Tech Services Engineer/Technologist
Apply NowCompany: NCS Multistage
Location: Calgary, AB T1Y 7M8
Description:
Job Title - Tech Services Engineer/Technologist
Department - Technical Services
Reports to - Regional Tech Services Manager, Canada
Job Summary
The Tech Service Eng./Tech is primarily responsible to create an atmosphere to educate, train, develop and motivate through supervision and mentorship. They will lead by example always following company policies and procedures along with projecting integrity. They will maximize sales and profits by providing unmatched service to our clients.
Key areas of responsibility
Champion new products & technologies through development, field testing & performance data studies
Liaison with Product Line and Engineering on field design and modifications
Provide technical support to the Sales and Business Development team
Communicate with Sales and Operations to enhance customer support
Take lead on assigned NCR investigations
Ensure proper NCR processes are completed and reviewed with the customer when necessary
Ensure internal communication of NCR results to Product Line, Engineering, Sales, and Operations
Take lead on assigned projects with objectives including product performance improvements, NCS processes improvements, and product cost reduction opportunities
Interface with clients/field service personnel directly if problem jobs occur
Run/start jobs if field personnel are not available
Prepare 3rd party software modelling reports for Sales, Customers, and Operations
Prepare Technical Sheets for Sales and Operations utilizing NCS developed applications
Help to promote safe work practices and higher standards of performance
Support and uphold HS&E policies and procedures of NCS and the customer
Align individual goals with NCS's corporate goals, while adhering to and promoting the NCS Promise
Participate in Personal Development for Success (PDS)
Other duties, relevant to the position, shall be assigned as required
Knowledge, Skills & Abilities
BS Degree in Engineering from an accredited College or University or Certified Engineering Technologist; required
Petroleum industry related experience in oil and gas completions and/or drilling, including coiled tubing, fracturing, or downhole tool operations; asset
Proficient with Microsoft Office Suites
Work with other teams, and exhibit effective communication
Self-motivated with excellent organizational and time management skills
Excellent judgement, high level of efficiency & work ethic
Ability to handle multiple priorities simultaneously, manage priorities
Ability to handle stressful situations
Ability to perform job responsibilities in all weather conditions
Perform physical labor when necessary, in addition to standing or travelling for long periods of time
Ability to move or lift 25lbs - 50lbs
Additional Information
Status: Overtime Exempt
Employment Classification: Full-time, Regular
Work Schedule: Field Rotation is 10 days on, 4 days off AND Office Rotation is 5 days on, 2 days off, on call 24/7 for technical reference
Special Equipment: Truck, Cell Phone & Laptop
Travel: Domestic and international travel to various field and office locations required
Eligibility: Field Compensation Rates & Bonus eligible
Criminal background check required for all positions
Safety sensitive positions will require additional pre-employment testing
Core Competencies
Teamwork/Collaboration - Able to work cooperatively with other individuals
Service Focus - Builds & maintains customer satisfaction and provides excellent service to internal & external customers
Decision Making - Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
Ethics & Integrity - Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
Problem Solving - Ability to approach a problem by using a logical, systematic, sequential approach
Continuous Improvement - Ongoing improvement of products, services, or processes through incremental & breakthrough improvements
Accountability - Obligation or willingness to be answerable for an outcome
Department - Technical Services
Reports to - Regional Tech Services Manager, Canada
Job Summary
The Tech Service Eng./Tech is primarily responsible to create an atmosphere to educate, train, develop and motivate through supervision and mentorship. They will lead by example always following company policies and procedures along with projecting integrity. They will maximize sales and profits by providing unmatched service to our clients.
Key areas of responsibility
Champion new products & technologies through development, field testing & performance data studies
Liaison with Product Line and Engineering on field design and modifications
Provide technical support to the Sales and Business Development team
Communicate with Sales and Operations to enhance customer support
Take lead on assigned NCR investigations
Ensure proper NCR processes are completed and reviewed with the customer when necessary
Ensure internal communication of NCR results to Product Line, Engineering, Sales, and Operations
Take lead on assigned projects with objectives including product performance improvements, NCS processes improvements, and product cost reduction opportunities
Interface with clients/field service personnel directly if problem jobs occur
Run/start jobs if field personnel are not available
Prepare 3rd party software modelling reports for Sales, Customers, and Operations
Prepare Technical Sheets for Sales and Operations utilizing NCS developed applications
Help to promote safe work practices and higher standards of performance
Support and uphold HS&E policies and procedures of NCS and the customer
Align individual goals with NCS's corporate goals, while adhering to and promoting the NCS Promise
Participate in Personal Development for Success (PDS)
Other duties, relevant to the position, shall be assigned as required
Knowledge, Skills & Abilities
BS Degree in Engineering from an accredited College or University or Certified Engineering Technologist; required
Petroleum industry related experience in oil and gas completions and/or drilling, including coiled tubing, fracturing, or downhole tool operations; asset
Proficient with Microsoft Office Suites
Work with other teams, and exhibit effective communication
Self-motivated with excellent organizational and time management skills
Excellent judgement, high level of efficiency & work ethic
Ability to handle multiple priorities simultaneously, manage priorities
Ability to handle stressful situations
Ability to perform job responsibilities in all weather conditions
Perform physical labor when necessary, in addition to standing or travelling for long periods of time
Ability to move or lift 25lbs - 50lbs
Additional Information
Status: Overtime Exempt
Employment Classification: Full-time, Regular
Work Schedule: Field Rotation is 10 days on, 4 days off AND Office Rotation is 5 days on, 2 days off, on call 24/7 for technical reference
Special Equipment: Truck, Cell Phone & Laptop
Travel: Domestic and international travel to various field and office locations required
Eligibility: Field Compensation Rates & Bonus eligible
Criminal background check required for all positions
Safety sensitive positions will require additional pre-employment testing
Core Competencies
Teamwork/Collaboration - Able to work cooperatively with other individuals
Service Focus - Builds & maintains customer satisfaction and provides excellent service to internal & external customers
Decision Making - Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
Ethics & Integrity - Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
Problem Solving - Ability to approach a problem by using a logical, systematic, sequential approach
Continuous Improvement - Ongoing improvement of products, services, or processes through incremental & breakthrough improvements
Accountability - Obligation or willingness to be answerable for an outcome