Billing Systems Administrator
Apply NowCompany: State of Washington
Location: Olympia, WA 98501
Description:
Salary: $85,764.00 - $115,344.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2025-WaTech-0143-01092
Department: Washington Technology Solutions
Division: T&O ATS
Opening Date: 02/07/2025
Closing Date: 2/23/2025 11:59 PM Pacific
Description
Billing Systems Administrator
(IT Systems Administration-Journey)
WaTech: A great place to work!
As a Washington Technology Solutions (WaTech) employee, you will have a unique opportunity to help advance the latest IT technologies and practices used by state government to meet the needs of Washingtonians. Through teamwork, partnership, and collaboration WaTech works to transform public service through a connected government.
About the position
This position is a part of the Agency Technology Services (ATS) unit which is located within the Technology and Operations (T&O) Division of WaTech. ATS provides services to internal and external agency staff. This role is part of a team managing application databases and systems for critical vendor systems while developing custom WaTech applications. It specifically supports agency billing applications.
As the Billing Systems Administrator, you will work on enterprise applications and systems that support WaTech billing, performing system administration, billing analysis, data integration, development, validation, maintenance, customer service support, training, and documentation. These systems include financial systems and processes for the Pace Komand, Operation Support System (OSS), Transact (internal WaTech business applications), WorkDay (OneWA) and Apptio. In this role you will take an active part in the compilation and billing of WaTech invoices, covering $11 million worth of revenue.
Duties
Some of what to expect with this role:
Qualifications
Here's what we're looking for:
* A bachelor's degree in computer science or finance or related fields may be substituted on a year for year basis for up to four years of the required experience
Preference may be granted to applicants with the following:
Supplemental Information
We value diversity and different perspectives:
WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives, and unique identity.
What WaTech Offers:
As an employee of WaTech, you'll have access to an outstanding that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more.
While WaTech is headquartered in Olympia, Washington, which is near some of the country's most , we are able to offer many of our positions telework and flexible schedule options to help support a healthy work life balance.
To learn more about WaTech, and what our employees enjoy about working here, please .
How to apply:
Applications for this recruitment will be accepted electronically. Please select the large "apply button" at the top of this announcement. You may need to create a profile and account in Washington state's automated application system. We invite you to include your name and pronouns in your material to ensure we address you correctly throughout the application process.
To be considered for this position you will need to:
Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. (Please redact any personally identifiable data such as social security number prior to submittal.)
Note: Applications without the requested attachments identified above or containing supplemental question responses with comments such as "see resume" may lead to your application being disqualified from consideration.
Conditions of employment:
This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position and is a continued condition of employment.
Recruitment process:
First round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date during the recruitment process. It is to the applicant's advantage to apply as early as possible. This recruitment may be used to fill multiple positions.
Contact us: For inquiries about this position, please contact Rebekah Wilkes at (360) 407-8646 or email to
Persons requiring accommodation in the application process or for an alternative format may contact Human Resources at (360) 407-8242 or . Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. WaTech complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Please select the option that best describes how you meet the required qualifications:
02
Please briefly explain how you gained the experience in question #1, If this does not apply, type N/A.
03
Do you have three years of experience as a system administer of software solutions responsible for configuration, maintenance, testing, and customer communication?
04
Please briefly explain how you gained the experience in question #3, If this does not apply, type N/A.
05
Do you have six months of technical experience writing relational database queries, and modifying database tables?
06
Please briefly explain how you gained the experience in question #5, If this does not apply, type N/A.
07
Do you have six months technical experience writing code for application enhancements and automating, in either C# or similar object-oriented programming language?
08
Please briefly explain how you gained the experience in question #7, If this does not apply, type N/A.
09
Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status or F1 OPT etc.)?
10
How did you learn about this WaTech opportunity? Select all that apply.
Required Question
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2025-WaTech-0143-01092
Department: Washington Technology Solutions
Division: T&O ATS
Opening Date: 02/07/2025
Closing Date: 2/23/2025 11:59 PM Pacific
Description
Billing Systems Administrator
(IT Systems Administration-Journey)
WaTech: A great place to work!
As a Washington Technology Solutions (WaTech) employee, you will have a unique opportunity to help advance the latest IT technologies and practices used by state government to meet the needs of Washingtonians. Through teamwork, partnership, and collaboration WaTech works to transform public service through a connected government.
About the position
This position is a part of the Agency Technology Services (ATS) unit which is located within the Technology and Operations (T&O) Division of WaTech. ATS provides services to internal and external agency staff. This role is part of a team managing application databases and systems for critical vendor systems while developing custom WaTech applications. It specifically supports agency billing applications.
