Clinical Support Specialist- Central

Job Description

Responsible for providing clinical and technical support to a broad base of Liposorber customers, including hotline support.
Support sales for an assigned territory by promoting Liposorber to targeted customers. Build business relationships
with Apheresis Nurses to ensure customer and patient satisfaction when using Liposorber for all approved FDA
indications. Meet expectations as defined by Sales and Marketing Management.

-Welcome to Kaneka Medical America LLC (kmp-us.com)

-The Liposorber for FSGS Explained

-Liposorber System Operators Manual

Minimum Requirements

• 3 to 4 years of experience as a Hemodialysis/Apheresis Nurse
• Commitment to target attainment - Assist in achieving sales targets for the assigned customers/ territories/products with moderate scale and complexity.
• Account Management - Manage and retain the assigned account independently.
• Customer Relationship Management- Establish and maintain good business relationships with assigned customers.
• Fostering Teamwork - Perform joint effort with other functions (e.g., technical service) in sales, marketing, and technical services activities, developing a collaborative network.
• Coaching/Mentoring - Provide support and advice (in operational aspects) to others with less experience.
• QMSCompliance - Exhibit Leadership & Commitment to Company QMS Policies; support and actively participate in ensuring your actions comply with site QMS policies, procedures, and identified best practices.

Job Requirements

• Coordinates and conducts all aspects of clinical training for Hospital and Clinic providers, including new customer training and refresher training (as requested)
• Hotline: provides troubleshooting support (online and phone) to ensure customers can safely operate the Liposorber system
• Site visits - in person, virtual - interacting on a recurrent basis (minimum once per quarter) with key customers
• Schedules and coordinates educational programs (webinars, dinner programs, lunch and learns).
• Support the sales team in facilitating the sales process.
• Responsible for developing, building, and strengthening long-term relationships with stakeholders, including hospitals, physicians, nurse practitioners, and others
• Support sales team by providing updates on new patient referrals and opportunities to grow business.
• Develop and maintain an in-depth knowledge of assigned accounts and customers.
• Quarterly planning for clinical training & educational webinars.
• Plans annual maintenance & collects maintenance PO from customers
• Reports weekly activities and progress updates to the management
• Updates monthly actual patient numbers being treated & type of treatment (FH/FSGS)
• Responsible for tracking contract status & renewal between the KMA contracts manager and customer
• Updates weekly schedule and Hotline Log
• Attends and represents KMA at medical conferences
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors
• Ongoing updates to Sales Force
• Performs other related duties and responsibilities, on occasion, as assigned

Compensation Information

• Base: $94,000 - $100,000 (DOE)
• Variable: Quarterly bonus ($2500.00) up to $10,000 annually based on KPIs.
• Total Compensation: $110,000

Benefits:

Health Insurance / Life Insurance / AD&D

401K

Flexible Spending Account
Prescription Drug Card
Vacation / Holidays / Personal Days
Sick Leave / Short-Term Disability / Long-Term Disability
Employee Assistance Program / Educational Assistance Plan

Location

• Territory Parameters: Central US
• Acceptable Candidate Location: Central US (Chicago, St Louis, Kansas City, Houston, or Dallas). Major airports nearby are preferred.