existing clients, and in new business situations
• Strong written and visual communicator with expert presentation skills
• Strong understanding and appreciation of creative and strategy
• Ability to translate strategic vision into tangible programs and deliverables
• Strong interpersonal skills (open, friendly, patient, pragmatic, and supportive attitude)
• Effective team member and team leader

The base salary for this position at the time of this posting may range from $125,000 to $295,000. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here(opens in a new tab) for more details.