As the Billing Systems Administrator, you will work on enterprise applications and systems that support WaTech billing, performing system administration, billing analysis, data integration, development, validation, maintenance, customer service support, training, and documentation. These systems include financial systems and processes for the Pace Komand, Operation Support System (OSS), Transact (internal WaTech business applications), WorkDay (OneWA) and Apptio. In this role you will take an active part in the compilation and billing of WaTech invoices, covering $11 million worth of revenue.
Duties
Some of what to expect with this role:
- Configure, enhance, and maintain billing enterprise systems (OSS/ServiceNow, Apptio, Pace Komand).
- Execute jobs, configure data, and run reports on mainframe.
- Analyze and resolve problems with application system integrations.
- Troubleshoot data issues by navigating the flow of data through applications to underlying databases.
- Maintain and create enhancements, integrations, and automations.
- Create, maintain, and configure internal business applications that integrate with enterprise systems.
- Assess issue severity, review enhancement requests, conduct testing, perform root cause analysis, and communicate findings. Work independently to resolve issues across multiple billing systems.
- Collaborate with service owners on a regular basis to ensure the effectiveness and financial success of the agency in collecting revenues and creating customer clarity.
- Monitor, troubleshoot, and resolve problems with the monthly billing process to ensure timely and accurate billing.
Qualifications
Here's what we're looking for:
- Seven years of Systems Administration experience. This experience must include:
- Three years of experience as a system administer of software solutions responsible for configuration, maintenance, testing, and customer communication.
- Six months of technical experience writing relational database queries and modifying database tables.
- Six months of technical experience writing code for application enhancements and automating, in either C# or similar object-oriented programming language.
* A bachelor's degree in computer science or finance or related fields may be substituted on a year for year basis for up to four years of the required experience
Preference may be granted to applicants with the following:
- One year of experience working with billing and accounting systems.
- One year of mainframe experience, including connecting to the mainframe, running jobs, and managing datasets.
- Experience working in a technical IT Help Desk or similar environment, requiring troubleshooting applications with customers.
Supplemental Information
We value diversity and different perspectives:
WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives, and unique identity.
What WaTech Offers:
As an employee of WaTech, you'll have access to an outstanding that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more.
While WaTech is headquartered in Olympia, Washington, which is near some of the country's most , we are able to offer many of our positions telework and flexible schedule options to help support a healthy work life balance.
To learn more about WaTech, and what our employees enjoy about working here, please .
How to apply:
Applications for this recruitment will be accepted electronically. Please select the large "apply button" at the top of this announcement. You may need to create a profile and account in Washington state's automated application system. We invite you to include your name and pronouns in your material to ensure we address you correctly throughout the application process.
To be considered for this position you will need to:
- Submit your online application.
- Answer all required Supplemental Questions.
- Attach a Letter of Interest that addresses how your experience qualifies you for this role.
- Attach a Resume that clearly documents the work history, training, and education that makes you a viable and competitive candidate for this position.
- Include Three professional references and their contact information.
Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. (Please redact any personally identifiable data such as social security number prior to submittal.)
Note: Applications without the requested attachments identified above or containing supplemental question responses with comments such as "see resume" may lead to your application being disqualified from consideration.
Conditions of employment:
This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position and is a continued condition of employment.
Recruitment process:
First round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date during the recruitment process. It is to the applicant's advantage to apply as early as possible. This recruitment may be used to fill multiple positions.
Contact us: For inquiries about this position, please contact Rebekah Wilkes at (360) 407-8646 or email to
Persons requiring accommodation in the application process or for an alternative format may contact Human Resources at (360) 407-8242 or . Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. WaTech complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Please select the option that best describes how you meet the required qualifications:
- I have seven years of Systems Administration experience
- I have a bachelor's degree in computer science or finance or a related field AND three years of Systems Administration experience.
- I do not have the required experience and/or education, but I am willing to learn.
02
Please briefly explain how you gained the experience in question #1, If this does not apply, type N/A.
03
Do you have three years of experience as a system administer of software solutions responsible for configuration, maintenance, testing, and customer communication?
- Yes
- No
04
Please briefly explain how you gained the experience in question #3, If this does not apply, type N/A.
05
Do you have six months of technical experience writing relational database queries, and modifying database tables?
- Yes
- No
06
Please briefly explain how you gained the experience in question #5, If this does not apply, type N/A.
07
Do you have six months technical experience writing code for application enhancements and automating, in either C# or similar object-oriented programming language?
- Yes
- No
08
Please briefly explain how you gained the experience in question #7, If this does not apply, type N/A.
09
Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status or F1 OPT etc.)?
- Yes
- No
10
How did you learn about this WaTech opportunity? Select all that apply.
- Business Resource Group (BRG)
- Careers.wa.gov
- Governmentjobs.com
- Public job sites (e.g., Indeed, ZipRecruiter, Glassdoor, Monster, etc.)
- Job Fair
- WaTech employee
- WaTech website
- WorkSource
- Other
Required Question